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Robert G
Customer Reviews for Rt3 Simply Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I was not told that I would be charge a $20 fee for turning the truck in after business hours.
G'Nell LUsed DCS Movers to load the truck. Hired 2 movers for 2 hours. 1st mover showed up half an hour late (3-4 ETA showed up at 430) and loaded the truck himself. 2nd guy showed up when it was done, 6:15. They were not friendly or professional. Stay away from DCS!
Guy MComputer system slowed the checking and checkout process. Desk person was very amiable.
Craig RThe process was quite frustrating and information was logged incorrectly. We usually use the actual Uhual location but tried this one because it's closer, and won't be doing so again. Threats of added charges that weren't disclosed upon registration and just in general much more difficult than the flawless experiences Ive had at the other location.
Jeffrey BMuch better check in/ check out experience than I ever get at Home Depot
Ryan SThe staff was friendly, answered all the questions I had, and had me on the road in no time!
Dylan RThe customer service was excellent. I would recommend to anyone looking for a truck or storage.
Christine RGreat customer service, friendly and quick. Will use again.
candice mThe people were extremely helpful friendly and professional. Merci encore.
ROBIN RWhen I picked up the truck it showed it had 1/8 a tank of gas but 3 miles down the road it ran out of gas on a busy highway. This was very dangerous. You should mandate gas be turned in at a higher level. I will not rent from U-Haul again.
Angelia HMobile pick up was very difficult to use. The locations emergency number was posted but no one picked up after calligultie times. Waited for a very long time to speak with someone from Uhaul costumer service
Vince DThe rear door was broken and the truck had no ac in 90 degree weather. I was late because we could not get the broken rear door to latch. I would not recommend this place and would will be calling for a refund.
Jayvon GExcellent service!
Jianping ZStaff was courteous and polite. They really care about you and do their best to get you what you need.
Mary CWhat needed and available. The 2 ladies were wonderful and helpful.
Darlene SI can't think of anything.
Monica BEquipment was in pristine condition. Staff incredibly helpful and friendly.
William SNancy, the manager was friendly and quick. I would definitely use this location again.
AMYMELISSA WExcellent service à la clientèle
Monisha BFor storage I would recommend to friends. But as for truck rental no limited on size of vehicle and the gas mileage is less than 10 miles a gallon even with keeping it in green by the gauge on dash. I could have rented from enterprise or Ryder for less with the fuel fill up.
Daniel AGood experience
darren PI was over charged for gas and mileage!
Ricky WI was told after probably not making on time for the rental that I was on 24/7 (which meant I can pick up the truck anytime I want). We were about maybe 15/30 minutes late from time office closed? My account didn't work on line to move forward. I called the ER number. Eventually she called back. She stated she couldn't fix my problem. I guess I can understand that. However after calling CSR about times, being hung up on, waiting for chat just the same to be sent to another number (this was from online), I called from another phone. My daughter called another number given from her phone. I did get someone completely nice (we are now 4 hours in and it's getting nervous). He got a 24/7 share manager on the phone. They got my account link to move and it wasn't broken you still need to make your reservation on time (yea, I know I thought it was 24 hours). Now it's the dang lock. It was weathered. And, it was a word lock. No words. I had to yank and viciously get it off. I left around 10pm for a 5pm rental. Utterly ridiculous. I've used uhaul since I've been out here as an adult. Never again will I use the share mobile after hours (5pm).
Tonya BThe staff were incredibly friendly and very helpful. The experience was amazing and there is absolutely nothing they should change. Very appreciative for their assistance!
Sara DThe entire experience was excellent. Nancy was super nice and helpful. The check in/out process was seamless. Will definitely rent my uhaul truck from this location again. Thanks
James MMaybe have a few more vehicles to rent. I came to this location because it was the only one that had a van for that day in my area. It was a nice experience just that it was on the other side of town for me; however, having a newer vehicle was worth the efforts and it went smoother then some of the other places I've rented from that was closer.
Ernest DStaff was extremely friendly.
Larry SHave the extra fees visible when you go in for $20 a day and end up payingvalmost $60 is a shock.
TIMOTHYDAVID W2 different charges on my account
Alcenia hExceptional customer service.
DeWayne TMS. Judy was very nice and professional. Parking spaces are not enough for customers.
Paul OTruck need brakes, poor customer - When make the reservation one price, and when you return the truck surprise you pay double.
Yuri RThe truck needs shocks and alignment. I had a difficult time returning the truck and the uhaul Help Desk had me on hold for 61 minutes before offering a call back. Then the call back person hung up on me. I returned the truck on Saturday and was charged for Sunday and Monday.
WYNSOME BVery nice person lady working as I checked in and returned the vehicle.
RALPHDAVID RNothing.
Paul JJudy was just awesome- great customer service! Deborah
Deborah DThe pickup procedure using cell phone was hectic. Took two tries to get to someone who could help me.
Drake RAbsolutely my best Uhaul experience. Wonderful front desk support
Debra WEasy to work with. Lady at the counter very helpful.
William BNothing the service rep was great
CARLOSENRIQUE GNothing, service was great
DIANEELIZABETH HRien
TERESALYNN DGreat location for Uhaul rentals! The staff was friendly and the truck was available for the length of time needed.
KENDRA FI attempted to use the virtual pickup and had issues. The main one was your app said I wasn't in the correct place (I was sitting next to the truck). Luckily the store was open and the lady behind the counter is super nice. She had to put all my information in again, and basically recreate my reservation. Not very efficient, but in the end it all worked out.
EDMUNDJOSEPH SLadies were professional and worked well together and courteous
DAVIDTINSLEY TThe uhaul has to be jump started twice in the middle of my move and then the roof leaked. It was a horrible experience.
Deborah AThe mobile check out process could go a little faster.
Amber MI had a perfect experience. The staff was outstanding and the rental was a super smooth drive.
Steven LThe ladies were very helpful and so nice.
SANDRADEE RI was literally the first out-of-State rental return this person had processed. In spite of that, she immediately got the telephone assistance she needed to process my information and send us on our way in no time. All while being friendly & attentive.
David SNothing. Everything was excellent.
Donald PNothing I can think of. The process was quick and pleasant!
Alex FIf they cannot look at a reservation and fix the fact they dont carry all equipment at the location that's not acceptable.
Darrin C