Le client n'a pas laissé de commentaire.
John M
Customer Reviews for Safe Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Overall great service from the locati9n itself, will definitely recommend this location. The app could use some work as it did not allow me to check out/in on my own.
Reymundo PCharged 4 times for one rental. Local office won't assist. Told me to take it up with my bank to fix the issue that was caused by uhaul.
Colleen SVery convenient location. The man that helped me with my uhual was very kind and went over the everything with you. Overall great experience and made my move simple. The parking when returning the truck wasn't easy as it is a very small complex. Maybe some improvement the parking with these big trucks.
Ashley SI have no complaints at all. The gentleman was quick easy, very professional. I would go back.
Alva WI called to inform the location that I was going to take a little longer, the lady that answered the phone from Sure Ship was rude. She said, "I need that truck back before 6." I informed her that I will not be making back because I did not get the pads that I requested when I made the reservation two days prior of picking up the rental. She told me that they don't have pads and I kindly asked her to get with uhaul to update what she can/can't rent. It was inconvenience for me to go pick up the rental and drive to another location to get the pads. After the fact thatvwe get charged for milage Horrible experience with this location. Never again will I rent from Sure Ship!
Jesse SWe really appreciate your business location and your help to complete a quick transaction.
Larry PIt was a great experience, the staff was friendly.
Mark SThe gentleman behind the counter was very nice and friendly. Going forward I will use that location.
Deborah WEnsure that your rental are clean before, so that when the next customer receives it they don't have to clean behind the rental before them. If we return a rental vehicle back with more gasoline in it then the amount that was issued to us, how about given us a credit for the gas.
Charles OClean up broken glass before you rent the vehicle out. Also, I was given the wrong truck. I had 2 reservations and needed the reservation set for that day not the future dated reservation. Plus, I was forced to pay for the insurance which I did not agree to. And on top of that, why am I having to deal with expensive holds on my card. Very very very poor experience!!!
Isaac FEverything was good thank you
Bernie dThe man was rude over the person and in person never mentioned about the gas on mileage.. He acted like his shit didn’t stink would never go there again and believe me I’m calling the company … and he said it’s would only be 19,99 plus $1,09 mile which for one we used the vehicle for less than six hours and we didn’t go far at all and charged $101 … he even told my husband I will give you a discount if your wife is nice I said no sir don’t get me started because you have been rude over the phone and in person and my parents and I have brought you a lot of business so don’t start saying anything because I answered with an attitude just the way you been and didn’t like his own taste of medicine… after that his attitude changed.. but I still wouldn’t recommend this place
joe tThe A/C did not function properly when DRIVING, it is 105 degrees here in Texas and completely dangerous not to have a properly functioning A/C in the truck! I told this to the U-Haul representative when I returned the truck, I was pouring with sweat all over my body, I told him to have the manage call me, he just said "your all set". I was not offered a discount, it seemed like it was not important to him, he should have taken the truck out of service, refunded me the $65 dollars, and have the truck serviced by professionals so this does not happen to anyone else!
Heath SBad customer service
Xiomara GGive coupons to low income families that would help everyone more and it takes a lot of money to move.
Janet HOver charged for gas. Put gas on the way back to drop off and the line was at the same place as it was when I picked it up yet I was still charged for 2 gallons
mario cVery nice guy at the counter - very helpful.. very convenient location. Will use again.
Charles CThe location was closed when I dropped off. The only thing I would recommend would be the key drop off. My key fell to the floor and I had to call the location for them to know I dropped it off.
Isabel TI filled the gas tank to a little over what was noted on my receipt and pumped less than 1/4 mile away, and was charged for gas. Unacceptable. I also over estimated my mileage on the reservation and the agent at the counter changed it only to go in and charge me for the overage. UHAUL business practices are set up to over charge customers. Will never use again or recommend.
Christina BARTHUR IS A GREAT PERSON. EXPLAINED TO ME ALL . BE SURE TO HAVE HIM ON YOUR RECOMENDATIOS POSTS
VERONICA Lpersonnel were very rude ...called into Uhaul and received no call bak as of yet this has been now over a week
Myrna BMake sure the vehicle is road worthy, AC did nit work and we were in a time constrained effort to get started. Tire pressure monitoring system requires calibration it appears.
