This dealer is representing U-haul as a good ambassador. Just keep up the good work
Ikenna N
Customer Reviews for SYP Management LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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James TThank you for your services. I am very satisfied
yeni sNeed to speak English so i can understand NEVER got A receipt for dropping off the trailer, he said i will email you. STILL waiting
Jay DN/a
Alfonzo CI really liked the vehicle because it was clean and new, and the staff handled their work very quickly and were very friendly, so I was very satisfied.
Young Kbon
edward wAlthough I received a friendly welcome and help to disconnect and place my trailer rental, I was uneasy that I received no return documentation and, instead, was told I would receive that by email. BTW: trailer was due to be returned by 09:17 AM and I entered the return office at 09:07 AM. 6 moving blankets neatly folded in the trailer and no worse for the trip from Arkansas to Georgia. It is now 8:40 PM and I can only assume that I will not receive the return documentation. There were 2 return locations I would have preferred on Buford Drive, but was not given that option. No, not happy with end-of-trip return.
David TThe van had the tire pressure light on, had dog hair all on the seats, and damage to the bumpers. The guy in the office barely spoke English and his printer wasnt working so i received no paperwork either before I left and when I brought it back. Worst experience ever! Probably won't ever rent from Uhaul again!
Brandi TIt was excellent
Maurice DHad a open trailer on reserve for today from 11:30am to 3pm. While doing the walk around inspection of the trailer, we noticed that it has a flat tire. The sales person told us to go put air in the tire. 1st of all, that trailer should have been inspected by him when the reservation came through the otherday, or at the very least this morning before we arrived at 11:30am. 2nd, for him to suggest that my friend hook up that trailer to his truck was crazy. Why are we going to jeopardize driving off that lot with a flat tire on a trailer, getting in an accident and possibly damaging the trailer. To top it off we tried to look past that and asked if we could rent a 10 foot truck for a few hours. We were declined and told that we could rent a 20 foot truck. We asked if we could rent the truck for the same price as we were being charged for the trailer. Again we were firmly declined and had no choice but to rent the 20 foot truck after calling around to other locations in the Suwanee, Lawrenceville area. We used the truck for 2 hours, gladly returned it and will never do business with this location again.
Alesia DWhen we arrived, the internet was down and they could not give us a receipt upon return of the vehicle. They tried to charge us for insurance even though we had not requested it. Extremely unprofessional.
Steven BGreat customer service, would definitely recommend to anyone. Overall great experience!
Sarina CBe able to give clients paperwork
larry rNeed more training.
Poong CThe truck leaks in the right side of the box.
RECARDO MThe manager at this location was very courteous and generous. He really helped take the stress off of our move! Merci.
Solomon LI have never seen great service like the owner long years. He offered excellent customer service. This is the second time I am using this location.
Rachell KExcellent service à la clientèle
Ruben GThe person running the office, barely spoke English was not able to print out any documentation, and would not help with trailer removal from my vehicle
Jordan GAucun
Chris CVery nice man
Mary FIt was a great experience using this location of UHaul. I would recommend!!
Kellie KThey asked my black friend if he cooked fried chicken and played basketball. They lost our reservation and told me they didn't have a 15 ft available and tried to force me to get a bigger one. After arguing with him he all of a sudden found a 15 ft we could use. He said the check engine light was on but don't worry about it. It felt like the transmission was going to go at any minute. He did not provide a dolly that I paid for. This experience was horrible
Lori GThe Location and Mr. Choi is very Good. Unfortunately, the trucks he has are horrible. these were old like and could not even speed to 50. I had a hard time. the cigarette lighter was not even working so could not charge my Phone. I rent almost once a month and I even asked him that do not give me old trucks as I drive back and forth almost 250 miles. Not Happy at all. I am going to look into Penske and Enterprise for my June booking
Salim SWe picked up the truck dirty and made mention of it when picking up. We returned it cleaner than we got it and yet when we dropped it off and I indicated it needed to be cleaned before the next family, I was charged a cleaning fee. This is a U-haul issue not an issue with this location. With this location, communication was very low and but we were able to pickup and drop off fairly quickly, but had to figure some stuff out on our own.
Charlotte HThe truck I rented needs to be checked out... doesn't have to much power...had a very hard time towing... other everything else was good
Lazero PIt was an easy process from the beginning to end. I would definitely use them again.
Kimberly HGreat everything ready pick up before. Don't no deposit money back how long back to me.
Donald SWe were very pleased with the number of options and with the customer service! Conveniently located. Thank you for excellent service!
Sonya RI breezed through check-in as well as check-out at this location and was greeted with respect from the beginning through the very end. I would recommend this place and will definitely be back again to get my rentals from this location. Merci!
Adis MI want to thank you, without your services I would not have achieved it
Manuel CWe back in to a space the persent was raking leaves did not stop to tell us anything Then he wants us to move the trailer three times.
norman s