Évaluations des clients Safe Ship
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Safe Ship
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Denise R. le
Counter person at this location was excellent,friendly and efficient
Ronald L. le
When they say they are open till 5:30 PM, they need to answer their phone at 5:15pm for someone stuck in traffic and trying to return their trailer!!!
Lee R. le
Not one thing!
erlinda h. le
I signed a contract that states $19.95/day...but was told to return the truck at 3PM because somebody needs it at that time..I picked it up around 9:15 AM...we felt so rushed just because there's a limited supply of trucks at this location?!!!I feel I should not be charged for a day(24 hrs.)!!!!!Thank you
Christine R. le
I would only recommend this location if you plan to pick up the truck during business regular business days/hours. Trying to pick up the truck using the 24/7 service was impossible. I spent way too long on hold only to be told there was nothing they (customer service) could do. If it weren't for the man coming in early, I would have had to wait another hour before getting the truck. It was an absolute nightmare and completely aggravating. Come to find out that they are already aware cell and satellite service is spotty there at best. Never again.
lee r. le
Allow customer to return out of town rentals to closet uhaul dealer
Gary J. le
The person running this place is not friendly at all.
kenny s. le
The individual working in this location was so disengaging/unprofessional and lacking customer service skills. I called two days before my scheduled pick up and you would have thought I was totally disturbing him. When I hung-up I just attributed to him being busy in the store. Two days later when I went to pick up the trailer again I was meet by an extremely non engaging individual. Totally made me feel like I was an inconvenience to him. Finally, his instructions for how to attach the trailer where just so poor. I owned a 32' travel trailer so I know how to attach a hitch. The gentleman at this store was just so disinterested in showing me how to attach this different hitch from what I was use to.. I left the pick up site and proceeded home. I had to unattach the trailer and never was I told that a jack would be needed to lift the trailer off the hitch (perhaps this is common sense and I should have know). Also getting the hitch back on (mine was screw on) took an extraordinary amount of time. I even had to pull over to the shoulder on I-95 and try to tighten the hitch. Fortunately, a All-State tow truck driver showed up and assisted me in getting the hitch tighten. Again, maybe the sales person oif asked would say he did tell me how to attach the hitch, but it was so brief and unprofessional I didn't want to deal with him. I would challenge U-Haul to have this person to a mock explantation of how he istricts people to attach and unattache the hitches.