Customer Reviews for Safe Spot Trenton LLC
(Concessionnaire U-Haul dans le voisinage)

66 évaluations

3335 West Rd   Trenton, MI 48183

(734) 676-4479

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 5h pm
  • Sam - dim : 10h am à 2h pm
Heures d'ouverture spéciales
  • 6/26/2021: Fermé
  • 7/4/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(734) 676-4479

3335 West Rd
Trenton, MI 48183

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 5h pm
  • Sam - dim : 10h am à 2h pm
Heures d'ouverture spéciales
  • 6/26/2021: Fermé
  • 7/4/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Beau W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE ANN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE ALAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA ANN I. 
Évaluation :
5

I found the two U-Haul associated that I dealt with to very professional and helpful. My assigned Vehicle was clean and very easy to drive. I found the rates to be fair. If I need a vehicle in the future, I would contact this location.

JAMES MARION G. 
Évaluation :
5

The lady at the front desk (Sunday may 9th at about 1:30pm ) was amazing she did a amazing job and was very quick wi helping me be on my way

Jamie T. 
Évaluation :
5

The registration/check in process was extraordinarily complicated, and led to my father and I sitting in the parking lot for half an hour before we were able to get through the system, pick up the keys, and leave. I was supposed to be driving away in a truck at 8am, instead I drove away in a truck at 8:30 - that's half an hour I paid for that I wasn't doing anything other than sitting in your parking lot. Perhaps sending the registration process the night before to allow early customers to actually figure it out would be beneficial.

Gerald C. 
Évaluation :
5

Process was smooth and simple.

Mark B. 
Évaluation :
5

Very professional and i will not be going anywhere else

RONALD CRIT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY ALAN S. 
Évaluation :
5

Nothing. Everything went well.

WILLIAMHENRY H. 
Évaluation :
5

when i returned truck early, was told i would get a full refund for the 24hrs not used, found out from Uhaul this was not true, got a 19 refund for that day. No problem with that, still would have rented truck for two days. Will use Uhaul again in the future.

JEFFREY DONALD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK EDWARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ESTELLE STACEY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY MARIE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angeline D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominique L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAREN ANNETTE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA DENISE H. 
Évaluation :
5

Very nice staff and made it easy for drop off plus good prices.

YASMINE MILBY W. 
Évaluation :
3

Just don't have delays of trucks when people pre-order a truck for any given day they want to move. We made sure of the day and time before the actual day, we did this all online and we even secured the order/service on an account with a certain debit account. When we came in to be checked and get a key we had to create an account with the lady and give her a new card because we didn't have the one we listed online. It was a confusing process, but in the end we moved, we're satisfied we could fit all of our stuff and all went well.

CIPRIANALEXANDRU R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN ALLEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAYA ASHANTI-CHR M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRENT R. 
Évaluation :
5

I was all around satisfied. The service and product was great. I would definitely recommend

DAVID MICHAEL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas C. 
Évaluation :
4

Work on your app!!! Not user friendly at all. Signage in front of the store with instructions for after hours drop off does not match key drop instructions in the rear of the building. It's a little late to do everything to go through the app after you have dropped the keys into the box.

Scott C. 
Évaluation :
4

Deduct off bill when truck is turned in back early

MELANIE DAWN C. 
Évaluation :
5

It wa a bran new truck so it was very clean but the customer service was beyond helpful and friendly, I will definitely recommend this place and use the. Again!

JULIE ANN D. 
Évaluation :
3

The truck was old and warn out. It leaked oil all and filled the cabin with exhaust fumes. Next time I'm gonna try another firm. I reserved a truck and uHaul called me a few days later and gave me big old junky worn out one instead of what I reserved. It was under 1/2 tank of gas and I had to navigate this big ole long truck into a gasoline station before I could get underway. I had already taken the day off of work and was between a rock and a hard place. The truck I wanted ironically sat in the parking lot the whole time. It was a nice new clean one that just sat there. It must me a 'shell game' they keep a nice clean truck for advertising and give you an old junky one. The old junky truck was full of 'x' stickers and you couldn't find one square inch that wasn't damaged. It should be taken out of service and sent to the salvage yard. Truly disappointed with uHaul.

Louis P. 
Évaluation :
5

The truck was very old the breaks squealed and the left tire wobbled. I literally felt as though my life was in danger that truck should not be allowed to be on the road!! We almost had to call for a tow once we got off the freeway. However, the storage facility was only 2 miles further. My wife had to ride behind me with her flashers on.

