Very professional and polite service
Roy G.
Customer Reviews for RPM Marine
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Terry is the best
Joe M.Nothing. Terry is the best
Joe M.All good. Nothing new needed
Joe M.S.O.
Emmanuel J.Extremely friendly! Van filled with gas!
CHARLES MICHAEL M.The owner is a great and honest man. He always has a clean and well cared for truck when I need one.
JAMILEE B.Service was efficient, communicated clearly and was quick. Overall great uhaul experience!
Michael L.Terry was very helpful and even let us know the truck came back early and we're able to pick up the night before. Saved us so much time the next day.
Barbara L.Very professional and consistent service
Roy G.Terry was super sweet and professional!
natali O.Terry is the best business owner.
Joe M.Terry is the 👌
Joseph M.Cost per mile was 1,4 when reserved became 1,89 when picked up. Would have used one of the many other rental company's in my area. Original agreement disappeared online when attempted to review. I would not use or recommend this company to anyone. Called customer service they made it clear they could not care less about customer dissatisfaction. Truck was rented for 5 hours and returned in 3.
David R.Nothing. Everything was smooth and the handoff was great.
Christina E.We rent a Uhaul a few times a year from RPM. They are always a pleasure to work with.
Michael L.Terry the owner is the best
Carolyn M.Outstanding Customer Service!!!
Joseph K.Pleasure to do business with this location
Frank M.I got nothing. Great service, great vehicle.
Victor C.DO NOT USE THE SELF CHECK IN WITH THE APP IT IS THE WORST EXPERIENCE I HAVE EVER HAD PICKING UP A VEHICLE. AFTER 45 THE ATTENDENT SAID THIS WAS A VERY COMMON EXPERIENCE AND HE WOULD JUST CHECK ME IN MANUALLY. IF YOU WANT TO IMPROVE THIS I SUGGEST 2 THINGS. 1 HAVE Wifi available 2 Allow ATTENDENT to take over and finish the transaction, instead of starting all over...smh
JOSEPHSALVATORE F.The staff and overall experience was amazing!
Stephanie R.guy at pick-up spot was super nice and helpful. check engine and oil lights on --extremely difficult to start truck --key would not turn! even when pushing in and trying to turn it. i've driven u-hauls a few times and have driven all kinds of cars, even my adult son couldn't get the key to turn--felt like it was locked. kept trying -- nervous i would break something! finally each time (3 times starting) I managed to get it to turn, it made a stressful move even more stressful for me--overall even though the guy who helped me make reservation on phone was GREAT and the guy when i picked up was also helpful and VERY nice -- the vehicle itself seemed to have issues and it made it a disappointing experience.
Lisa F.Excelente
Jhonny D.Great costumer service
Eduardo S.Always friendly, professional and courteous service at this location. Terry and Gloria are the best!
Jackie B.The phone check in was a nightmare. Def needs to be revamped
Richard K.Excellent service. Very kind and friendly people. Will be using again!
Jacylin L.Owner of RPM was great and a quick and easy process
Alfred Z.The man running the store had me confused with someone else. He started yelling and fighting me telling me he can't accept the truck from me and I need to bring it somewhere else, even though I showed him the website said it needed to be left there. I got into a yelling match with this guy for 10 minutes while trying to take these stupid pictures for your website. This experience renting the truck was a nightmare from beginning to end. I will be recommending to others to use any other service other than yours.
Ralph C.Excellent and friendly service, thank you!
Raymond L.I don't know what it is about this location but there is always someone in line who was promised equipment and it's not available when they arrive. The lines are always slow to move but I think that's just the computer tech that these locations use.
Laura A S.All good
David G.None. They did the right thing for me. Thanks.
LUISR A.Best service 👏
atif N.Nothing at all! Everything was per
Gregory O.New location is a hidden but don't let that fool you because it's actually better. Much safer parking for your car. Terry the owner really takes your renting serious. You are really dealing with a rue MOM and POP not just some Random big Franchise dealer.
charlie M.Very friendly, professional and knowledgeable customer service from Terry and Gloria. Always a pleasure working with them!
Jackie B.Everything went smoothly because of this U-Haul rental
Regina R.Very friendly customer service. The store owners were professional, polite, and very helpful.
Matt F.Everything was excellent
KATHLEEN S.This is the best location I've ever rented from! Terry is a great franchise owner. Location is a little set back but they will always exceed your expectations! You won't be sorry!
charlie M.Due to Covid-19 and the need for individuals to wear masks, the gentlemen who took my information and payment at RPM Marine did not wear a mask. Otherwise, the service was very good and I would recommend it to others.
Vincent T.Wrong truck, no equipment, wrong spot, not on time, BAD
Garret S.We needed a pick up truck to move some cabinets and from the time we booked they were ready within 15 minutes, they had us in and out !
Lina B.Very friendly and professional customer service by Terry and Gloria
Jackie B.Very nice and professional owner
Roy G.Very professional, and courteous service. Always a pleasure working with them!
Jackie B.Great service. Got there in the morning and the gentleman there was a very nice man we talked about how things where years ago in Brooklyn and Queens. Would definitely recommend it to anyone in need of a van or truck.
James S.Even though the building was under construction, the delivery of the truck went very smoothly. No improvements that I can see.
Josephine G.Truck was very old. Making alot of noise
Shannette H.The staff was professional and courteous, and very helpful!
Jackie B.The manager Gloria was amazing! So fast and professional, and such a simple process.
Virginia B.The location is under construction but the man that was there was friendly and helpful.
Nicole P.