Évaluations des clients Royce Daigle Sls & Del Ruth St

Have personnel onsite or at least standing-by to come to the location in case there is a customer problem. While I understand Sulphur was hit hard by Laura, you chose to be open for rentals. If you do not or cannot answer your phone to assist stranded customers who had to wait for an hour onsite with a 71 year old woman in the hot sun, then you should not have opened.

rented from this location several times and never had any problems.

When a customer brings a truck back 24hrs before his time is up and turns the key in 2hrs before his time is up because I was told that bringing the truck back early does not save me money, that customer should not have to be fined 20 to 30 dollar because Uhaul, who claimed they attempted to contact me but was unsuccselful made copies of the truck key then put an extra fee on my account. Never go to sulphur's Uhaul again

I rented a dolly and it was not in the truck and I still got charged for it.

The best place to rent from in Sulphur La. the ladies are the best.

Todo bien,excelente gracias

Very friendly, professional, and compassionate of your moving needs. They had all the equipment I needed and was only a phone call away. 5 star company!

Extended hours

Very friendly and helpful

Had my reservation switched last minute to a different location across town, there was nobody available at the location during the advertised hours of operation, the check in process via the Uhaul app was a terrible experience as they are in a low cell coverage area, the truck was disgustingly dirty upon pickup, the cab was full of white dog hair and dog food and the covered bed had clumps of mud scattered about. The appliance dolly I requested and paid for was not provided. Had a terrible experience with Uhaul customer service after being COLD transferred to 4 different departments while trying to submit a complaint. Was unable to complete the online drop off via the Uhaul app nor would it allow me to submit any compliants. I will be contacting customer service for refunds as what I was charged for services that I did not receive.

Great job... I was in and out in no time! Thanks.

Since I was alone preparing for this move (no family locally), these folks helped me with my car. Greatly appreciated!

I had spoken to the lady to make arrangements to drop the trailer off late bc I was at work. She assured me that it would be fine. She didn't tell me she was going to charge for an extra day. Plus she tacked on a cleaning charge. I have pictures of the trailer when I dropped it off. It was clean. So I ended up getting charged an extra $50 on one of their smallest trailers. CLEARLY squeezing out every dollar possible is more important than customer service. Hope losing business was worth the extra $50. I'm definately going to blast this place on all possible social media. Just another prime example of corporate American greed.

Easy process and personable staff. I would definitely use them again if needed.

The lady who runs this place is wonderful! I will definitely be back when I need to rent a truck or trailer & I will recommend this location to friends.

This location is absolutely the best. Lois in the office is the absolute best. I will use them for any of my UHaul needs, and will recommend to anyone I know who is need of their services! THANK YOU LOIS! ~Jami Johnson :)

Very nice lady worked and got me in and out wish all locations was of her standards

The lady that helped at the Sulphur store was so awesome!!! She is a huge asset to your company! Outstanding customer service! Thank you!

The best área

Ver good

I wouldn't change anything

More available equipment. I tried for 3 weeks to rent a small vehicle in my area & had to rent a trailer in the end. During this time the customer service from this location was extremely friendly & would have been happy to help but the equipment was not available. Even through I wasn't able to rent what I actually wanted these 2 ladies were GREAT!

Read the email I sent customer service , I got ripped off by your company . Will never use you again .

It was a great experience, you need more people like the lady there.

This was one of the nicest ladies we've ever done business with. She was a huge help in getting us the help and equipment we needed! Would rent from her again!

Give the customer what they ask for. I had to wait an hour to pick my truck because they did not get one to my preferred location. The pick up location did not open as early as my preferred. Neither location had the utility dolly that was requested at time of reservation. It cost me 59 dollars to buy one...unacceptable and I feel a reimbursement would be appropriate. Truck was not full of fuel when I picked it up costing me more delay in getting loaded and on the road. I am not happy with the service I was provided. I recieved a call the night before I was to pick up advising of location change...I gave you guys two weeks to get what I asked for and it was nothing out of the ordinary. Very dissatisfied.

This was a 24 hr drop off location, so we were able to drive up after hours which made it convenient for us. There was a key box and slot for a copy of our contract. We left the rental truck in the lot and I received a receipt through my email. I was a little concerned because things are different from years ago when I have rented before, but it turned out to be much better than before. Things were very smooth on both ends (picking up and dropping off). The last thing I want to worry about when moving is the truck. That is the thing I need to be able to depend on. Also, another company which I will leave nameless wanted to charge me double.

Stay open later on Saturday. And I couldn't open the receipt on the email

Ms. Lois was absolutely amazing and helpful. The truck was great and affordable.

It was good only one safety chain but didn't haul anything and got charged

We're very helpful when we had to upgrade from a trailer to a truck, but the quick turn around of the unit coming in and going out didn't give them time to clean it. Last fall when I rented a larger truck mileage was included. This smaller truck ended up costing a bunch more after I turned it in and found out mileage wasn't included.

Excellent

Everything went well.

Better communication. Answering machine said she was on the lot. When I got there they were closed.

Mandy was very sweet and professional.

Fantastic, friendly service!

Maybe put up a big sign to spot the location right away

absolute pleasure to do business with

wonderful folks to deal with.

the location was easy to get too.the equipment was clean;had lights in working order.

Sweet lady took care of me!

Very nice people to deal with. Very fast service. I was in and out fast thank you guys.

Excellent customer service!!!