Évaluations des clients Sai High Volume Shell Station

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Sai High Volume Shell Station

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Bill M.
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Le client n'a pas laissé de commentaire.

Timothy L.
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I have rented 5 times so far from them and Melissa is great. Never had issues and would highly recommend them.

robert J.
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The trailer lights were not working.

Geoffrey G.
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Le client n'a pas laissé de commentaire.

olivia W.
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Le client n'a pas laissé de commentaire.

Clyde J.
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Everything was great thanks for having such great trucks

NOAH H.
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The U-Haul location that we were given is no longer associated with U-Haul, other locations that are shown online are not even in existence, it was a very frustrating experience, the Lady at Brown road was very helpful

Rocky H.
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Le client n'a pas laissé de commentaire.

Charles P.
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Le client n'a pas laissé de commentaire.

JudyAnn P.
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Le client n'a pas laissé de commentaire.

Tracy L.
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Le client n'a pas laissé de commentaire.

Hector R.
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Please call me back I did not rent any pads or dolly and i was charged for it and need a refund

Jacqueline U.
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Did not have the appliance dolley I requested online. Didn't have the truck I requested. Was a complete mess. I expected more from uhaul.

Steve F.
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Le client n'a pas laissé de commentaire.

Christian S.
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Le client n'a pas laissé de commentaire.

Sandy R.
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Le client n'a pas laissé de commentaire.

Jerry H.
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Le client n'a pas laissé de commentaire.

Joseph W.
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Le client n'a pas laissé de commentaire.

Janice H.
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The employees were professional and friendly and went "above and beyond " to help determine what moving van we needed for our move. We were very pleased with the help that they gave us. I will use them the next time I need a moving ban.

Lee W.
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Le client n'a pas laissé de commentaire.

john R.
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Le client n'a pas laissé de commentaire.

Lori S.
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The staff was very friendly and helpful. I would use this location again

Lourdes P.
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Le client n'a pas laissé de commentaire.

Phaenix G.
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Le client n'a pas laissé de commentaire.

David D.
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I return the trailer on Saturday. They charged me to Monday. I have tried to phone and email to cores at this matter but nobody will return my calls.

Jerry R.
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Le client n'a pas laissé de commentaire.

Steven B.
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Le client n'a pas laissé de commentaire.

scott P.
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I called 5 different location before I could even get a person to talk to. Called the uhaul 1-800 and finally hung up because no one answered. Had a long wait to get my truck. Every time another customer came in they were waited on before me. It has been 4 days since I returned the truck and I have never receive an email of my final invoice. travel less mileages than was estimated. I WILL NOT do business with this location again. I rent out of convenience and it is aggravating to think I have to contact them to email me a final invoice. This was a bad experience.

Larry W.
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Very friendly and professional staff

August S.
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This was the secondary location when the first location turned up no truck as scheduled. At Sai they couldn't have been more accommodating - even without knowing that I had already had a frustrating morning. I wish this had just been the original location all along.

mary E.
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Le client n'a pas laissé de commentaire.

AMANDA G.
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Did not go over anything at time of drop off. Stated the final paperwork would be sent in an email and to leave the keys.

Gregory M.
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Le client n'a pas laissé de commentaire.

Eric B.
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Le client n'a pas laissé de commentaire.

James A.
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Honor the written receipt I have it is not enough to fight in court. It is about honesty and ethics. U-Haul did not honor my contract and I have the receipt and financial charge to prove this fact. U-Haul has the opportunity to make this right .

Brett M.
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No I would not recommend u-Haul to anyone that is so adamant to hook it up and wire my trailer when I rented it when I get to Anderson South Carolina 4 different places would not unhitch it for me I am a 59-year-old disabled woman. IThey didn't even come out and inspected so I took my own inspection and my own pictures to prove there was no damage to the trailer when I dropped it I had to hire someone to unhitch it and drop it for me because U-Haul would not do their job

Carolyn J.
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Reservations for 10 foot truck were confirmed at 2 locations and neither one had it. I had to rent the more expensive truck. If you are going to send a confirmation of reservation, the proper rental should be there.

