Customer Reviews for Royal Oaks Storage
(U-Haul Neighborhood Dealer)

116 évaluations

12121 Westheimer Rd #100B   Houston, TX 77077

(281) 493-3305

Heures d’ouverture

  • Lundi au vendredi :
    9h30 am à 1h pm / 2h pm à 6h pm
  • Samedi :
    9h30 am à 1h pm / 2h pm à 5h pm
  • Dimanche :
    De 9 h 30 am à 2 pm

Services dans cet établissement :

Pour nous contacter

(281) 493-3305

12121 Westheimer Rd #100B
Houston, TX 77077

Services dans cet établissement :

Heures d’ouverture

  • Lundi au vendredi :
    9h30 am à 1h pm / 2h pm à 6h pm
  • Samedi :
    9h30 am à 1h pm / 2h pm à 5h pm
  • Dimanche :
    De 9 h 30 am à 2 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Keep up the good work. Fantastic service.

Kenneth Heslip 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samaila Magaji 
Évaluation :
5

Good service received

Henry Ossai 
Évaluation :
5

Amazing service from the ladies at the front. Highly recommend this location!!!

Kevin Rogers 
Évaluation :
5

I took pictures of gas tank amount and existing body damage , I'm glad I didn't need the pics. Ford 9ft was powerful and quick. Friendly service quick and easy .

Naithan Dupuis 
Évaluation :
5

Agent provided Prompt and friendly service. Very knowledgeable and very patient.

Gladys Egbuna 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda Bischofsberger 
Évaluation :
5

The customer rep that helped me out at the counter was very professional and helpful

Udochukwu Nwankwo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN DICKINSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zay green 
Évaluation :
5

I've had a great experience at U-Haul. The people there were very kind and helpful. I would definitely use this location again. Merci

Gabe Birdwell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Espinosa 
Évaluation :
4

Truck had several maintenance required warning lights on when I got it!

Brad K Heller 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Magnus Sannebrink 
Évaluation :
5

2nd time renting here, very respectful manger and his employee. I will renting here everything smooth and quick paperwork air climate nice and clean building

Diamond Brooks 
Évaluation :
5

Great experience, will definitely be a return customer!!!!😊

Anthony Jones Jr 
Évaluation :
5

Customer was great 😊

Jazzirelle Mccowan 
Évaluation :
2

I was charged for a dozen of pads and only received a half dozen. The truck was filthy in the inside and had no option to drop the vehicle off at the nearest location. I was told I could get my Veterans Discount and didn't.

Jack Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dihana Lando 
Évaluation :
2

Providing a full tank of gas, a clean truck interior and having the truck ready for pickup at the designated reservation time/date. All of these items would be an improvement. Due to the truck not being ready, my movers had to reschedule me, which delayed me a day, and I was moving hours away.

ASHLEY SWANSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liz Odorisio 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lam ha 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Key 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KALEB ASHTON WILLIAM 
Évaluation :
5

All was good, Ms. Hilda, your rep was an exceptional personality. She is good with people and very helpful. My visit was a great one. Thanks

Pamela Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARSHAK THACKER 
Évaluation :
5

it was very nice to be treated very professionally Thank you guys.

BENJAMIN DELAROSA 
Évaluation :
2

Disorganized, the lady at the front did the best she could,she was kind. 1st when I arrived The service wasn't prompt.I had to wait about 20 minutes before I could get the vehicle. According to the associate at the desk the vehicle that I reserved ahead of time it wasn't available. she told me that I had to wait on another patron to return the vehicle. I brought it to her attention There was a vehicle in the lot The same size as the vehicle I reserved , and she responded with concerns that if I took that vehicle the next patron would be without a vehicle. Because I was already there she agreed to allow me to use that rental she didn't ask me for my card information told me I would not be charged but I was instantly charged when I came back and returned to U-Haul I brought it to attention that they had already processed my card information and charge me the fees that she told me I would initially have to pay for the rental. I was initially charged around $80 or so only to get a notice in my email that I then owed $20 and then it turned into $50

Chelsea Jacquot 
Évaluation :
5

The ladies that checked me in/out were amazing.

