Customer Reviews for RSC FixIt Shop
(U-Haul Neighborhood Dealer)

40 évaluations

12308 McMullen Hwy NW   Cumberland, MD 21502

(301) 876-4248

Heures d’ouverture

  • Mon-Fri: 8 am–8 pm
  • Samedi : de 10 h a.m. à 8 h p.m.
  • Dimanche : de 11 h a.m. 8 h p.m.

Services dans cet établissement :

Pour nous contacter

(301) 876-4248

12308 McMullen Hwy NW
Cumberland, MD 21502

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–8 pm
  • Samedi : de 10 h a.m. à 8 h p.m.
  • Dimanche : de 11 h a.m. 8 h p.m.
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

I waited 1 hr for attendant to show up after scheduled time. Attendant said all lights worked. As soon as I pulled out of lot, got left turn signal fault warning in my truck. It never worked entire trip.

Daniel C 
Évaluation :
5

Very helpful and totally customer orientated.

TIM K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SYLVAIA E 
Évaluation :
3

I have rented a uhaul twice from there in the last few months and both times no one was there when I came to pick it up even though it was during hours they were supposed to open. Wanted me to wait til 10:30 when I scheduled pick up for 9am. They told me they would give me a discount for my inconvenience and they never did.

Tonya L 
Évaluation :
4

everything was on point nothing need to be changed I was very pleased

Tavon d 
Évaluation :
2

Getting the truck was not an issue but the location was filthy, and not somewhere I’d send anyone.

Ashley F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelette f 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin M 
Évaluation :
1

This was a bad pickup experience. I had a pickup appt at 8:30, well within the posted hours that started at 8:00. At 8:06 am, while I was on my way to pick up the truck, I get a text from Shana saying she cannot get out of her daughter's appt that soon, and requested to change the pickup time to 9:30. Since I was already enroute, and I had people waiting to help me move furniture, I did not want to wait that long. When she finally arrived at her place of business, she offered no apology. She also mentioned that UHaul did not listen to her when she said she could not be available during hours that she is posted to be available. This was a bad UHaul experience. With the other Haul options near this one, I would recommend dropping this location.

Joel S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

REINALDO M 
Évaluation :
5

Returned clean and gas was above what I received it.

James B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lee S 
Évaluation :
5

Excellent customer service.

Dana L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip M 
Évaluation :
5

They were absolutely wonderful and went above and beyond to help us.

Bria H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

siouxzen w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda P 
Évaluation :
1

I had the worst experience through this facility ever. I made a reservation on a Saturday through uhaul for a 20 foot truck and car dolly and was quoted 206 plus local taxes for both 1 way from pickup here to destination. When I went to pick up the truck and car dolly I reserved the girl came out wearing pajama pants and was doing everything on the phone. While I was standing there the card I had on file was charged 4 different times, 3 of which got denied by the bank for possible fraudulent activity due to so many charges including large amounts in less than a 5 minutes. I then find out the charge that did process was about 60 dollars more than I was quoted plus local taxes. I was also apparently charged for insurance on the truck and car dolly when I was never even asked if I wanted to pay extra for the insurance on either. Then when I call Uhaul customer service as another customer to see what prices I would get quoted, I find out there are different levels and prices to the insurance, so I guess this facility decided for me if I would be purchasing insurance and the level of insurance I would be purchasing themselves. This was by far the WORST experience I have ever had with Uhaul or any Uhaul authorized dealer, or any business altogether! I will NEVER use this facility again or recommend it to ANYONE, and my brother ownes a moving company and deals with Uhaul on a daily basis and he said he has never seen this happen with Uhaul before!

