You can tell the customer all details of the rental when they reserve the truck. This location did not advise me of the â€œsafe moveâ€ fee, the mileage charges or anything else. When my trip was complete, he told me I'd be charged for 18 miles but was actually charged for 24. Not good.Jessica M.
Customer Reviews for SK Demolition LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Sterling, VA 20164
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 4h pm
- Sam : 8h am à 2h pm
- Dim : 8h am à 12h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
When I got to the location no one was there. I called and no pick up so I kept calling and calling finally he picked up. He then told me he would be there in 15 minutes roughly 33 mins later he showed up. When I dropped the truck off, he wasn't there again. Another Uhaul guy was waiting for him also. Just a poor experience overall.Chris D.
Truck had a broken wiper blade and dirt/mud in the driver's cab area. Had to blow out the back of the truck with a leaf blower before using it.Ed J.
Le client n'a pas laissé de commentaire.Sebastian M.
Le client n'a pas laissé de commentaire.Ronald H.
Very small and no room to return equipment. I still have not received an electronic receipt/ email for the return. Absolutely poor customer service!Shawn R.
Was not the location I chose and had to go like 40 miles out of my way to get my truck. The location was supposed to be open at 8:00 am but was still not open when I finally got my key from the lock box at 8:15. Very disappointed.Stevi B.
We had an issue with the truck not functioning in reverse, and Roadside assistance was no help. This review is mainly about this process - it took us hours, until we finally reached back out to the manager of this storefront, who came right over to help us.Joe P.
Le client n'a pas laissé de commentaire.saeed A.
Gas was much lower than amount expected. To fill the tank cost over 100 and you're still trying to charge for extra miles. At the least it should be a split cost since we left over 3/4 of a tank left in the truck.Taylor M.
Le client n'a pas laissé de commentaire.AMIN EMOHAMED F.
No comment at this point in time.BABAWALESOLOMON O.
I waited an hour on hold because the app wouldn't allow me to check the vehicle back in. I won't go back to checking vehicles back in online after this experience.Thomas D.
the parking lot was a little difficult to navigate with a trailer, especially as an inexperienced trailer puller. The staff there did offer to backup the trailer if I was uncomfortable doing it. The location was not well marked and slightly difficult to find.NICHOLASJOSHUA S G.
They didn't ever put the dolley or furniture pads in the truck. Went back the next morning when they opened to try and get them and nobody was there. Then I tried calling them a minimum of 10 times throughout the day only to hear â€œthis wireless customer is not availableâ€.Annemarie A.
Keep it upTigest M.
Le client n'a pas laissé de commentaire.TIMOTHY HUNTER S.
Nothing! It was very easy!Dawn M.
Le client n'a pas laissé de commentaire.Julie S.
Le client n'a pas laissé de commentaire.wantae S.
The equipment was well maintained, yet the cargo area had not been swept out, so I had to do so before loading. Also, U-haul 24/7 is anything but 24/7 since the location was closed when I arrived, and I could not retrieve my rental via the app. After a couple hours of attempting to reach an agent, I was able to receive my truck, then had to repeat much of the same information I already provided when renting the truck.Albert D.
Le client n'a pas laissé de commentaire.Mirian K.
Le client n'a pas laissé de commentaire.Iris G.
Le client n'a pas laissé de commentaire.TARA MINGTOY J.
The truck had a really bad enlightenment.Cathans T.
Le client n'a pas laissé de commentaire.Brian D.
Had to go next door to the business. Then received a receipt by email stating I owed zero dollars. We went under the mileage allotted and had it back before it was due yet I still was charged the full amount. I have sent 2 emails questioning the charges and no one has gotten back to me. I believe I am owed a refund for the mileage charge.RUBEN LEE T.
Small site between 2 buildingsBrian D.
I was pleased with everything top to bottom. One of the best independent UHaul locations that I have used. very accommodating, and I always am pleased when I can get what I need through them.GEOFFREYDAVID M.
Le client n'a pas laissé de commentaire.Phillip B.
Le client n'a pas laissé de commentaire.Mitch A.
Le client n'a pas laissé de commentaire.BRYANSCOTT F.
Le client n'a pas laissé de commentaire.Peter E.
Both the U-Haul representive that helped me schedule the use of the vehicle and the representive that was onsite at the time of pick-up, were just awesome! Very helpful and made my experience easy and great! A wonderful surprise and based on my experience, I would gladly use U-Haul again in the future. Merci.Karl F.
Le client n'a pas laissé de commentaire.Ali F.
Le client n'a pas laissé de commentaire.PETERN H.
Need to leave directions for what to do with key after hours.MEGAN B.
the lockbox my keys were assigned to was wide open when i went to pick up the truck was wide open. after waiting 4 hours for a representative to get into contact with anyone at this location, I was told I had to come back the next morning and get the keys I reserved for that night. it threw off our entire moving schedule and i missed workJâ€™ni B.
Le client n'a pas laissé de commentaire.Jonathan R.
Le client n'a pas laissé de commentaire.Cesar M.