The equipment was clean, but had a terrible smell of cigarette smoke. Riding with the windows down for 3 days helped a little, but that smell was deep in there.Kathryn W.
Customer Reviews for Safeway Self Storage
U-Haul Truck Share 24/7© Location
Pour nous contacter
Los Angeles, CA 90004
(S Of Beverly Bl / No Customer Parking)
Services dans cet établissement :
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What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Ben G.
Le client n'a pas laissé de commentaire.Michaelangelo M.
Easy and attendant knowledgeable. Quick service. A+Carlos S.
Le client n'a pas laissé de commentaire.Peter F.
Le client n'a pas laissé de commentaire.lisa R.
Le client n'a pas laissé de commentaire.Matthew K.
Le client n'a pas laissé de commentaire.justin H.
quick, friendly, efficientDavid V.
Eugene is awesome. Great service, professionalism.Robert K.
Excellent service, the worker at this location even waited for me to refill the tank! Merci.Miguel B.
Le client n'a pas laissé de commentaire.Walter A.
Le client n'a pas laissé de commentaire.ALAN H.
Excellent service. Pickup/drop off were quick, easy, and associates were extremely friendly. Can't thank you enough for a positive experience.Gina A.
Le client n'a pas laissé de commentaire.Gregory T.
Le client n'a pas laissé de commentaire.Jessie L.
Le client n'a pas laissé de commentaire.Camille T.
The two guys who helped me were extremely efficient, friendly, and fast. You could tell they knew what they were doing and did an incredible job getting me in and checking me out in minutes. Merci.Matthew W.
You should indicate that the entrance is on Oxford. It took us ten minutes to find the place, after we finally just called and asked the guy in the office. Other than that everything was great.danna H.
Le client n'a pas laissé de commentaire.Bryan M.
This business is well-run and highly recommended. The only problem is you can't get to this place by driving to the given address on Western Ave. When online reservations are made it should clearly be stated that the site can not be reached by plugging the given address into a map app, and can only be accessed from Oxford St., which runs parallel to Western. Unless you've already been warned about this, be prepared to waste time trying to find the place the very first time.Larry K.
Great service.Shin B.
Le client n'a pas laissé de commentaire.Alejandro M.
Le client n'a pas laissé de commentaire.Sarah M.
Wasn't clean inside the cabin, besides that it was great!Andre L.
Le client n'a pas laissé de commentaire.Nelson J.
They were fine enough but I got a lot of attitude about some debris in the pickup truck bed. I'm talking little bits of dirt that were there when we got the truck. I swept it out in front of him and the guy just stood and sighed and tried to charge me $20 anyway for cleaning per their policy. We rented two trucks last week at another location in Hollywood and had a much better experience.Matthew R.
Le client n'a pas laissé de commentaire.Scott N.
truck was dirty inside and out.Marshall B.
Awesome people!Mitt S.
The General manager Eugene Park, and his employee Ezra Kang are extremely racist and unprofessional. Upon my arrival at the establishment I was met by Ezra the front desk associate. He was very rude and unfriendly had an attitude from the beginning of the transaction until the end. He stated several time that â€œyou peopleâ€ are the ones raising the rent in the Koreatown area. He also told me he didn't even want to rent the truck to someone like. I originally rented the van for 1 day and ended up needing it longer. I called Friday morning to extend the right from 8am to about 9:30 got now answer, so I called the 1-800-468-4285 number and spoke to someone there to externe the vehicle. I also informed them of the racist comments that were made toward me and that I felt uneasy about taking the truck back there. They took note of the comments instructed me that I would have to take it back there or be charged an extra fee. I understood that and complied. She ended extending the vehicle for me and I continued my day. 11:40 Eugene Park called my phone threatening me. Saying that if I didn't return the car by 11 I would be charged a fee for â€œmessing up his scheduleâ€. I informed him of what I was told via the 800 number and proceeded to hang up the phone and continue my day. I ended up having to extend one more day needless to say I called customer service to do so. Saturday afternoon when we arrived at the location to return the car I was greeted by a visibly upset Eugene. He let us know that if we would have let him know we needed the car for that long he would not have rented to â€œmy kindâ€ & that â€œmy kindâ€ im a white male. He was extremely rude just like his associate he even brought of the phone call from the previous day saying we were acting craftily. My black/African American friend was with also with me. Eugene began to throw racial slurs at not only me but my friend as well calling him the N word and a lot more racist things. It was the craziest experience I have ever dealt with and completely gut wrenching. No one like that should work for this company are let alone be a general manager. I hope the racism and ignorance doesn't go uncheckedJohn N.
Good service ..fast work... AAAyoung K.
Le client n'a pas laissé de commentaire.Jungmin C.
Fast serviceJimmy W.
Thank you for your kind help.KYU CHUL C.
Hard to find the place as the address is incorrect. Even when using the app to speed things up, the service is slow, not only at that specific location but all the others as well.Eyal B.
Le client n'a pas laissé de commentaire.Henry T.
Le client n'a pas laissé de commentaire.Shan S.
A bit of an Extreme anger issues and self control when it comes to Customer svc. I mean sure..anyone can't be perfect.. But im sure...there were many better ways to handle the situation...for more prosperous business in the near future..soo ji P.
Le client n'a pas laissé de commentaire.THOMAS M.
Eugene and his whole crew are AMAZING! that was perfect customer service!kevin J.
The staff were very friendly and helpful.Newton K.
Le client n'a pas laissé de commentaire.Sean B.
Helpful and welcoming.Alvaro C.
Eugene was amazing!Maud D.
Friendly and helpful staff. Very quick service and got in our truck to begin our move. Would recommend renting from them.Alexander R.
