Évaluations des clients Safeguard Storage North

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Safeguard Storage North

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Timothy R. le

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It has been years since I rented a U-haul and some of the changes are not welcomed. During the reservation pick-up, the rep insisted I have a mobile phone to upload a copy of my license. I use a flip phone due to the fact I have no reason to use any of the features of a smart phone. I wasn't able to upload a copy of my license and the rep became somewhat demeaning. She eventually made a copy of my license for the rental, but made it very clear that if I don’t not get a smart phone, I will not be allowed to rent a U-haul. There has to be an option for people that don’t engage in the smart phone technology. During the trip the truck’s tire monitoring sensor’s warning light came on. No big deal, probably a dead battery in the sensor. When I checked the truck back in, I related the warning message to the rep. She happily acknowledged there was an issue with the truck and she was aware of it. If you are aware of it, why not fix it. What other service issues are being delayed and not being addressed. Is this why we see so many U-hauls broken down on the side of the road. This may be the last time I rent a U-haul, at least not from this facility.

rose B. le

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Le client n'a pas laissé de commentaire.

PABLO S. le

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Le client n'a pas laissé de commentaire.

jose H. le

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Excelente trato muy amable el servicio

Catherine C. le

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Nina was very attentive an friendly. I would recommend her facility to anyone.

Long M. le

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Le client n'a pas laissé de commentaire.

Leanna L. le

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The Lady Was Really Rude And She Was Not Helpful.. She Was Occupied With Other Tasks While Renting Me The Vehicle.. When I Returned 2 Return The Vehicle She Was On Her Cell Phone The Entire Time

Danny S. le

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Le client n'a pas laissé de commentaire.

Rodolfo R. le

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Give the customer gas if they need to drive from a location that they did not choose to where they will be picking up their stuff. This is in addition to the extra miles they are given.

Ron G. le

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I had to wait about an hour for the attendant to check us out, not because of her errors, but the online paperwork was incorrect.

pretty N. le

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Le client n'a pas laissé de commentaire.

CHEIRE L. le

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Le client n'a pas laissé de commentaire.

BRYAN B. le

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Staff was very nice, helpful, very pleasant. The truck was well maintained and they asked a lot of questions to make sure we had everything we needed. The next time I have a need we will be sure to come back.

omar G. le

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Le client n'a pas laissé de commentaire.

amy C. le

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This location was nice, they just didnt have the drop off info in there system but took the truck anyway.

RAUL C. le

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Lower the rate per milage

Timothy B. le

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Everything go well for me and smooth drive.

kathleen W. le

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Le client n'a pas laissé de commentaire.

JAIME S. le

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We had exceptional customer service. From walking in the door to dropping the uhaul off we were assisted with friendly and thorough service. We will definitely be coming back the next time we're in need of a uhaul.

adrian C. le

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Le client n'a pas laissé de commentaire.

Stephanie B. le

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Terrible customer service. I was lied to from the beginning. The time for pick-up was extremely late than I needed. I still don't know how much was charged overall, but I feel like I was robbed. There was nothing to accommodate me in my town, but online it said that it did. I spoke with 2 different people from customer service and was told 2 different things regarding my need for a truck. I am furious for this whole experience.

julia R. le

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Le client n'a pas laissé de commentaire.

NORA A. le

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Le client n'a pas laissé de commentaire.

JOAN R. le

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Le client n'a pas laissé de commentaire.

tim M. le

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For one thing it would be nice to get the price quote for renting a 17 ft. truck down to what they say when I left with the truck, I was told and paid for the truck $165.00, the trip was price for a trip to Shaver Lake Ca. and back 108 miles 24 hr. rental. i get back this morning to returm it and they charge even more miles. Now it is 172.27 I didn't even go all the way to Shaver Lake, thats 12 miles more. I told them shaver lake so I would know the full price to plan this trip. So how can you charge people for a quote that was told by them and then charge more money. Also the truck was dirty inside and the windshield was very dirty, there was a lot of dirt I had to take a hose to see through the windshield.

Joe B. le

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Tha attendant was rude on the phone and rude in person

ismael G. le

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Le client n'a pas laissé de commentaire.

Estevan D. le

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The lady that worked there was 30 mintues late. I was at the location to pick up my truck at 9am and didn’t leave with truck til 940am. Also when I returned the truck she was working very slow with a customer and I waited another 30 mins to check out and she was very rude and unprofessional. She even slammed the door on me. Will never do business there again.

SALVADOR V. le

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Le client n'a pas laissé de commentaire.

Chris V. le

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Very friendly staff.