Drop off was very confusing. No signage as to where the truck should be dropped and it was hard to figure out where the front of the building was.
Mark F.
Customer Reviews for Safe Haven Self Storage of Middletown
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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It was not easy to access the site. It keep logging me out. The chat agent was rude, that's if this was actually a real person. I would never rent another van from a drop box service. I would prefer to use a location that has customer service.
Yahaira R.The location was great and the woman at the desk was amazing. My only issue was at the end of all this, I was double billed and found myself calling unsullied to resolve it. $119 was my invoice and then I was charged an additional $64.
Marina D.Truck smelled like cigarettes
Dennis J.Great customer service at this branch
Dennis J.They were extremely courteous and professional! It was my first experience which was very good and I ll always use u haul
SHOAIB N.Customer service calls were excellent and very helpful, all 3 calls answered in 5 minutes and every person knowledgeable and helpful. They made the experience unstressful and smooth.
Steven B.No comment needed.
Ion I.I made a reservation, I went there in the morning, and there was no truck. I was sent to another location 30 miles away, and I have to wait till 9 am when they open. The mobile check in failed and my whole day was messed up.
Yankuba J.The ability to get the key from the after hours box was extremely difficult and the location had no one working there with a simple piece of paper taped to the window saying they were closed for several days. No help even though during normal office hours. Truck was not set up with wheeler and shipping pads I had prepaid for. I needed to drive to a different Uhaul location to obtain a wheeler and shipping pads.
Neil M.Was not cleaned garbage all over & than want to overcharge me 3 weeks after 🤦â€â™€ï¸👎👎👎
Elizabeth J.S.O.
Taylor D.The truck we rented was shifting into low gear every time we stopped….. it didn't seem safe.
David R.The only challenge was finding the location. The location was a third party and the singage off the main road was not easy to find. Otherwise, this was a very positive experience.
KURTISMICHAEL K.Everything was fine.
Gilbert S.It was very nice
Antonio R.