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Tom S
Customer Reviews for SK Demolition LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great service!
James EI had to remove some mess from inside the load compartment. Otherwise everything was very satisfactory with my experience.
Robert BI arrived at the location on time (maybe 10 minutes early) and was told the person who handled the U-Haul rentals went to lunch?! Really? A phone call was made to the person and they processed my contract over the phone (no truck pulled up or visibly present for me) with the other gentleman that was there. The truck was not prepared for me to pickup as most vehicle rentals are. I was handed a key and utility dolly, then advised to walk down the street to find the truck number that matched the key-that would be my truck! It was covered in snow and sandwiched between two other vehicles (car and another moving truck) with no room to maneuver it out. The tank was not full upon receipt as most rentals are. It was by far the most unpleasant, unprofessional, and unsatisfactory rental experience I have had. I had movers waiting on me to return as I lost close to an hour of time dealing with picking up the truck. It should have taken 15-20 minutes tops. I was not expecting a scavenger hunt and I would not use or recommend this location.
Khaleela ZMake sure snow and ice are cleared out of the parking lot & sidewalks where the trailers are returned to prevent personnel or equipment injury / damage. My spouse injured her left arm when she slipped and fell on the black ice when starting to guide the trailer back into an empty parking spot.
Dirk GVery easy to do business
Robert WThe beautiful female at front desk who took care of me should get a raise.
Carleton JReturned the truck earlier and was left a voicemail that the truck was not returned in time. The guy who called was nice but his location staff missed keys that were dropped in the slot. Will use another location in the future.
Syenna BThe man in charge was super helpful
Olubunmi OGreat location! Right off secondary road equipment was ready to go and had a brand new tires.
KENNETH MVery cool and stress-free staff. Extremely easy to work with.
Corey LReally great customer service. Thank you!
Steven MLocation closed at 2 pm on a Saturday - that shoul have been included in confirmation emails. However they were able to quickly help me over the phone with lockbox access.
BENJAMINO RHands down the best Uhaul experience I've ever had!
keyvan zsite is very small and in a shared parking area. unclear were i should have dropped it off.
Timothy BSmaller parking lot for large moving trucks.
Robert WArrived without reservation and the representative took care of my request and had a box truck available for me right away.
MICHAN LVan was right where we expected it to be and lockbox worked perfectly. The mobile check-in /pickup procedure was smooth and easy.
Michelle SThis was the best pick up experience I've ever had renting a truck. I will definitely use this site if I ever need it again.
Monica Fthe place is not well marked. No places to drop equipment. No one answers the phone. My reservation did not state the time the trailer needed to be returned. I was charged extra. I'm done with renting these.
Christine GIt was easy and fast transaction. No problems. Thank you and see you next time!
Joe CSelected a time and nobody was at the location! Don't allow reservation if you aren't going to have staff available
Joshua W👍
Hector PTruck did not have the gas in the level from the agreement (had a quarter less) and the equipment I needed it was not available (included in the reservation) worst rental experience , u-haul made me waste 2 hours of my moving day’s activities having me to go to a farthest location.
MARIADEL PThank you for your exceptional service.
Monique KHave the office open when arriving at hours indicated on the door as "Open"
John KI didn't get my truck via my phone because it wasn't ready. Got it almost an hour late. Nobody was there to help me when I returned it early and I received a bill much higher than I anticipated. Very unhappy with the whole experience.
Jennifer LThis is for UHaul in general. Advise clients rates on 1 way rental change. I could of locked in a lower one way rate months earlier when I inquired and reserved my date. 3 months later in cost me $900 more
Edward HThe parking lot was hard to put the trailer in the space. Backing up was so hard to maneuver the trailer in the tiny space.
Kristin PTruck was not serviced. Front tire came off while driving on major highway. Could have ben killed as truck was barely brought under control. Then, UhHaul EMERGENCY hot line tool 3 hours to answer calls. Had to call state police and wrecker to be rescued. Then, U-Haul could not fix or replace truck. Rented PENSKE truck and refuse to pay U-HAUL. NEVER RENT U-HAUL !
James DThe parking lot was very tight so it was hard to pull out with the trailer on the back.
