I booked a 26' truck near my home in colonial beach at Minters garage. The woman said “oh we will only have the 20' truck. Call me tomorrow. “ I called many times and got no answer. Called the next day for my reservation and they had only a van. My moving crew wwnt home a second time. Then on third day i had to take a truck 66 miles out of way Following your links lead me 12 miles to wrong place. So i was charged for 78 miles that I should not have and i had to go hours out of my way. Uhaul was a nightmare.
David W.
Customer Reviews for S & M Auto Body
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Friendly people made the process easy. No changes necessary. Was very Satisfied.
Jeff M.Very poor experience. I had to drive almost 2 hours to get the truck after U-Haul cancelled my truck 15 min away the night before. I waited at this location for over an hour on the phone with Uhaul until they fixed the app to let me pick it up. I was charged for gas I didn't use.
Sam D.The truck was not in service
Cassandra W.Very satisfied with location and equipment.
Alvin C.With the world changing and advancing the contactless rental. was definatley a new experience. I have to say that the process and experience did go very smoothly and the directions/process is very well laid out. Great Job U-haul
frank M.S & M is always my first choice when I need to rent from U-Haul. I have always received excellent service here. Sandy is professional, friendly, and goes the "extra mile" to accomodate customers. It's always nice to know there are still kind people willing to help others in times like this....
Shelley F.The steering wheel retaining bolt feels like it is loose. You can wiggle the steering wheel. The woman that helped with the rental was personable and helpful. Other than the steering wheel issue, the rental was not a bad experience.
michael R.The Mobile pickup did not work for nearly an hour. I will never be using UHAUL again.
Chris R.Very efficient, friendly and expeditious service. Would definitely use this location again, if the need arises.
Pete S.Nothing ! Great people to deal with ! They had everything ready for me when I arrived. I was in & out within 20 minutes
Bill W.Other than a building make-over and storing some of the junk cars and trash stuff from the front of the building. Felt like a junk-yard auto shop. This is just an area to improve. Area that is already good would be the customer service and friendliness. The people I dealt with were very nice and informative.
Donna B.Easy location for drop off. Didn't seem like it had a very good selection for pick up stuff though.
Donna B.Hope the trip is better next time !
John J.There was no dolly in the truck. It would be nice if that came included.
Jordan H.The owners of that location were incredibly nice and friendly. The trailer was clean and easy to use. I have zero complaints and will be back in the further. Definitely deserves a 10/10
John P.People were friendly and helpful
charles R.Location better was hard to locate behind street
Tequila P.Friendliest and most professional people I have ever rented a U-Haul from - and I've rented plenty! I always check to see if they have U-Hauls available first prior to looking elsewhere!
Shelley F.This location nice service. NOW AS FAR AS CALLING Reservation not good. When calling 800 number you talk to agent tell them what you need then they transfer you to another department. To book reservation they want your credit card first then they tell you another person will call you back within an hour with what be available What a joke And a wast of my time .
DENNIS C.Everything was great, nothing to improve.
todd R.Nothing at this time, you went above and beyond to make sure my rental was available when I needed it. Merci!
Gary W.More convenient pick up and drop off times.
Marion W.Send me to a location that doesn't close at 5pm
Gregory B.Owner was very helpfull and accommodating
Terry M.They were great!
James M.As always, the staff there was very helpful. Even took the time to lend me a pair of pliers to tighten my hitch ball. Great Uhaul dealer! Highly recommend!
CHRIS R.Julie was very accommodating to my personal schedule regarding my pick up time and drop off! Merci.
Christopher R.This location was a self drop off therefore, we didn't need to interact with this location.
JOHN P.not sure - one the employees at the location put the trailer on when i picked it up and backed into location (and removed) when i dropped it off. these are activities expected to be done by the customer. i will absolutely go back!
robert N.It was very easy to locate the 24 hour key drop-off.
LANETTE A.I have rented at this location twice and been pleased both times. It is close to my home and friendly.
William C.Visual appearance of location wasn't great, but staff were very friendly and professional.
John D.Truck was Missing oil fill cap and oil pressure gauge didn't work properly
JASON T.It would be helpful if the trailer had a tongue jack.
JAMES K.Drop off location was closed so I had no assistance parking or off loading the trailer. I tried to call before I droped it off and the phone number was wrong.
MICHAEL S.keep up the good work
Richard C.Excellent customer service.
Philip H.Was able to get me a truck at the last minute, no problems, friendly, and quick. Located right off Rt 301, so easy to find. Will use them again.
Karen L.The sales person was very helpful, and efficient.
SHELLIVIA D.Julie was very helpful on the phone when I reserved the transporter, she had it ready for me when I arrived, and had some one hook it up to my truck for me. She was very clear on how to drop it off in York, PA
TOM F.Everything went smoothly...the truck was ready for me when I arrived. I appreciated that the lady @ S&M was pleasant & explained my contract to me.
Janelle J.