Nancy P.
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not charge them a extra day cause they 2 hrs late

Mark B.
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The lady melissa was very helpful today!! the night I turned this in those guys didn't seem to have a clue what they were doing. and was not turned in properly! which led to uhaul slapping another $231.00 charge on my card!!

Mary R.
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Le client n'a pas laissé de commentaire.

Chris B.
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Check in was delayed even though I had reserved on line. They were not sure the vehicle reserved was returned. Just seemed to take longer than I thought.

Jeffrey C.
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Le client n'a pas laissé de commentaire.

James R.
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When we went to pick up they said they did not have a truck for us. Truck there was supposedly for someone else. After about 20 minutes he gave us the truck. Upon taking truck back woman there s said she had to call someone her as she did not know to use computer. She found out she could do on phone. Ever would rent from them again. Too much aggravation.

Charles F.
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Le client n'a pas laissé de commentaire.

Elizabeth E.
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It took me two hours to drop off my trailer. First of all I dropped it off on Sunday, December 15. So I'm not sure why your receipt says I dropped it off today. The location I was assigned to drop it off was closed when I got there and no one would answer the phone and the phone number had no voicemail. I tried sending a text message and no one responded. The building looks like it needed to be condemned as if my feet might fall through the boards on the porch of the building. There was a giant bowl full of cigarette butts next to the door. After several other attempts to find an open location as I waited on hold I ended up at this location where the gas station attendant didn't speak English. He texted the owner who texted back that I had to wait until they got out of church before they could help me. ?!!! Meanwhile I was on hold for an hour waiting to try to get help from Uhaul customer service. Today I get a text message saying I hadn't turn the trailer in yet. Again, I returned it yesterday so why wasn't it checked in to your system yesterday?!!! Why am I being put through additional stress of getting a text message saying I haven't turned in a trailer that I turned in yesterday? Again U-Haul is the worst business I've ever dealt with and I will never use you again.

Leesa C.
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Excellent customer service from beginning to end. Wonderful experience overall.

LAMAR T.
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We we're told that we could return it at any location. We went to a location that was close and after about 40 minutes there we're told that we had to return it to the original location. That made us late in returning the truck and therefore we were charged an extra day's rental.

Suzanne S.
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Again, super nice

carmen J.
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The person who took my payment and info did not give me any paperwork, just had me take a picture of the screen on his computer. I found out later had absolutely no info on it but my payment. There was no contract # or any info about the trailer or his business, so I could not contact them when I went to return the trailer and was not able.

samuel W.
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Very bad rental experience from start to finish as a customer was very upset on this experience on renting a truck from u-haul company.

mary ellen R.
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Simplify communication!!!!!

William P.
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Alternative to my pickup, the dropoff location was much more helpful. They were accommodating of moving the blankets into their location and their owner even gave me their personal number in case I ran into any issues during the entire process of getting my issues sorted out.

George A.
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Agent was very polite, professional and did everything possible to make the rental a positive experience. There was difficulty with the process due to the truck being damaged (cracked mirror) and the agent not knowing how to handle that. The manager was immediately available and came up with a creative work-around to document the damage using photos and texts to her personal cell phone. This was a great solution but highlighted problems I continually see with inadequate training for virtually all of the UHaul rental locations I have been to over the years.

Patrick B.
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Le client n'a pas laissé de commentaire.

Eddie V.
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Needed more help. Only one lady working. I was asked to go out and take picture of the gas gauge. Lady said she could not leave the register. She was very pleasant, but she needed help.

larry F.
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great service.. very helpful .

Bryce R.
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When we came in to drop off the truck, we were made to wait in line, until they took care of all of the costumers first. We were told they make no money from Uhaul so they rather take care of other costumers first.

lee M.
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When I turned in the truck, they wanted to charge me a cleaning fee until I showed them the pictures I took of it when I picked it up. No one at the rental location went outside with me to look it..the back door would not go down..I had to fix it..there was leaves and dirt in the back and cab of the truck. I had to ask for a broom so I could sweep it out. One of the wooden tie downs in the back was broken so I couldn't use it...the only reason I took it was because I really needed it to move. My 1st reservation fell through. The guy at another store claimed that a lady didn't return one ' the size I reserved' but he had 3 on his lot...they told me that he only likes to give out his 15 footers for local purposes. Well it was a total bad experience..I WILL NOT lease from Uhaul again nor will I refer Uhaul.

