Évaluations des clients Safeship
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Safeship
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Rhonda M. le
More obvious signs and location for drop off would be helpful.
Stephanie A. le
It was so convenient and perfect for where I lived and where I was going. I liked being able to do everything through my phone.
debra A. le
Dropoed after hours, not the easiest if not tech savvy. Attaching pictures etc.
Joseph V. le
The trailer was frozen shut and I was left to figure out how to get it open. No big deal for me but I wouldn’t leave my customers in that situation.
Melanie L. le
This location was easy to find and easily accessible to drop off the truck when we were finished.
CRAIG W. le
It was an easy process to get the vehicle rented and returned.
Debbra H. le
I was extremely happy with my pick up and return. Couldn’t be better.
Suzanne K. le
Vehicle smelled like cigarette smoke when we got in. I had to pay a $100 deposit that is not stated on the website due to the type of debit card I was using. I had to wait 3 extra days before they could even process my difference back from the $100 card. I had to call and request I get my money back once business opened back up. I still have not gotten my money back and it’s the day after he supposedly processed my payment. Nothing is even pending. Super disappointed since we have been coming here for years. Will be contacting the BBB soon if I don’t see my refund by Friday. Won’t be back. Look forward to seeing this location get resold to someone that cares or closed down altogether.
Dan G. le
The driver's side head light was out. A/C control button didn't work. I reported this when I dropped the truck off in Waco
Mary C. le
Easy to work with, accurate and considerate!
Steven H. le
The windshield had not been cleaned, there were dead bugs smashed all over the windshield. I went to gas station and attempted to get them off, but they were so dried on even a couple attempts with leaving the water on the windshield to soak and scrubbing would not get the majority of them off. Then while cleaning the windshield and walking around the front I realized there was a full-sized bat stuck in the grill still.
Rhiannia Lynn M. le
Associate accused me of stealing the truck after needing it longer than expected from rain. He sent me a horrible email using offensive and sexual language . super unprofessional and hostile. I will never use this service again and highly recommend looking elsewhere for moving help. This place is a total joke.
Matthew T. le
Very friendly service. Vehicle was very clean.
Peter K. le
To be fair. The owner of this place is great. A very nice guy and was helpful throughout. My issue stemmed form being given the wrong truck when I picked it up. This wasn't discovered until over an hour later when I was at home and had filled it up with gas. For starters it's total BS that uhaul even rents a truck that isn't filled with gas. This in no way should be a customer's responsibility and would have alleviated the entire issue. I was able to get in contact with the owner 2 minutes before he closed to let him know I had the wrong truck. He was VERY kind and agreed to stay late to let me swap to the correct one. This whole process put me back about 2 hours and screwed up my itinerary for a cross country move.
Kristan T. le
Pick up location was not as listed online. I received a phone call confirmation telling me a different pick up location. As a result of the different location (further from my home), I went over the allowed miles and ended up paying for extra miles driven. Gas tank was not full as specified in the contract.
MELISSA S. le
I do not know the gentleman's name but he has helped in the past and this last time he was the most helpful in an aweful experience. I will not go back to UHAULl.
Gloria L. le
The owner was very rude and not helpful. I've had better customer service. He did not even explain fees or insurance coverage options and never gave me a reason to ever come ba l to his store for any reason. Worse owner ever.
Tricia J. le
Service was excellent!!
SONJA H. le
Super friendly staff! Extremely convenient location and no waiting in line as it happens at the bigger u-haul locations.
DAN B. le
Everything was good
Bob V. le
The left blinker on the car dolly Did not work when I picked up the trailer. The employee acknowledged that they knew they had a problem with the light assembly so he wiggled the wires until they began working and then used tape to secure the wires. Problem was reported upon drop off in Palmetto. Everything else was great.
George K. le
The individual who attached trailer to my SUV did not tighten the hitch to the ball, two blocks from pickup the trailer came off the ball, the chains did hold therefore no one was hurt.
SueEllen B. le
Matt was extremely helpful in renting our Uhaul. We had originally planned to pick up a truck at a different location. He explained that I needed to return the truck to his store instead of leaving it a our final location while giving us a break on the extra mileage. I would do business with him again!
Kathy B. le
Very accommodating!!
JIM B. le
Get more people to work there. He gave us a Uhaul that he shouldn't have and sent us with it hitched up to another location. They were shocked when we got there. We ended up being given a different trailer as the lights didn't work. Tires were shot too. The new one they gave us was much better.
ken F. le
Drop off was quick and easy and gentleman was very helpful and polite. Thank you!
Nicole F. le
There was something not right with the trailer. Not sure if brakes were messed up on it or what.
DEAN M. le
The back door would not open or close. Finally got it 2/3 open and had to haul our load like that. Called Uhaul , left message and got no return call. After I worked on door we got it to open and close for the rest of the loads.
Wanda B. le
Had to wait to get help hooking up trailer. Only one person working. Got paperwork done then had to wait getting trailer until he finished paperwork for another customer.
Mindy R. le
Easy location to drop off outside of business hours.
Chad S. le
I reserved at a different location than this one. The location u-haul was the furthest location away from me and all the way accross the city. Was very inconvenient. There have to be at least loactions much closer to the one I chose including the main location in our city. No way I should have had to go all the way accross town to pick up a truck. If I would have known, I would have contacted locations closer directly and not used your website to reserve, verify and pay all prior to pick up. Very unsatisfied.
Molly S. le
I would highly recommend this location to everyone. Very polite, courteous staff. Very helpful with my move!!!!!
GLEN E. le
Friendly and helpful service! A+
Doug B. le
This location is close to my home. The guy there kept track of my during my trip and made sure everything was working well.
Kim M. le
I had originally made reservations at the Sioux Falls location on West 12th. By moving the pickup location, it added at least 10 miles, maybe more. The agent said I could have it longer, but I only needed for less than 24 hours anyway. So that didn't resolve anything. I ended up paying a minimum of $10.90 (maybe more) more than I should have.
BARBARA W. le
Everything as far as the location was okay. The cargo trailer was clean on the inside, but dirty on the outside.
erin A. le
Helpful staff. Had everything ready and accommodated my needs for an early pick-up. Took a little extra time to put a post-it note where to call in Houston to drop off the trailer.
Jake C. le
Lower the rental rates. I was cited $19.95 for four hours and was charged double that.
MICHELLE R. le
Very polite young man, helpful and friendly. Overall excellent experience.
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