Brandon m 
Évaluation :
1

I had the worst experience through this facility ever. I made a reservation on a Saturday through uhaul for a 20 foot truck and car dolly and was quoted 206 plus local taxes for both 1 way from pickup here to destination. When I went to pick up the truck and car dolly I reserved the girl came out wearing pajama pants and was doing everything on the phone. While I was standing there the card I had on file was charged 4 different times, 3 of which got denied by the bank for possible fraudulent activity due to so many charges including large amounts in less than a 5 minutes. I then find out the charge that did process was about 60 dollars more than I was quoted plus local taxes. I was also apparently charged for insurance on the truck and car dolly when I was never even asked if I wanted to pay extra for the insurance on either. Then when I call Uhaul customer service as another customer to see what prices I would get quoted, I find out there are different levels and prices to the insurance, so I guess this facility decided for me if I would be purchasing insurance and the level of insurance I would be purchasing themselves. This was by far the WORST experience I have ever had with Uhaul or any Uhaul authorized dealer, or any business altogether! I will NEVER use this facility again or recommend it to ANYONE, and my brother ownes a moving company and deals with Uhaul on a daily basis and he said he has never seen this happen with Uhaul before!

Brandon m 
Évaluation :
1

Location was closed and unable to find instructions to drop off. Barely was able to squeeze the trailer into the lot by the other trailers. Uhaul app wouldn't work.

Nicholas H 
Évaluation :
1

I was incorrectly charged for a trailer I never picked up because the rental agency was closed at the time of pickup and no agents were on site.

Douglas L 
Évaluation :
1

Not happy that we dropped the truck off well before our scheduled time to the individuals we rented from and I had to recieve a call today from uhaul asking if I had returned it. Make me distrust this whole process.

Jack B 
Évaluation :
4

Was a pain getting the lock off of the lock box to get the key. Besides that everything was smooth

Kevin H 
Évaluation :
5

Just make sure vehicle has gas

maria e 
Évaluation :
4

This is a family-owned shop. What they might lack in professionalism (as noted by another reviewer) is more than made up for in warmth and helpfulness. As a mom, it didn't bother me a bit that Shana was feeding her kids with one hand while processing my rental with the other, all the while providing helpful information for a new Maryland resident. The trailer I had reserved was ready and serviceable, and Ron had me hooked up in no time with a smile. Plus the location was excellent, with easy access to the Interstate. I would rent there again!

Holly W 
Évaluation :
1

Hands down, the most uncomfortable and unprofessional experience I have ever been apart of or witnessed.

MICHAEL M 
Évaluation :
5

The shop owners were very helpful and excellent ppl

Cody W 
Évaluation :
5

Smooth transaction. Would rent from this location again.

Jeff N 
Évaluation :
2

This was not the original place of pickup. I had a 20 foot truck reserved U-haul Neighborhood Dealer however when I went to pick it up it was rented ahead of me. Frustration to say the least. I'm not impressed how U-Haul's reservations work. There is no need to make reservations, they mean absolutely nothing!

gerald j 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy D 
Évaluation :
1

It took an abnormally long time for the rental to be complete, I rented a 20ft truck as well as a utility moving dolly. I entered the facility and asked for those 2 items, I was then charged for a 20ft truck and a CAR DOLLY which raised my bill a significant amount and I was told it would be fixed after being billed which is has yet to be refunded that my bank account reflects. I had arranged to pick up my truck at a later time to which I did, when getting to the truck I had to call and make them aware that the battery was dead in the truck and then I had to wait 20-25 minutes for the gentleman to arrive and jump the battery. I rented the truck and it had very close to 0 fuel in it whatsoever from the start, I was told to return it with a quarter of a tank. This location was very unprofessional and unorganized, they had taken 10-15 minutes to locate the keys to the truck I had already paid to rent. The reasoning for waiting so long was "oh the manager came by and I suppose he had placed the keys in a location we typically don't place them" which seeing the organization and overall cleanliness of the facility I'm not sure there had been a specific place the keys were ever kept. However, at the end of the day this was certainly one of my worst experiences I have ever experienced while renting from U-hual and I will do my best to persuade people away from this location.

CHANCE T 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Benjamin L 
Évaluation :
3

Brittney the customer service rep saved the day. If not for her I'd never rent from uhaul again.

Landon S 
Évaluation :
5

Staff extremely helpful and friendly. Excellent experience at this location.

Sabrina S 
Évaluation :
5

Great family business

Theodore A 
Évaluation :
5

Great customer service!

JAMES B 
Évaluation :
5

Wonderful experience. Truly kind and considerate staff.

Darrel Z 
Évaluation :
5

You need to give real reservations

michael g 
Non les évaluations ont été soumises pour cet établissement.

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