Évaluations des clients Safe Place Mini Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Safe Place Mini Storage

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

John O.
Évaluation :

The people at the pick up location were great. The fact you idiots sent me 2 hours one way to pick this up was just terrible. Was a 5 hour round trip to pick this up. Very unhappy.

JEANETTELYNNE M.
Évaluation :

Le client n'a pas laissé de commentaire.

William H.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN L.
Évaluation :

I rented a 20' truck and auto transport, when I asked if it was hooked up, the young lady who checked out the equipment told me that they weren't permitted to do that because they were a neighborhood location and not one managed by U-Haul. Thankfully, I had my daughter there to assist me since I am somewhat disabled (must use a cane to walk). Therefore I would not recommend pick up of equipment from a neighborhood location, drop off is a different story. I will say that the young lady that checked out the equipment was very friendly.

DAVID V.
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin C.
Évaluation :

Nothing. Very helpful friendly woman.

Deborah P.
Évaluation :

Le client n'a pas laissé de commentaire.

SHIRLEY S.
Évaluation :

Le client n'a pas laissé de commentaire.

James B.
Évaluation :

Le client n'a pas laissé de commentaire.

Dan K.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey L.
Évaluation :

Le client n'a pas laissé de commentaire.

Craig S.
Évaluation :

Le client n'a pas laissé de commentaire.

Sue B.
Évaluation :

Aspen had me registered and out the door in 10 minutes. He is a SUPER Customer Service person and shows that this is one of the best rental centers in our area.

GAIL B.
Évaluation :

Only that trucks would be avaiable at location where you placed contract. Excellent ser vice gardless.

KEITH F.
Évaluation :

They were amazingly nice people!

Ellen B.
Évaluation :

Nothing that I can think of.

Rodney M.
Évaluation :

A lot of open space and parking. I did an after hours drop off but the uhaul app walked me through everything and made it a breeze. Had a uhaul truck not been present at the drop off location; it would have been as easily identifiable. Perhaps some type of signage would make it more visible. Still clean location and easy process.

Michael P.
Évaluation :

Le client n'a pas laissé de commentaire.

Scott B.
Évaluation :

All the staff was friendly and helpful.

Craig S.
Évaluation :

This location has the nicest people I have ever had the pleasure of working with.

Dagmar T.
Évaluation :

Although, everything was clean and well maintained the truck cabin need some detailing. Besides this issue Overall rating 5 stars.

Jeremy D.
Évaluation :

My truck battery died the following morning. Fix that.

Urania H.
Évaluation :

Le client n'a pas laissé de commentaire.

Hoyt M.
Évaluation :

Great staff. Very helpful and knowledgeable.

Dave T.
Évaluation :

Staff at this facility was excellent. They tried to resolve a problem with the moving help people and did all they could. Ultimately, it was not resolved, and I will likely not use U-Haul again due to their failure to stand behind their endorsed movers. However, you asked about this location, and it was terrific with terrific staff.

Kevin T.
Évaluation :

Great - friendly service.

Roger B.
Évaluation :

The staff at Safe Place Mini Storage in Fredericksburg VA greatly assisted us during our Uhaul rental. They worked with us as we recently moved from our home. I strongly recommend renting Uhaul vehicles and equipment from Safe Place Mini Storage.

Michael M.
Évaluation :

I was disappointed that I had to go further than I planned for pickup since the original pickup location didn't have my equipment but they did notify me of the change.

Matthew M.
Évaluation :

Very nice and professional staff.

Matthew H.
Évaluation :

It took way too long to verify the information I submitted on line when I should up at the office. I ended up having to provide all the same info again. Why ask me for all this info when I made the reservation on line only to go over it again when I walked in to pick up the truck. It was redundant.

Elliott M.
Évaluation :

Le client n'a pas laissé de commentaire.

charles S.
Évaluation :

Lisa and her co-worker were friendly and knowledgeable every time we needed help with our move....they made the experience almost fun....I would highly recommend them and have already.

ROBERT B.
Évaluation :

as always great service from this location.

RALPH S.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT B.
Évaluation :

Le client n'a pas laissé de commentaire.

Les M.
Évaluation :

Le client n'a pas laissé de commentaire.

lee W.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel R.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel R.
Évaluation :

Le client n'a pas laissé de commentaire.

