Very pleased and much cheaper than I expected.
robert sowell
Customer Reviews for SMC Sales & Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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we happen to hit it off with hot rod talk, a real nice guy very helpful.
Michael CaseSMC Sales were closed but they had easy access to drop of and very clean and safe area. BUT this location was not coming in on the web site drop off CAUSING me to call into the 1-800 number "When I had to drop unit on Saturday the "help line or dispatch line" the people were rude and unprofessional" I have used U-Haul for over 30 years and this by far was the worst call in associates that i ever delt with - Saturday the 27th
George OdomEverything was great
Ron EckerleI don’t think there is any way to improve the service at this location!
Robert Quinnvery accommodating. very friendly place all around
Mike BrackinNone needed
TODD WRIGHTTHESE FOLKS ARE GREAT. WITH PEOPLE LIKE THIS, CORPORATE SUITS CAN HAVE IT EASY. RECOGNIZE; THESE PEOPLE ARE MAKING YOU MONEY. BY THE WAY, THE TRUCK RAN GREAT.
mitch bryantVery friendly and easy to work with
Michael Keel100 % recommend. Very friendly and most helpful with my physical limitations.
DONNA GRAGGGreat customer services!!! I will come back to rent for sure
barbara medinaShawn provides outstanding customer service.
John LupoVery nice and helpful people at the pick up location in Hemphill Tx
JOHN DORRISThe service was amazing overall. Every person I dealt with was professional and courteous.
Yvonne BankerNothing everything was excellent
joann morenoMake the trailers with a taller roof .at least 6’
Dwain PeveyThis the best Uhaul dealership I have even used. They go out of their way to help you. Very clean trailers.
juanita robinsonGreat service
David PowersI had a WONDERFUL experience! I truly couldn't have asked for anything more. The service was excellent and uncommon these days. Thanks for everything! Would highly recommend and will rent again from this location.
janet rawlsGreat staff
Klaus GehrNo improvements needed
Bailey BarnesGreat guy, easy to deal with and very helpful!
Klaus GehrGreat location, excellent customer service.
Karan OlsonGreat people, great service and product
Charles RadfordShe above and beyond to help me and my family
sharon wontsVery displeased,! Reserved two weeks prior. Told day before no truck! WE had to drive one and half hours to and back to pick up truck! This cost because movers came at 10a. I had to pay twice the amount I planned since they stayed. We were driving 4 hours to destination hoping to get there before dark. We didn't leave until after dark. Getting to destination after 1:30a. I am very upset, Especially since I reserved another truck following Saturday. Guess what, did not have truck we needed. Do you have personnel to transport needed trucks to the U-Haul where needed. It would have been nice.
stephen polinskiright on highway, easy to drop off, done quickly
LaVita VincentI had to drive 35 miles to drop off the vehicle rather then one a mile from my final destination.
James BarnettGreat Service! Thank you!!
Mark HillMelinda was friendly, funny and professional. Highly recommend using this location.
Steven BurchUhaul was so wrong to assign that location... it was most unconvient.. I had to drive back to Texas while my destination was Louisiana.
gynn AllbrightThe man was very helpful answered all my questions
ROBERT THOMAS STANLEYTrès sympathiques et professionnels. Easy process for picking up and return. Highly recommend this location.
Dianna MooreEven more polite and professional.
Patrick ErleGreat customer experience here.
Chris SeayBigger parking lot
Janice GreshamVery friendly. Directed me to parking spot easily and disconnected trailer.
GLENN BERRYHILLGas prices are high. Returned truck early and with extra gas. Would have great to have been a small discount to accommodate that. Service managers in both locations were great!
LISA JANEL BROWNIt’s a parking lot on the side of the road.
MICHAEL WALLACESean and Melinda were outstanding, efficient, knowledgeable, and friendly. Don't know how you can improve on that.
Glen ProvostNothing that gentleman was very polite and courteous and respectful. Helped me with everything and answered all my questions because I was new at renting a uhaul
amber gibsonI have come here for shipping, this is the first time i return a rental. The people here are always courteous and helpful.
LAURA MONTEROOrdered a 20 foot truck. It had not been returned yet. Settled for a 15 foot. Luckily I was able to make it work as I was in a timeline. Not the businesses fault. Also the return address is not correct.
Jeffrey MaddoxIt was after hours when I returned my truck rental. I had no interaction with anyone there.
valarie santosThis center was great! But our reservation at 8am for pick-up in Lufkin was not there….this caused us over 40 miles (80 round-trip) out of our way and caused more expense in delaying people to help us. U-Haul online needs to NOT schedule a pick-up if it's not truly a reservation.
Clyde Loll