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Daniel A
Customer Reviews for Rustys Towing Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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It's not really fair for me to rate this place since I dropped off after hours and did it all on line.
Deron SS.O.
Matthew PNothing at all. Absolutely polite and outstanding staff. Thank you. I will highly recommend this location to others and continue to use myself.
Jamey TThe entire staff was wonderful. Pick up and drop off were very smooth. Every time I called the phone was answered by a real person, not an automated system or a message system. Wonderful experience and wonderful people!
Kim MGreat service !!
Kevin MAs always excellent service
Karen TI reserved a 15’ truck but received a 20’ truck which was a disappointment.
Edward ALarge open lot, fast service, employees are attentive to your needs, clean equipment and trucks, parking lot is well maintained. No disappointment, very consistent service.
Joshua ORusty’s always provides great service.
Andrew WThe truck was in very good condition and drove well. Almost everything was in good working order. The windshield washer fluid did go empty during this rental. The staff at Rusty's are always very friendly and helpful.
Steven DCustomer service was amazing 👏🏽
LaQuan JSteering on truck was loose. Dealer will look into it
MICHAELLOUIS GGreat place. Great people. Great service!!!
Andrew WI have booked numerous vehicles with this location. It has always been an exceptional experience. The staff is professional and courteous. Check-out and check -in is efficient and orderly. A BIG shout out to Sam at the front desk. She is a true asset to your business. Her knowledge and expertise provide TOP NOTCH customer service every time. Sam treats everyone as a valued customer. She always goes above and beyond to meet your needs. It is truly a sincere pleasure to do business here. Merci.
PAGECURTIS IService was excellent !! Staff was knowledgeable and had all the answers!! Super good experience and I’ll use them in the future..
James SThe customer service agent who helped me with the paperwork, told me in her opinion U-Haul is a horrible company to work for and mismanaged
mike lThey were great!
William LEverything was explained properly & courteously
Keith DClean the equipo Add at least a parking espace for costumers
WILLIAM GRusty's was awesome after a horrific breakdown on the road. You need to seriously look at your send-a-technician vs towing policy. The van lost steering and brakes. You don't need to send a technician when this happens to see if it can be fixed. Obviously, as it turned out - the vehicle couldn't be repaired on the road and had to be towed for repairs. Someone is going to eventually sue you for your poor practice of leaving people stranded roadside waiting for a technician to determine what everyone knows - driving without brakes and steering is dangerous. I get the roadside assistance person was doing her job. The manager was incompetent in understanding how she could have remedied this quickly and understanding how many people I have now told this horrific U Haul story to. And - she couldn't even figure out how to answer towing charging when I wanted to leave a dead van on this side of the road instead of waiting for the technician to come. That all said - your only brilliance in this all was Rusty's (specifically Chris) who actually took us back to a closed shop and rented us a van when he didn't have to. But he works for Rusty's. Your roadside assistance people are beyond incompetent.
Matthew ESam Working At Rustys Location Provided Very Good Service, Every Single Time. Thank You.
avinash cI have used Uhaul quite a few times and this is by far the worst experience ever. I reserved a 24/7 pick up option. Got to the location, tried for 40 minutes to pick up truck. Entered a live chat, he directed me to call the 24/7 share number. He gave me the wrong number. Another 15 minutes wasted. I finally got a good number and had to wait 10 more minutes to speak to someone. She was amazing and fixed the issue promptly. Got the key from the lock box and it was not the correct key for the truck assigned to me. We tried it on the truck next to the assigned one and it worked. Had to call for help AGAIN. Another 15 minutes of hold. The truck that was on my reservation was nice and clean. The truck I had to end up taking was dirty and had stickers on 3 location that said something referring to an accident. (And there was clearly damage in these spots) and the windshield had tape still on it from being replaced I suppose. So after 2 hours I finally got the truck on the road. The process was a nightmare. I will be contacting UHaul to discuss this.
BARBARA BAttendant onsite when I pulled in the lot and immediately directed me where to put the trailer.
jt hGreat service and the trailer was great. Thanks Rusty's!
Jonathan TThe best U-Haul in town great professional customer service, always a large selection of trucks, and towing units available. Merci!
Michael LWhenever I need to rent a trailer I make sure I rent from this location. Not only are the people extremely friendly but they always have what I need and the equipment is always well maintained.
