Évaluations des clients RPM Marine
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de RPM Marine
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James L. le
The corporate office was rude and unprofessional. They changed my pick up location (I know the contract says you can) but I was only informed a day before and it was moved several towns away! This left me scrambling to arrange transportation to pick the truck up. The associate actually hung up on me. Although the pick up and drop off locations were good, will not be recommending Uhaul any time soon.
Michael O. le
My experience at this location was outstanding! Gloria was so helpful and caring about our move, that she continued to follow up with me through out our move. I will definitely recommend her location to my friends and family.
jim G. le
Nothing. Very inviting...Took care of me immediately with a lot of positive renovations going on to their location. Explained everything and how to remove my vehicle from the trailer to where to park the truck safely.
Charles M. le
Heard this location is moving- hope they reopen before Feb 11 when I need another Van. Terry is such a great guy to work with. He takes great care of his customers!
Jackie B. le
Great customer service - friendly & professional .
Jackie B. le
Very friendly professional and courteous service
Charles M. le
Everything was fantastic!
Dan H. le
Check engine light was on, truck idled poorly and I would not have been surprised had it broken down.
Michael L. le
This location is always extremely helpful and kind. We require a Uhaul a few times a year for our business and we always use RPM Marine. The equipment is always clean and in perfect order. We highly recommend them.
Jackie B. le
Very friendly courteous and professional customer service. Very helpful.
Charles M. le
The owner is such a gentleman. The van was even parked next to where I park so I didn’t have to walk.!! I highly recommend this location!
Linda A. le
Great friendly staff will definitely recommend!
Ken K. le
Very Efficient and convenient Highly recommended
Salvatore C. le
Everything was great
Deborah C. le
The owners were so pleasant and helpful. We will definitely rent there again
Alfred J. le
Gloria and Terry were great!
Peter I. le
Nothing
Michael G. le
I have never had a good experience renting from U-Haul in the past 30 years, so much so that I didn’t even care about price to use a competitor, but this location and the people who run it are really good hard working class people that treat you like family. I am and was very happy with the service and interaction. I also left them a five star google review. RPM Marine is by far the first great experience with a rental I’ve had in over thirty years.
Charles M. le
Terry and Gloria do a wonderful job at this UHAUL location. They always explain everything in complete detail to me even though I rent once a month. The woman that complained about the gas charge. I was there when she returned the van and she told Terry that she was “To tired to go gas it up†I was shocked her review! Totally her fault. I just used another location because this one was closed and it took 90 minutes to get checked out- Lindenhurst location 10 minutes - tops!
Sharon B. le
It was a Reap off o didn’t have time to put half gallon of gas and they charged me 60 dóllars for that plus
Anthony F. le
The business I picked it up from RPM Marine had outstanding customer service and had everything ready to go. 10 out of 10.
Debora W. le
Husband ans Wife team running this shop were very friendly, and courteius.
Carolyn M. le
its all good
Michele B. le
Great, friendly service. Best u-haul experience I have ever had. The vehicle I reserved was available and ready
Orlando T. le
I’ve been here a number of times for a truck and every time it’s always the same...excellence! Nicest people and best service! Great rates to go with it!
jackie B. le
Very professional customer service!
LORI J. le
Nothing really...it was a great experience from beginning to end. I've used them,RPM ,, several times and highly recommend them. My sister borrowed one to go from NY to Georgia and they were very accommodating!
Charles M. le
They are extremely professional and truly appreciate your business. I rented from other Uhaul locations in my area but they were NEVER ready when I got there! Time is money and I never have EXTRA time ever. When I say a 1 pm this location ALWAYS has my van ready and gassed up! You will not be sorry if you rent from them!
Albert S. le
super easy to reserve the truck, very friendly
Orlando T. le
People are super friendly! I will always go to them when I have a need.
jackie B. le
Very friendly, professional representatives.
Carolyn M. le
Gloria and Terry are the best to work with
Matthew A. le
Great people to work with!!! Second time they were there for me with no notice and of course they were able to accommodate!!!
scott M. le
The only problem i had was the E brake was on my entire trip I am sure that is what caused my trailer blowout.
jackie B. le
Very courteous & professional staff
william Z. le
I now realize that I may not have left a review for my last rental, prior to this one. For that I am sorry. This place is the best. I would rather change my schedule than rent elsewhere. If you crave some old time pleasant and competent customer service, which is just far too hard to find today, then this is the place for you. I might just start renting trucks once a month, even if it just sits in my driveway, just to remind myself that all is not lost in this world and just to feel that when I hand you my hard earned $ it is appreciated. Anyway, truck was spotless, service was timely, business was conducted in the manner in which business should be conducted. Good luck finding that elsewhere.