Anissa Sinclair 
Évaluation :
5

Everything was perfect at this Uhaul location , Grate customer service and I always rent truck from this location and strongly recommend to all my Frinds

DARSHAK THACKER 
Évaluation :
3

Nobody was available to receive the truck, we rented in one place and after that the people who rented to us did not wanted to received back.

Carlos Marchani 
Évaluation :
5

Great service and almost new rental 9’ Van

ANDRES GARCIA 
Évaluation :
5

I strongly recommend this locations to all my friends, Manager and his team are very professional ,

DARSHAK THACKER 
Évaluation :
5

Everything was very perfect and I really like there professional customer Service ,

DARSHAK THACKER 
Évaluation :
1

I was charged 810 miles when I only used 10 miles. Called to find ur why I was charged this much the guy working there admitted to his mistake and said I would be refunded instantly. It's been 8 hours and 3 additional calls later I'm now hearing I won't be refunded until 3-5 business days. Even though I was told otherwise and will have my pending withdrawals put me in overdraft. I shouldn't suffered because of a mistake the uhaul rep made I'm highly disappointed.

ASHLEY ABDULLA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARSHAK THACKER 
Évaluation :
5

I think you're doing quite well. No comments for improvement.

KEVIN CLARK 
Évaluation :
1

I was charged for something the receipt is not specific and there is no way to dispute it or even speak to anyone. I will never rent from this location again. I returned the vehicle with no damage and I filled the tank up more than what I was given. I'm highly disappointed.

HEATHER LAMB 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAICHELE DENNIS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rockie Thompson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER CAFARO-SANCHEZ 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bianca schumake 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZHANAR SULEIMENOVA 
Évaluation :
4

The accuracy of fuel charges. I was charged for 1,5gallons of fuel and I brought the truck back on a 4th of a tank. How I received it.

TIFFANY ROSE 
Évaluation :
5

Vehicle might need a tuneup or fuel system needs maintenance.

JORGE EVERTSZ 
Évaluation :
5

The customer service rep. was exceptionally kind and patient. She is a tremendous asset to this organization, and is highly appreciated.

ORE BAMIKUNLE 
Évaluation :
5

Appreciate the guidance of an employee who helped me with my mobile check in experience

Keith Hoza 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMMI JOHNSON 
Évaluation :
1

Verification and return process is tedious

Estelle Duncan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEENA SIMON 
Évaluation :
5

Customer service was excellent!!!

Angela York 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharnette Barefield 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA THOMPSON 
Évaluation :
5

The manager at this location was so friendly and helpful. I definitely recommend this place to anyone.

CHUNG VO 
Évaluation :
3

the person in the location is so friendly, however he didn't explain us about all the extra charges U-HAUL is going to charge us!

ANTOUN FAHED 
Évaluation :
1

The manager overcharged me for the insurance that I never ordered and he lied about it

GENO CHAOUI 
Évaluation :
4

The custumer services was exellent.

RITA JIMENEZ FERNANDEZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmed Alqutbey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID HILL 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAT HERNANDEZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Hernandez 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEVIN BLANCO GUERRA 
Évaluation :
5

The whole experience was excellent. Marcia was professional and extremely helpful, as was the gentleman on the return.

TODD MULLENAX 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRYANHA BROOKS 
Évaluation :
5

I can’t remember her name but she’s very friendly and she Has AMAZING customer service best experience with uhaul .

Khari Sam 
Évaluation :
5

This location was good and fast. Friendly guy. My only problem is that they put this strapped in dolly and moving blankets in the truck near the back door. If you want to use it, break the zip-tie seal and be charged a fee, otherwise don't break the seal and it is blocking a huge portion of space. This is frankly obnoxious and a scummy sales tactic. I almost considered breaking the zip-tie seals just to get the room back.