William R.
Évaluation :

Le client n'a pas laissé de commentaire.

Anthony L.
Évaluation :

Le client n'a pas laissé de commentaire.

Michelle O.
Évaluation :

Lisa was wonderful very professional

danny E.
Évaluation :

Le client n'a pas laissé de commentaire.

Brian Z.
Évaluation :

Le client n'a pas laissé de commentaire.

Antonio C.
Évaluation :

Great warm and friendly staff.

john M.
Évaluation :

Phenomenal customer service. I will definitely come back.

Grace W.
Évaluation :

Le client n'a pas laissé de commentaire.

Rober B.
Évaluation :

My comments have to do with my reservation and NOT the pick up or drop off location, I RESERVED and truck for Monday at 1 pm at a location in Locust Grove VA,. I got a text from UHAUL telling me that my 4 PM pick up was comfirmed. I called the location in Locust Grove, to let them know the reservation was for 1 PM NOT 4 pm , I was then TOLD that they did NOT have a truck for me at all on Monday- isnt that the reason that you make a reservation? I was then directed to the location above ( which was out of my way to a degree) to pick up a truck. When I called UHAUL direct, the person helping me was nice UNTIL i started to complain, then all of a sudden she could not talk to me anymore because she had customers waiting, What the heck am I??? If it were not for the very nice and professional people at the pick up and drop off location, I would NEVER use UHAUL again---I honestly doubt that telling you this will do any good, for me or the next "customer" of UHAUL...

Christopher C.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy P.
Évaluation :

Extremely friendly staff. Customer focused and welcoming. Would highly recommend.

dianthia E.
Évaluation :

Uhaul check-in process was horrible.

Michael A.
Évaluation :

Customer service was amazing!!!!!

KEVIN P.
Évaluation :

The lady called me and asked me to come back to unhook the transport from the truck. I was appalled. NO CUSTOMER SERVICE SKILLS WHATSOEVER!

Samantha R.
Évaluation :

The location itself and the manager, Lisa, were great! She was very nice and worked with me well. I give her and this location the highest recommendation. However, my overall experience with reserving U-Haul (online and via phone) was not a positive one and I will be following up with U-Haul corporate about it.

Jean F.
Évaluation :

The location that i was redirected to was GREAT. However, it was a 30 mile round trip. In the wrong direction. I made a reservation at the Plank Road location. I got a call from an employee at said location as i was on my way. She stated that the dolly I reserved was "out with family" and that i had to go to another location.When i got a return call, via customer service, the manager from the Plank road location was not helpful. He stated that because the site said "limited availability" that they were not required to honor the reservation. I was also denied a reduction in rental for the HOUR of inconvenience. They literally called me at the time of my reservation to tell me that my equipment wasn't there.

Ryan S.
Évaluation :

They were SUPER friendly and very helpful. Great way to start a stressful day!

Shaun H.
Évaluation :

Le client n'a pas laissé de commentaire.

Scott G.
Évaluation :

Le client n'a pas laissé de commentaire.

Teena H.
Évaluation :

Le client n'a pas laissé de commentaire.

peter B.
Évaluation :

Le client n'a pas laissé de commentaire.

Évaluation :

Le client n'a pas laissé de commentaire.

Robert P.
Évaluation :

Lisa is very efficient, professional, and a pleasure to do business with.

Christine M.
Évaluation :

Le client n'a pas laissé de commentaire.

Laura R.
Évaluation :

Le client n'a pas laissé de commentaire.

Callie T.
Évaluation :

Le client n'a pas laissé de commentaire.

Herrick R.
Évaluation :

Le client n'a pas laissé de commentaire.

Peter and Debra S.
Évaluation :

both representatives were very helpful, pleasant, and friendly - thanks you

Lois A.
Évaluation :

Excellent vehicle, excellent service.

Vera T.
Évaluation :

I have had the worst service ever. First I had to use my phone to take a picture of my recept because the printer did not have ink. And another location called stating I was late turning in the truck which was wrong. It was awful.

Denise K.
Évaluation :

Very nice and helpful!!!

Non reviews have been submitted for this location.

Retour
Haut de la page