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CHARLES LONGS
Customer Reviews for Rutledge Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was perfect! Kevin was extremely professional and helpful!
SUE BECKWas unable to return to the address that was given. No one in office and no where to park truck. Sign on door said to take it to another location. Then was not given anything to show that I had returned it in good condition.
Herbert SaulsNeed to make sure your computer system vehicle weights is correct your computer system said my vehicle being towed weighed more than what it did
Stewert KeechThis associate was very helpful and answered my questions with concise answers.
Wayne WhitesideNothing at all I was very satisfied
Linda RouseRutledge Mini Storage has polite, helpful and professional staff. They answer your questions, make suggestions that are very helpful and are accommodating.
Patricia E UnderwoodOnce again...simple and easy.
Raymind MidgetteWhen a unit is reserved insure it is AVAILABLE when it is to be picked up! Reserved a trailer at another site. When i went to pick it up...no trailer to be found. Took agent 45 minutes to find another trailer and had to drive across town to pick it up.
richard CLARKThere was not an orange "U-haul lockbox" available anywhere at this location. We did eventually find a drop slot on a door where we placed the key, though it was not marked or labeled in anyway, which was very confusing.
Elizabeth LyonThey are the ABSOLUTE BEST!! Customer service was OUTSTANDING!!! Good friendly people!! I have been praising them to everyone!!
Shelley pinkhamCourteous and efficient, great experience!
Anne HassettThe initial pick-up location was not open and could not be contacted. There was a three hour dalay and I had to pay crew while we waited for an alternate location to be found. Rutledge was the alternate and they were great.
James CullenReservation was easy to get and employees were very nice to do business with
Judy NoblesAucun
Lowell KeechTrailer had a couple of it's light out ,but everything else was good. I'm handicapped and trailer had no jack and the young girl should not have to pick up that much weight.
David MichelYou saved my week!!
Terri BaileyI'm sure I had a 1/2 tank when I dropped off the truck but was charged 25 dollars for gas anyway.
james loganCharge fair prices !!!! Over 500 for a one way 8 hr trip is a ripoff
DUDLEY SCHRADERNothing, everything was excellent.
ROBERT KIRKU Haul is the problem not the location. Found website difficult to navigate. No guarantee I would get the truck. Kept changing location of truck w text messages. Call representatives were slack and not helpful. Had no faith I would actually get truck so picked it up day early.
Nolan SiresDrop off point. 5 mins and I was on my way. See y'all next time I need a car hauler!!
JOSHUA STAMPSAuto carrier lights did not work, wire was cut, had to go purchase trailer lights so I could use the trailer as needed. No care from pickup or drop off locations. Not applicable on the recommendation because I am not sure at the moment.
Chris DoveCustomer service at the 1-800 number was exemplary.
Elizabeth WanzerThe U-Haul was not in good shape and drove terribly..the brakes were not the best and the steering was hard...The location was great and I would definitely use them again
Pamela FinchDrop off at this location and maybe UHaul in general is not personal and you have no sense of the rental being accepted as it was picked up. I would like to see a walk around just to walk away knowing I will not be charged for any extras, i.e. appliance cart and blankets were in fact in truck and accounted for. This location on 2-3 occasions now took keys and or paperwork and said receipt will be emailed. Nice enough but not cleared by inspection.
Roger BullockThe staff is super friendly.
Frances BurroughsRien
Ronald DawsonDon't be a conformist.
Jeremy BoyerWe were diverted to this location and were not made aware of the hours of the new location. We set up an appointment originally at 10 am but the new location did not open until 11:30am resulting in multiple 30 mile trips to get a uhaul. I understand that this problem was no fault of the location; however, the customer service at this location was nothing to write home about.
Elizabeth CollierAppears to be a new business on the upswing for growth; nice people.
Christian SennExcellent service from Mr Rutledge Highly recommended
Brant BakerI am most happy with the service I received. Pleasant people to do business with.
JAMES BRADDYFound clothes behind the seat but good experience and friendly people.
Joshua LindleyThe woman at the rental desk seemed to be very new and either distracted or didn't know much. There is no one to help you put the trailer on the car. I am almost 80 yrs old and the trailer is heavy. Get someone to help. I could not recommend this place to anyone not strong enough to get the trailer on the car.
Judy Wisnera trailer jack for the trailer rented would be a big plus!
JAMES BRADDYI had to help the girl put the trailer on my car.
Judy WisnerVery nice establishment. Easy drop off jiffy quick!
JOHN LOGELFOCommunicate better with the site from the info provided from the on-line reservation. The corporate / regional customer service was pathetic. All of the materials that I ordered and was confirmed with an e-mail were not available at Check-out. The site did not know what they were supposed to have to complete my order. U-Haul sucks !!
Kevin LeeI got the equipment and help I needed on very short notice. The lady was very helpful, friendly and efficient.
MONTY POLLARDWhen the uhaul rep called to confirm my location she said that was no longer available and refered me to one 20 miles from my preferred pick up location. She said to compensate me for the extra driving she would reduce the mileage charge to 59 cent a mile. When I went to pick the vehicle up they said that uhaul put it in for 69 cent a mile.
JOHN BAUGHERvery helpful people
James SkinnerIt took 45 minutes to get the uhaul due to computer issues. There were no blankets available anywhere local. Made the beginning of my moving experience very stressful.
SARA WatersJennifer provided us with excellent customer service. Very friendly and made changes to my contract as requested.
Vanessa Johnson BrinkleyThere really should be a swing back trailer jack to help attach to the trailer hitch of your vehicle. We had to pick this up by ourselves to connect it and also to unconnect it. This was very heavy and hard to do. Something to think about next time.
TODD WilliamsonUpdate plugs on trailers. We could not hook up brake light accessory plug on a 2013 vehicle because only a round plug in will work. Attendant did not have an alternate plug available.
JAMES DIXONVery nice service, thank you.
BETTY MOORE