Drop off hoursGabriel A.
Great positive experienceTom B.
The person named Eugene that helped us when we picked up the truck was very friendly and professional. But, when we dropped off the truck on 4-3-2019 at about 1PM there was a very unfriendly, mean spirited and unprofessional guy there named Daniel. He should not be working with the public for U-Haul. Because of him, I would never return to that location again. Thank You, Harry 310.963.2829david K.
Le client n'a pas laissé de commentaire.David C.
What can I say.i l know for sure everyone has given this crew highest ratings.they are just effortlessly awesome.they should probably train other companies in customer service.james T.
Le client n'a pas laissé de commentaire.Michael N.
Daniel was great! Made it super easy!!Diane A.
Le client n'a pas laissé de commentaire.Avery A.
Truck was new or at least well maintained. It was clean and the customer service at this location was very good. Clear communication on how to locate them (although a call had to be made regardless--maybe a sign with instructions for the entrance would be really great). Other than that, pricing is fair and honest.Amanda S.
The service was really friendly and fast. Well done!natasa P.
Very friendly staff. I was visiting LA and it was little difficult to find the access to the parking, the actual pickup location is from S Oxford Ave.Kuba D.
Le client n'a pas laissé de commentaire.Orlando O.
Make it clear on the order form that the entrance is actually on Oxford street - you cannot enter from Western (the address). Very confusing. I called and was immediately told to enter from Oxford, great customer service... much faster than going to an official Uhaul location.Sarah S.
Le client n'a pas laissé de commentaire.Stephen D.
Eugene was friendly, professional, and knowledgeable.Courtney W.
The LOCATION and service was great. My experience with Uhaul's customer service was terrible and I would recommend no one ever use Uhaul ever nor will I in the future. Uhaul was unprofessional and irresponsible with my reservation and I have to last minute scramble to find a new truck I'm very unhappy.Teresa E.
Le client n'a pas laissé de commentaire.julio M.
This was a singularly terrific experience. The stress of a move day was briefly alleviated by the professional and kind staff at this location. Can't say enough about how great they made the transaction. Merci!Ernesto E.
Le client n'a pas laissé de commentaire.Benjamin T.
Charging $25 for cleaning the truck is outrageous.Sean K.
Horrible service, no trucks available, I ended up paying more for a size of truck I didn't need. Plus, they wanted me to sign the contract with Mileage and gas in tank before checking the actual info and when I did, the gas was actually below what they had in the system. Worst Uhaul experience so far.Carolina I.
Le client n'a pas laissé de commentaire.Nelson H.
The quick was quick and Daniel was very helpful.Robiens M.
Excellent customer service!Andrew J K.
Daniel was extremely helpful, professional and explained everything thoroughly.Matthew H.
Have a chair for the customer to sit while waitingtatjana G.
Great costumer service.Brian E.
I think you should reimburse clients for leaving the gas amount higher than when they first received the truck. I received the uhaul at a quarter tank. I returned the rental with the gas tank half full. So the next person benefits but I'm out the money. When you rent a car, you get reimbursed for the extra gas so why can't uhaul do the same?Hope D.
Better signage on the Western Ave side to indicate that the uhaul office is in the back. Otherwise. Great location and staffRonald M.
Le client n'a pas laissé de commentaire.Ethel M.
Le client n'a pas laissé de commentaire.Jay K.
Friendly service.Christopher W.
I don't have any idea. It's hard to believe things could be improved. The man who helped me was wonderful and patient and went the extra mile for me. Might just be the best rental experience I've ever had.Diane G.
Not necessarily include the Dolly and Pads if the Customer did not request them. Those items were in the way - and I had to break the zip tie to relocate to a different area of the truck -CHRISTINE L.
Great service and customer careDenis B.
Le client n'a pas laissé de commentaire.Domingo L.
Le client n'a pas laissé de commentaire.Emily B.
Great front desk help!Tayler J.
Le client n'a pas laissé de commentaire.Kenneth F.
Best U-haul experience! The manager was very nice and efficient! Will definitely come back to this location!elizabeth W.
Le client n'a pas laissé de commentaire.Cekarri N.
Le client n'a pas laissé de commentaire.Marc V.
always friendly and professional, easy to work with, and flexible. i use them all the time and will continue to do so.gary G.
Daniel Chang was working the front desk when I came in. I was running late and trying to hit a tight deadline to return props to Warner Brothers studio. When I told Daniel this, he shifted into high gear and made certain 1.) I knew everything I needed to know to rent the truck 2.) Got out the door in time. He was suddenly talking like the fast copy at the end of a radio ad, but making sure I understood everything. He was amazing. And I made it to my deadline with 2 minutes to spare! Thank you, DanielJack C.
Should return funds back to my account faster. ThanksAHMED M.
Le client n'a pas laissé de commentaire.Beverly B.
Amazing experience! So happy, thanks for everything!Roberto C.
Le client n'a pas laissé de commentaire.Kevin W.
Le client n'a pas laissé de commentaire.Maneeshka K.
Excellent service à la clientèle. Daniel was very helpful and answered every question we asked. Keep up the good work.CAMILLE V.
Improve the internet interface experience. One place the Heliotrope Ave location starts out at 19,95 per day then after several steps through the reservation process the price jumps to 89,95 per day plus the other stuff . . . So . . . very annoying. And I did not follow through and finalize that order but U-Haul did anyway, so I had to call and have it removed the next day. That said, the guy at the Western Ave location where I finally went was awesome and I would go there again.Wayne R.
Daniel was super professional and helpful. The experience was really positive. If I need to use a Uhaul again, it will only be from this location.Michael H.