Customer Reviews for Royalty Tax Services
(Concessionnaire U-Haul dans le voisinage)

8 évaluations

46190 US 290 Bus   Hempstead, TX 77445

(979) 399-5815

Heures d'ouverture de l'établissement

  • Lun : 11h am à 3h pm
  • Mar - mer : 11h am à 6h pm
  • Jeu - ven : 11h am à 3h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(979) 399-5815

46190 US 290 Bus
Hempstead, TX 77445

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 11h am à 3h pm
  • Mar - mer : 11h am à 6h pm
  • Jeu - ven : 11h am à 3h pm
  • Sam - dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:
Évaluation :
5

My only concern is you have to leave the keys to the truck inside the truck as there is no one at the location to drop the keys tp

JOSEPH S. 
Évaluation :
3

I do not like that there was no drop box. I dropped the truck on Friday . I came back on Monday and the keys were still in the truck. I called uhaul 4 times and never received help. I then had to go back a 3rd time to do a return on my phone. Lost 3 days and 3- 2 hour trips

JOSEPH S. 
Évaluation :
3

The truck was not parked on concrete. It was in an area where mud and dirt could get on the customer's shoes and end up in the truck. Also, the word-lock was extremely difficult to work with. The latch on the lock was very hard to turn.

Roger G. 
Évaluation :
1

Office hours needs to be updated..office never returned my calls

Eduardo G. 
Évaluation :
5

Excellent customer service

FRANK J. 
Évaluation :
1

Everything was fine here when I dropped off the U-Haul and the people were nice, but they did not check my U-Haul in until a couple days after I returned it so I was charged double. I originally paid 150 $for a one way trip from Sunday-Monday and I dropped the truck off on Monday morning at noon and it wasn't due back until 4pm and the people there didn't check the truck back in until Wednesday at 11am so I was charged an additional 125 $when I shouldn't have been. I had to call U-Haul and wait on hold for almost 30 min to finally get them to reverse the charges and now I won't have the money back in my bank account for 3-5 business days. This was very inconvenient and frankly unprofessional. I just moved in to a new house and am starting a family and 125 $isn't money that can just be played around with for me right now. They should honestly give me back like 10-15 % of what I originally paid for having to wait for the money to go back into my bank account...

SCOTT R. 
Évaluation :
2

My rental was reserved on a Monday to be picked up on a Thursday. I requested 2 add ons to help with my move. This location informed me that they didn't have them available upon pickup as well offered an appliance dolly as a “substitute”. The asked if the replacement doesn't work will I still be charged? They said no and I was INDEED charged for the replacement appliance dolly. Wouldn't recommend this location to my enemy on my worst day. 0/10.

Harold H. 
Évaluation :
2

Ensure you are not overcharging your customers for items (i.e. fuel) that were returned at the proper level.

Corey G. 
Non les évaluations ont été soumises pour cet établissement.

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