Tony FBad customer service
Rafael rAfter hours key return location was difficult to find amongst the signage. Would recommend it show a picture of the location in the app if possible, or have a U-Haul orange design to it to stand out
Dominique MMake the online check in process smother. It would not let me scan my id
David PThe original location I had my rental agreement for 24/7 pickup did not have the truck setup appropriately for me to pickup. I contacted the 1-800 number and the U-Haul representative was able to get me this location. The truck was setup and ready to go. Only problem I had was working the pad lock on the back. I took several attempts before I could open it.
ROLANDO DWhile the owner of the location that I picked up my U-Haul from was amazing, I had nothing but problems with the U-Haul reservation itself. Corporate U-Haul did a horrible job with communicating with me, and I will likely never rent from them again because of this experience.
Aliecia TVehicle was not out of wiper fluid when picked up.
able zThe gas gage was below the full line but you guys said it was full and expected me to return it as such. I returned it completely full.
Kenneth HThe gentlemen was very helpful...
Brandi PTruck was dropped off as we were there to pick up. Owner went out of his way to clean vehicle and take care of us. He stayed after his store closed.
David FYour people go above and beyond with customer service. Thank You very much!!!~
MELISSA FGreat service
jesse aI got overcharged. Someone needs to take the time out to explain the charges.
Tyler Yexcellent job from this local business's staff !!
MAYRA GThe owner at Safe Ship was very friendly, helpful, and customer oriented.
Eric SCheck your trucks before renting them out. Pretty sure the owner knew the truck had a transmission problem as it was already leaking when I took it. The rental left me stranded and I had to wait 3 hours in the middle of the road until a tow truck arrived from U-Haul.
faith fVery polite and friendly customer service.
Joseph DIf you order a dolly please put it in the vehicle we are paying for to move. That's my only complaint. Be pro active. I had to go back just to realize there was no dolly
ADRIAN LArt has always been very helpful
Justin RVery friendly and explained everything well
Rick RThe construction makes using the site unsafe. Due to construction the main door was closed and things inside were compressed together. The store opened late and while I waited at least one other customer arrived, the doors were locked so they left. Once construction is completed I would recommend them.
Mark FYou have a very personable young man working at the location who made the experience even better.
Edward GExcellent customer service! Very good equipment (van)!
Leticia CArt told me I would get a link to get my truck at 7 a.m. Not true. I had to call the company to find out I had to go on website to get truck before store opens. Windshield was covered with bugs. Barely could see. Had to go clean it right away. Both dollies I paid for were not in the truck. Still waiting for my refund to be given to me. Please check out the truck before giving to someone who is traveling hundreds of miles. A/C would shut off for periods of time. It was 102 degrees the day of driving and the alignment was off.
Jeremy FDolly not provided but paid for. Vehicle maintained but I wouldn't say well.
Ryan KI didn't like the fact that the mobile app didn't work, so I went inside and paid and picked up my dolly that I had to carry and out in truck.. it was very heavy. Also they overcharged me but the manager called and fixed the issue.
Javier CWas charged for $15 cleaning fee, truck was clean
Fadi ZCab of the truck was dirty… food crumbs everywhere. I had no food or drink in the truck but yet I was charged a $7 cleaning fee. The mobile check in and return is terrible and timely. I would not recommend going that route no matter which location you choose.
Misty JGreat customer service! Thank you
Darlenn WIt's absurd that this is a return location. There is no room for multiple uhauls. Its a shopping strip and a drive thru restaurant. There is no where to safely park a ginormous uhaul. It's ridiculous.
Jessica FUpdating vehicles, because the one that I drove, drove a little bit rough.
Leticia DThe truck was filthy on the outside. I had to scrub the inside and outside glass just so I could see out of it.
Christian MTruck wasn’t ready and refund hasn’t been applied
Lee MNo drop box. Can never get through to the shop. Tried to drop off vehicle and store was closed. Customers were waiting with no answers.
Quinton LI was extremely disappointed that uhaul has created a system so you can pick up a truck outside if their business hours that do any work. We had a two hour delay in our start because the website application would allow to to complete our pick up. And even the store employee was like "yea it never works" he did apologize for our delay. But honestly it put a damper on the while day.
Jacob G