Meghan RThe closing hours were way sooner than I expected (3p on a Saturday). I came to return the truck around 3:45p. When I had a question about returning the truck, the number to call, which was written on the window, was a number no longer in service. Then when I checked the QR code, also taped to the window, it was a url that no longer exists either. The man I met in the morning to pick up the truck was very kind, patient, and helpful! So nothing bad about any employee. Also, if you could have the size of the gas tank, that would be helpful too, especially when having to refill the gas.
Garrett HYou can tell the customer all details of the rental when they reserve the truck. This location did not advise me of the "safe move" fee, the mileage charges or anything else. When my trip was complete, he told me I'd be charged for 18 miles but was actually charged for 24. Not good.
Jessica MWhen I got to the location no one was there. I called and no pick up so I kept calling and calling finally he picked up. He then told me he would be there in 15 minutes roughly 33 mins later he showed up. When I dropped the truck off, he wasn't there again. Another Uhaul guy was waiting for him also. Just a poor experience overall.
Chris DTruck had a broken wiper blade and dirt/mud in the driver's cab area. Had to blow out the back of the truck with a leaf blower before using it.
Ed JVery small and no room to return equipment. I still have not received an electronic receipt/ email for the return. Absolutely poor customer service!
Shawn RWas not the location I chose and had to go like 40 miles out of my way to get my truck. The location was supposed to be open at 8:00 am but was still not open when I finally got my key from the lock box at 8:15. Very disappointed.
Stevi BWe had an issue with the truck not functioning in reverse, and Roadside assistance was no help. This review is mainly about this process - it took us hours, until we finally reached back out to the manager of this storefront, who came right over to help us.
Joe PGas was much lower than amount expected. To fill the tank cost over 100 and you're still trying to charge for extra miles. At the least it should be a split cost since we left over 3/4 of a tank left in the truck.
Taylor MNo comment at this point in time.
BABAWALESOLOMON OI waited an hour on hold because the app wouldn't allow me to check the vehicle back in. I won't go back to checking vehicles back in online after this experience.
Thomas Dthe parking lot was a little difficult to navigate with a trailer, especially as an inexperienced trailer puller. The staff there did offer to backup the trailer if I was uncomfortable doing it. The location was not well marked and slightly difficult to find.
NICHOLASJOSHUA SThey didn't ever put the dolley or furniture pads in the truck. Went back the next morning when they opened to try and get them and nobody was there. Then I tried calling them a minimum of 10 times throughout the day only to hear "this wireless customer is not available".
Annemarie AKeep it up
Tigest MNothing! It was very easy!
Dawn MThe equipment was well maintained, yet the cargo area had not been swept out, so I had to do so before loading. Also, U-haul 24/7 is anything but 24/7 since the location was closed when I arrived, and I could not retrieve my rental via the app. After a couple hours of attempting to reach an agent, I was able to receive my truck, then had to repeat much of the same information I already provided when renting the truck.
Albert DThe truck had a really bad enlightenment.
Cathans THad to go next door to the business. Then received a receipt by email stating I owed zero dollars. We went under the mileage allotted and had it back before it was due yet I still was charged the full amount. I have sent 2 emails questioning the charges and no one has gotten back to me. I believe I am owed a refund for the mileage charge.
RUBEN LSmall site between 2 buildings
Brian DI was pleased with everything top to bottom. One of the best independent UHaul locations that I have used. very accommodating, and I always am pleased when I can get what I need through them.
GEOFFREYDAVID MBoth the U-Haul representive that helped me schedule the use of the vehicle and the representive that was onsite at the time of pick-up, were just awesome! Very helpful and made my experience easy and great! A wonderful surprise and based on my experience, I would gladly use U-Haul again in the future. Merci.
Karl FNeed to leave directions for what to do with key after hours.
MEGAN Bthe lockbox my keys were assigned to was wide open when i went to pick up the truck was wide open. after waiting 4 hours for a representative to get into contact with anyone at this location, I was told I had to come back the next morning and get the keys I reserved for that night. it threw off our entire moving schedule and i missed work
J’ni BS.O.
Sequoia O