David S. le
Terry is a very well trained person for the job
Peter I. le
Doesn't need improvement.
Robert C. le
Everything was excellent no improvements needed
Yenifer R. le
Very good
Denise W. le
Beautiful husband and wife team. Show a lot of love.
Francis A. le
Great couple who run the place. Friendly and professional.
George L. le
They’re the Best good People care the customers !!!
Charles M. le
I arrived and was politely greeted by a man named Terry. He said that my UHaul was all gassed up and ready. In under 5 minutes he handed me the keys, told me where the van was parked and I was off! What a great location and a GREAT dealer- I highly recommend him. I’ve gone to their locations but no one has ever treated me so well!
neal R. le
No Improvement necessary!! All was good!!
Richard S. le
Nothing, an Absolut delight. thank you!
John N. le
What you could do is learn something from this location. Every single one of Uhaul's locations should be this good!
Mohammed I. le
Excellent
Ryan C. le
Excellent service, fast and friendly!
Eugenia C. le
Do not move my reservation to an hour away, it was very inconvenient and made the move much harder. The location was not too clean, but the staff was very friendly. It took way too long to get the van.
Paul M. le
The people at RPM Marine were great and helpful, 5 stars all around for them. However, ZERO stars for the U-Haul 24/7 Truck Share. Negative stars. A waste of time, literally. I got to the shop about 5 min before my reservation and followed all the automated check-in steps, taking selfies and license photos and whatnot. Then the website said to wait while an agent verified my information, and there it sat for 2 minutes, then 5, then 10. I hit the "chat with agent" button to request an update and waited another 5 minutes or so but got no reply. Went into RPM Marine and they had to check me in manually from step one, which took another 15 minutes. I had a 10:30 reservation and didn't get on the road until after 11, and was told I still had to return the truck by 2:30pm because someone else had a reservation. We rushed through the move and finished just before 2:30, no thanks to Truck Share. Don't offer a "time-saving" technology that actually costs your customers time when they only have a few hours to begin with. Ridiculous!
Sal I. le
Renting the truck and droping it off was so simple, smooth and easy.
Charles M. le
They are my “ Go To U Haul†when I rent each month. I’ve been to others but RPM always has my van ready and gassed up. I’ve been to others where they make yo7 “ waitâ€. I’m always on a tight schedule and Terry always has the van ready! Building is a little out of the 60’s but service is definitely 2019! I recommend them- he won’t disappoint you- I promise!
Tina I. le
Very professional and friendly
Kerstin B. le
We had an issue with the website dying the approval/confirmation process and getting help from a live person was not quick or easy as it should be if you’re having an issue at that juncture. What should have taken us no more than 5-10 minutes took over 45 minutes to resolve with the help of customer service.
frank A. le
Rented twice from here now, both times excellent service friendly staff, I will continue to rent from here anytime I need a truck or trailer.
Todd R. le
Gloria & Terry were very nice & helpful -used 8 years ago & would use again if I was in the area & needed a truck
Tina I. le
Everything was marvelous. Great customer service.
Tina I. le
Free usage of a dolly or handtruck, or offer coupons. Other than that everything was great.
Charles M. le
Even though they have. Boat repair business in addition to the U-Haul business it is my opinion that he always lets his renters business come first! Don’t let the outside of the business fool you. Building is from the 50’s but the service is far superior to most mom and pop shops. My van is always ready and waiting. Vans are always in excellent shape. The last thing you want is to pick up a rental and then it break down! A friend of mine had this happen from ANOTHER location and that franchisee was too busy to help him! Terry always will take care if you!
William Q. le
Great fast service. Check in/out very painless and quick.
Charles M. le
I’ve used this RPM many times. Van is always ready, always clean. From the time I walk in to the time they give me the key is never more than 5minutes. Customer service is way above normal. I think it’s higher because it is a Mom Nd Pop and they really care about you! I’ll use them again next month. Have used other UHaul in the area but non are as good as the:- try them you will see!
ed M. le
GREAT CUSTOMER SERVICE!