ISAACNATHANIEL J. 
Évaluation :
5

My only concern is that I was charged 3 times for the cost of my rental on my credit card. I will be calling in the morning as it's a Sunday night, but that has been the only negative. Using the U-Haul van was perfect for our situation.

Christine B. 
Évaluation :
5

Was concerned about condition of the rental as I always maintain my vehicles, front end parts, brakes, tires etc.. Could care less about the age nor mileage, only maintnence. This van was new and I Loved it. Very nice to drive this van. Very easy rental and return. Did I mention this van was safe and maintanined well? Thanks Guys : )

courtney C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen M. 
Évaluation :
5

Everything was good

MICHAEL DENNIS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIO D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE ANTHONY V. 
Évaluation :
5

Very friendly nice trucks no hassle renting made a stressful day less stressful

jason W. 
Évaluation :
5

The experience overall went well. The person at the front was very friendly and did a good job proving direction. On that note. I do understand why I was charged for the dolly. When I returned the dolly the zip tie broke and therefore I was charged. We did not use the dolly in the truck as we had our own. I would appreciate it if we were not charged for the dolly as we did not use the dolly while moving. Thank you,

William T. 
Évaluation :
5

Customer service was top notch!!!

DOUGLAS JOSEPH K. 
Évaluation :
5

it was all good

joseph P. 
Évaluation :
3

The truck was fine, and the lady I worked with was very helpful. What was not helpful was the U Haul website having so many problems when I had rented the truck. It was impossible to complete the process properly that way. Average score all things considered, but the website was absolutely terrible. Needs to be better.

Richard M. 
Évaluation :
5

There was debris on the cargo compartment which I was okay with cleaning up however, there was a gas spill in the back of the cargo compartment which o had to wash out

Alen S. 
Évaluation :
5

Nothing needs improving. The young lady that works there was very polite and informative. Not to mention, it smelled so good in there. The cargo van that i rented was awesome and clean. Everything was perfect and I will definitely recommend this location to others.

Chenell B. 
Évaluation :
5

We had no problems, and the service was perfect!

Rudolph K. 
Évaluation :
5

Ashley, was very courteous and knowledgeable. She made our transitioning move run very smoothly. And even when we were running late, she made a call to see if everything was ok on our end! That was very thoughtful. We will recommend your facility without hesitation. And we are renting two storage areas as well, very clean and monitored 24/7.

Dale K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Overall, great! Nick was great to deal with. Just keep it up.

Paul Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amee V. 
Évaluation :
5

Customer service was excellent

Kathy K. 
Évaluation :
5

I am a Realtor in the area. I will recommend them, they went above and beyond everything was clean and neat and professional Please send me any discount coupons if and when you have them for rentals etc... Very friendly staff , very accomodating My new go to...…..

Linda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quiana B. 
Évaluation :
5

Both reps check out and check in were polite and very professional. I have rented several U-Haul trucks recently and have noticed that tires are always well kept. This one was in good condition overall. A little fuel hungry, felt like a lower gear ratio for towing. Also wiper blades were ready for replacement, not unsafe, just a little crisp.

Sean K. 
Évaluation :
5

Great place ...

Karen H. 
Évaluation :
2

When I arrived to do my truck share pick up, I was 10 minutes early. The online location for the truck was wrong, so I had to go on a little bit of a scavenger hunt to find it. That wasn't that big of a deal, but it was a little annoying in 30 degree weather. By the time I found the truck and started the online authorization process, it was the time my rental was due to start. I then had to wait in the parking lot for OVER AN HOUR while the website was “awaiting approval” (I was also sitting on hold for over an hour with U-Haul truck share customer service... never got to speak to a person). After someone finally jumped onto the on-site chat to approve my rental, I was supposed to take pictures of the truck, but the website kept giving me errors. When the location opened at 10, I went to talk to the girl working there about what had happened. She was very nice initially, but then once she got on the phone with someone she knew, she basically shooed me out the door.

Raeann H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donaldwilliam U. 
Évaluation :
5

Kim is a wonderful woman very knowledgable.

Brenda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bill M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Give them the tools/technology to be more efficient. Very pleasant staff with excellent customer service but the process took much longer than expected because the software was not user friendly.

Wayne R. 
Non reviews have been submitted for this location.

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