Michelle WRusty's is much more concerned about their towing business than providing good U-Haul service. I have used U-Haul probably 15 times over the last 20 years. The pictures they provided on the verification process seemed like stock photos, while the truck they issued to me had large scrapes on the drivers side, a scratch on the passenger side and a totally different grill. I know some people just click through that process and they would be susceptible to paying for damages they did not cause. Also, I was only using the truck for 4-8 hours (ended up being 5,5 hours), and they would not let me park in their lot because of their towing business. Instead, they told me to park in a grocery store parking lot about 1/4 mile away. I won't be going back to that location.
Dan LI had to extend my rental due to an emergency, I called to make the arrangement and wasn't made aware of any extra costs that would be added to my original quote. I was blindsided by my bill. When I tried to return the truck, U-haul's system to log in to my account sent me no code to access my account. I JUST got the code 2 days later, which is now worthless. The lady who helped me the day of pickup was very nice, so that was a plus. Overall a pretty frustrating situation
Carson SPratique
Shirley TRusty's Towing Services was great. I have no complaints. Friendly staff. Trailer was ready to go. However, I live about 45 minutes south along route 29 and booked the rental for the Ruckersville U-Haul location for Friday evening. Late Friday, I received a voicemail (despite checking TEXT as my preferred communication) saying the location did not have the rented trailer. It was too late to find one elsewhere. So, I had to change my Saturday plans and pick the trailer up from Rusty's Saturday morning instead. U-Haul was pretty unapologetic and did not offer me a discount or anything to make up for U-Haul's mistake. Very unprofessional. Again, this had nothing to do with Rusty's and is only a poor reflection on U-Haul corporate.
Joshua DHaving to provide contacts or a photo of my lease or passport was difficult and unexpected.
Alexis LThe keys were not left in the lock box, the vehicle was unlocked and the equipment we rented was not in the truck….and two of the dollies were not available and we were charged for them
Donna KTruck drove like shit. Tires felt square. Picked it up dirty with trash everywhere in the back . Blankets on the floor. I usually use Ryder or hertz and I see it was a mistake using uhaul. Over twice the price with milage.
Dennis FCompany was friendly, helpful and equipment was clean and in excellent condition. If any improvements were needed it would be to obtain equipment night before or earlier so I could.start day earlier.
Joseph MGreat customer service, friendly and courteous staff thank you
Michael LKeep being the great guys you are. Thank you for the extra help and mattress cover.
Ray MThe service that I received was EXCEPTIONAL. I would highly recommend this business to friends and family. It is a sincere pleasure to do work with the staff. A BIG shout out to SAM who is professional and courteous and goes beyond the standard to deliver exemplary service. WELL DONE!
PAGECURTIS IEven though the location was closed on Sunday, the gentleman who usually works here Monday through Saturday helped me get the truck I rented. The mobile pickup feature is confusing and frustrating to say the least. You have to take a training course to be able to use this feature. Thankfully, the gentleman was there willing to help
Sonia SGreat friendly customer service thank you.
Michael LThe entire vehicle really just want clean inside and out. At least there weren't any bad odors on the inside and I at least swept the floor and the pickup box when I finished with it and that was more than the previous renter bothered to do.
Torshon FThese people are great people in chantilly should take lessons
Justin CI really want to recommend them because of the convenience of location but I cannot rely on the conditions of the truck. This time the cab was very dusty, layered dust and smelled strongly like cigarettes. The inside of the truck floor was almost black with grimy dirt. We use the truck to carry brand new inventory to give to low income families. When they give us a clean truck everything is perfect but it's not consistent. Otherwise we love the location and the convenience.
Roy WExcellent Customer Service. Always there when I need them! ⭐⭐⭐⭐⭐
JOEYVINCENT OI am very satisfied with my recent rental. Easy rental process, good equipment.
Steven DEasy drop off w the self service app
Edward VThe after hours/online checkin process is a mess. Plan at least 15-20 minutes (not the 5-10 advertised). Ensure that you fully understand how to change the location services settings for your mobile browser. Your drivers license is NOT all that you need. You must also bring a passport, utility bill, lease, or other proof of residency. Failing this, you must wake up friends and family so that U-Haul can call them to confirm your identity. This location is very convenient, and the management does a good job at making it easy to pick up and return equipment once you've gotten past the arduous online checkin process.
Scott KEasy check in and vehicle was ready when I arrived to pick up!
Rebecca APlenty of space to turn around and park
James DVery helpful.
Peter BThe site did a great job explaining things. I appreciated their assistance in squaring things out for the price and the possibilities to get a pro-rated amount back if I did not use the vehicle for the full 2 days. Overall great job.
Ben C