MATTHEW LEA 
Évaluation :
5

Gasoline should be full up for , that is easier for customer to add up gasoline before returning the vehicle.

SUNNY CHANG 
Évaluation :
2

Lady working there was rude and unprofessional. Complaining about her job, her relationship with u-haul and not explaining services and its conditions properly.

Javier Vergara 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMMY LASTRAPES 
Évaluation :
5

Excellent customer service. Answer all my questions

ANA QUINONES DOLORES 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arnalys Rambert 
Évaluation :
4

More trucks available.

MELISSA MADDOX 
Évaluation :
4

Marcia and Dave very helpful & pleasant

JANISE LA VETTE SPEIGHTS 
Évaluation :
5

The service was exceptional. The only thing you could do is give it for free since we live in a capitalistic society, that is not possible.

michael elam 
Évaluation :
5

Thanks it's Good experience for me

Abdelmohsen Abdelsalam 
Évaluation :
1

My uhaul battery died! I'm glad I paid for roadside help. The guy who jumped my uhaul battery told me that the battery ha even jumped many times, and that it wasn't my fault at all. Because of that I had to take more time to move and I got charged an extra day! As a person that literally got laid off due to covid and just got a new job with no money and a lot of debt, every dollar counts. Please consider refunding me at least for the extra day charge if not the whole order because I spent hours I could be working (had to push my start date back) because my battery went out when it wasn't my fault! Please help!

Alexander Dodd 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUILLERMO MELGAR 
Évaluation :
5

Marsha is awesome. She was very friendly, thorough, and professional. She is definitely an asset to your company. She made the process painless. Marsha is a customer-service guru!

Carolyn Lewis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCELLIOUS FRANCOEUR 
Évaluation :
1

The young lady at the front desk clearly doesn't like her job! Her attitude was horrible,when I told her I didn't need the dolly she said," if the seal of it is broken you are gonna have to pay!". I explained to her that I was going around the corner and didn't need it but she kept bringing up the fact that if I touch it I would have to pay. Her attitude all together was poor! My sister who came in after me so I could use her card said the same thing! Maybe she thought we couldn't afford it or something because she was rushing us! I just hope this improves ! Have a Good Day

kwema webster 
Évaluation :
5

S.O.

Juana Ortega 
Évaluation :
5

The Manager on Site was very nice and professional!

David Goldstein 
Évaluation :
5

Marsha provided great customer service! She is thorough in her explanation of the services you receive. She's also very kind and friendly.

Melissa Maddox 
Évaluation :
5

Everything was Perfect!!!

Sade Anders 
Évaluation :
5

All good

ANGEL SANCHEZ RAMIREZ 
Évaluation :
5

The representative was very informative on all of the procedure of the contract and on the storage rental ,she was polite and kind I would definitely return to this location . Thanks Vangail Garrison

vangail gusman-garrison 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joy UWADIAE 
Évaluation :
3

Le client n'a pas laissé de commentaire.

anna gray 
Évaluation :
5

In small locations like this don't let 2 people book pickup at the same time. Please space 15 minutes or more between pickup times.

SHARON SHEPHERD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharnette Barefield 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Arias 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron Stevens 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Foderetti 
Évaluation :
5

Great prompt service , keep it up

MARCO PEREZ 
Évaluation :
4

Fill fuel tank completely. My vehicle's tank showed "near full" when I picked it up, but I had to return it "Full". I used the van for 32 miles and ended up filling tank with 6,6 gallons. I seriously doubt that the vehicle consumed 6,6 gallons of fuel in 32 miles.

DANIEL PATRICK POSTLER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON SHEPHERD 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JAKE ELLIS 
Évaluation :
5

Rien

LAMARCO FOUNTAIN 
Évaluation :
5

Very helpful staff , great location, fast and accurate ????????????

Wisam Naym 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce harvey 
Non les évaluations ont été soumises pour cet établissement.

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