Le client n'a pas laissé de commentaire.
KENNETH S
Customer Reviews for SCA Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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No issues at all, helpful folks on both ends of my rental. Thank you both!
Benjamin RThe first car dolly I picked up had considerable damage to both of the plastic fenders and one of the tires appeared to be a car type of radial tire that was well worn. After taking the dolly home, I noticed that one of the wheel straps was about 40 % worn through which for safety reasons required that I return that unit to exchange it. This specific tow dolly should not have passed any reasonable inspection based upon the damaged wheel strap alone.
Freeman SLocation opened almost 10 minutes late and on return was closed for lunch break, but at least back on time. When returning the staff indicated the U-Haul system was down and they would process my return and email me the receipt. Despite these things, I would still recommend with caveats as the staff was fast and friendly once there.
Gerald TOnly negative was trucks tires and wheels were caked in mud when I picked it up. Agent apologized.
Mark C🌟
Tywanda LBluetooth in the cab for my phone? You bet ! What a nice extra.
George GImprovement not necessary. We received excellent customer service, courteous and professional employee and welcoming despite our timing. We came in at the 11th hour before closing and was still greeted and serviced with a smile. We will be back here at this location. Merci.
Wandra JGREAT job & customer service. Highly recommend!!!
MARK MSomehow we got charged for 300 miles when the entire trip was 75 miles
Jasper Ri would recommend this Uhaul location
woody wI rented for a long distance trip. The truck 1/4 tank of gas. I started my trip immediately getting fuel. It would have been nice to have a full tank.
Alison GGreat experience, perfect solution and the Dolly we rented was like new
Brent BRepair the windshield. It's dangerous to have it cracked over 75 % of the window. Bed was not cleaned. Employee took a blower to clean it, but his battery was dead. I found screws and broken glass in the bed.
Mark GExcellent service à la clientèle
Ramon OI was over charged for 2 day rental when we only had it for one day. Plus they overcharged the mileage.
Matt REverything was fantastic !
rhamad Rmy favorite place to pick up a rental
Michael HGreat customer service vehicle was ready to go when i arrived with no delay/employee was very courteous and polite i will like to recommend to all as a great place.
willie mOnline it showed options for fillets but the guy at the desk hooked me up with a better price since they didn’t have any!
John RFriendly guy, would come again
Raul AThe back of the truck was clean but the inside had trash behind the seat. Otherwise, this location was great on customer service.
Shirley Dkeep up the good work everything else will run it course
willie mThe customer service was excellent which is rare these days. He was helpful and friendly
mary mThis location is scheduled to open at 9am. However; employees did not arrive to open the store until 9:15am. Customers are on a strict timeline with movers. This caused significant delays in my schedule, my movers schedule and their next job after mine all because U-Haul did not open on time. First thing my mover said is "We are not off to a good start". I believe initially blaming me for the cause of the delay.
Gilliland JDrop off location was closed.
Ruby SUpon arrival in he staff member was looking at the wrong return as I had two rentals a truck and a trailer. I advised him I was not returning the truck just the trailer. He l didn't acknowledge me so I asked him if he heard me as the truck was not due back. He said very rudely I heard you the first time. That was his introduction or greeting. I asked him if he was having a bad day when he told me to take the trailer somewhere else. I was in a hurry and did not have time so I asked him if we could start over and he reluctantly agreed to take the trailer which was on the contract as the drop off place. I watched him take the trailer and park it. Everything worked fine the entire trip. He calls me about 45 minutes later and says there is damage to the tongue of the triage and he's going to charge me 600 dollars for damage. I tried to tell him nothing could have damaged the tongue and it was working just fine. Finally bc of his nastiness from the start I told him I needed to go and called corporate and filed a complaint. I have rented from U-Haul probably 20 times in the last 4 years, trucks trailers etc. never have I been treated so rudely and unprofessionally. This guy is looking to find something to make money or make my life difficult due to our interaction. I don't trust this place so opted to return the truck to another location. Rude and shady business. I hope U-Haul will look into this.
David MThe employees in store were great. My less than good experience came from my reservation and the equipment I reserved not being available. The employee quickly and free of charge upgraded me to a different vehicle but I do not understand the reservation system if the equipment reservation does not guarantee me that equipment.
Jacob vDrop off was quick and convenient.
Debra OService was great, efficient and friendly.
Jeffrey SI got charged for something I didn’t do to the tailgate bumper, should of brought it to you attention before leaving the lot other than that good service
Daniel PAucun
Cornel Ceverything was excellent.
RICHARD DVery good service
James SGOOD EXPERIENCE
cornel cWell done. No suggestions. Excellent service.
George DThe Manager is great! Very professional and makes things very simple through the process. 5 stars! Thanks Justin Carter
Justin CThe gentleman who ran the store was very polite, gave us explicit instructions, and did his job professionally. I was impressed as I have had unpleasant experiences at other U-Haul locations in past years. The truck was clean and ready to go when we arrived. Since I reserved online in advance, we were not kept waiting.
Kathleen WStop using the 4 day limit for some sites. I actually used th trailer for a move to Arkansas an due to a high price for dropping the trailer in Arkansas, I took it back to the Dallas area for a much better price. However between the time I picked up the trailer and dropped it off I had to go to a funeral. The 4 day limit was up @10AM. I didn't get it back until 5PM. That caused me to get charged for another day and another protection charge.
James WThe Guy running the office was awesome. Super helpful
Michael HOwner makes it easy for pick-up and Drop-off. I use this location 4-6 times per year.
Jason BFlawless
Michael FThe attendant on duty during my pick-up was extremely courteous and helpful to everyone in line during my pick-up. He made my pick-up and drop-off much better than expected.
Steven STruck smelled like cigarettes and front window was hard to see out of. Had to stop a gas station up street from location to clean. Dropping off truck, I locked up and put keys in overnight bin. When ending rental I had to take and upload photos that I couldn't take cause I already placed keys in bin. This is the first time I've had to do so much when dropping off a rental. Was not fun !
Dustin RA/C didn't cool to well. Wasn't too bad, just used to car a/c.
Rachel HGreat service. 2nd time renting.
Brad SIt was a very small property and they did not have accommodations for receiving equipment after hours which made turn in impossible on Sunday evening and then meant that we had to drive extra distances, use extra fuel and take time off of work on Monday in order to turn in the vehicle
KAREN JOnly issue I had was the iPhone app. Location was great, handled efficiently, and that includes the folks there before me.
Wade CVery easy process with courteous employees who got my rental vehicle quickly at the beginning and checked me in very quickly on the return. Overall good experience and I would rent from this location again.
Horace W