Évaluations des clients Royston Rental & Sales Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Royston Rental & Sales Inc

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Courtney K. le

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As far as friendliness this location was great. The trailer itself was clean and undamaged. Upon leaving on the Saturday the 30th I was two hours if that on into my trip and noticed smoke coming from one of the trailer wheels. I stopped in Travlers Rest, SC due to this and wheel brake and/or brakes locking up on trailer. Called U-haul to report problem if took little over an hour and a half to get a service man to the scene. I told him what wheel I thought was the problem which the drivers side front axle brake was extremely tight. He adjusted and I tested by driving around three or four blocks it wasnt smoking pulled better so we headed out. I stopped multiple times to be precautions. Never seen any smoke but I've pulled many U-haul trailer this size 6X12 easily. This trailer pulled horribly even to point of slowing me down on a decline. I've never seen such a drop in gas mileage in the past. I have taken in regard to the terrain in which I was traveling but even in more level areas the trailer pulled horrible making my dodge Durango over work.

Joe B. le

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same as pick up, the on-line process took a very long time. We were exhausted from a days drive , loading and back and could not leave the drop off area until the process finally finished.

Donald B. le

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Le client n'a pas laissé de commentaire.

Randy D. le

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Nice folks. Easy to do business with.

HOYLE C. le

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Nothing this location yet a great job on having a truck available for me.

Leonard C. le

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Best service, and great, friendly, helpful staff. I will definitely use this location again.

BENNE P. le

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Le client n'a pas laissé de commentaire.

David B. le

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The outside of the building looked sketchy and messy. Inside the people were very helpful and assisted us quite well

Travis P. le

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Le client n'a pas laissé de commentaire.

Darrell G. le

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Le client n'a pas laissé de commentaire.

Rosemary T. le

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Le client n'a pas laissé de commentaire.

GINA M. le

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Very nice people! Great customer service. Thank you!

chris K. le

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WHEN SOMEONE GETS A RESERVATION ONLINE AND HAS TO GO TO 3 DIFFERENT LOCATIONS THERE IS SOMETHING WRONG WITH YOUR SITE. I HAD RESERVATION IN ILA GA, THEY WERE NOT OPEN NOR HAD THE TRUCK I RESERVED. THEN WENT TO CARNESVILLE GA AND THEY WERE NOT OPEN BUT HAD THE TRUCK, FINALLY WAS DIRECTED TO ROYSTON GA TO PICK UP TRUCK.. AFTER 2 HOURS AND GOING 60 MILES OUT OF THE WAY FINALLY GOT TRUCK. THANKS FOR THE UPDRADE AND 2 EXTRA DAYS, BUT IT WOULD HAVE BEEN NICE TO HAVE GOTTEN THE TRUCK AT THE ORIGINAL SPOT AND SAVED TIME.

Brett A. le

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They bent over backwards to make this work well on a holliday weekend. Kudos

JEFF H. le

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Le client n'a pas laissé de commentaire.

Rueben R. le

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Le client n'a pas laissé de commentaire.

Levi C. le

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Randy is always very nice and extremely helpful!

Jarrod S. le

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The only thing that I would change is to provide a little more information/context when a customer is preparing for pickup and taking photos of themselves. When I first took my photo, I had my ball cap on. The only feedback I got was that my rental couldn't be approved. It took several minutes before someone would respond via the live chat built in to your app. Then they asked me to remove my hat and retake the photo. Perhaps at the point where the photo is taken, you could include instruction to remove all hats, sunglasses and the like before taking the photo. It was not a big deal and everything worked out. But it would have been a little easier knowing that to begin with. Thanks so much.

STEVEN P. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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Excellent service from this location. I just wish I had been informed before the day before that I had to drive 45 minuets to this location which then added an additional 2 hours to my drive before heading to Montgomery. I thought up to the day before that I would be able to get a truck in Athens. Poor customer service on your end. Again the gentleman that rented me the truck was very nice and professional.

EASTER T. le

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Le client n'a pas laissé de commentaire.

Tanya L. le

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Nice folks to rent from and will use them if need arises.

Joe J. le

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Everything was very good

donald o. le

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Le client n'a pas laissé de commentaire.

FRED M. le

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Le client n'a pas laissé de commentaire.

Wendell D. le

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Everything think was fine until it came to me getting my money back that was held i rented and returned the truck on Thursday and here it is friday night and i still haven't got the money owed to me back yet. When i call i get excuses why it hasnt been returned. Luckily is not a lot of money but its the principle.

Camillo D. le

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Le client n'a pas laissé de commentaire.

Betty H. le

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Le client n'a pas laissé de commentaire.

Glenn L. le

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Send people to Royston Rental- They are top notch full time rental center. No grocery store or business hours, just full time hard working professionals. They made me feel real safe and confident towing with my new Explorer. Glenn

KEITH B. le

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It was a great experience

nikkie c. le

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Le client n'a pas laissé de commentaire.