Charles V.
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Le client n'a pas laissé de commentaire.

Daniel G.
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The UHAUL app and website was terrible. I could not use the 24/7 pickup option due to technical difficulties with the app and website. I walked around the pickup location for an hour on the phone with UHAUL customer service trying to get the issue resolved but I ended up having to drive over 30 minutes to another location in the night to pick up a UHAUL. No one on the phone could figure out why the app nor the website was letting me pick up the truck. They kept transferring me to different people without telling me I was being transferred.

Nathan G.
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Stop renting uhauls here

Sarah S.
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Le client n'a pas laissé de commentaire.

Michael D.
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The back of the truck still had trash in it and the floor board had sand.

Tyron S.
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Let people drop off equipment to closest location

Caleb R.
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Le client n'a pas laissé de commentaire.

Jessie B.
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Sales person paid no attention to customer

mattison E.
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Le client n'a pas laissé de commentaire.

Jerry B.
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Clerk was nice and helpful

Bobbie C.
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Le client n'a pas laissé de commentaire.

Samantha M.
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Le client n'a pas laissé de commentaire.

Alton K.
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The clerk told me I had to move a 26' truck to get to the 6x12 trailer I rented. She did not know which key went to which truck so I was given more than 1 set and had to find out which one worked. I was unfamiliar with the hitch system used on the trailer and did the best I could. I decided not to go ask the clerk any questions because she made it clear that she did not know anything about the trailers and could not leave the gas station. About 10 minutes after leaving with the trailer I hit a bump in the road and the trailer came off violently jerking my vehicle until I was able to stop in the median. My 2 boys were afraid and started to cry because of the jerking.

Robert S.
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Le client n'a pas laissé de commentaire.

Jim C.
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Le client n'a pas laissé de commentaire.

Robert W.
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Le client n'a pas laissé de commentaire.

Angela R.
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Le client n'a pas laissé de commentaire.

Candice G.
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Worst ever... Booked online and original booking place didn't have my truck. Went to 3 total to rent it. Will never use U haul again....

Floyd R.
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Le client n'a pas laissé de commentaire.

Carl S.
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The staff at work this location was very helpful. The online help service was not I called the online help line on the 27th and 28th with a question. I was on hold for 10 minutes the first time and 30 minutes the second time and never was able to talk to anyone.

MICHELLE M.
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Le client n'a pas laissé de commentaire.

Harold H.
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Le client n'a pas laissé de commentaire.

James H.
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You need to work on distances that someone had to drive to pick up a UHAUL. For example, at the time I made the reservation, the trailer was available at the location just half a mile from my house. However, a few days before my move date, I was told I had to pick it up 12 miles away. I do understand that the demand changes. If you can't avail the UHAUL at the location that someone reserved, maybe it is in order to allow someone to return the UHAUL at the original location of the reservation. Insisting that one must return the UHAUL to the pick up location even when it were not their original preferred location seems very unfair in my opinion.

Gigi C.
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I called immediately to complain when I returned the truck. Not only was the woman rude and arrogant because she was mad there were many blankets in the truck, that weren't mine, she made me wait while she folded them (over 20). She tried to charge me a cleaning fee as well as another day because she says we brought it back 15 min late when the woman who checked us out said we had it for 24 hrs. It took us an hour to return our truck and she just ignored me when I asked for my receipt because I had to get my 5yr special needs son to bed. I didn't leave without it because they overcharged me last time and I didn't get receipt because I returned after hours. They couldn't tell me what they charged me for and kept saying call U-HAUL. I will never go back to their establishment and UHAL should be ashamed to have them as representatives!! I was told on 5/7 that I would get a call back from UHAL and the general manager of the gas station. To date, I have received no calls or correspondence. I now want a refund of my bill as good will. Thank you!

jonathan A.
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Inner act more

Charles R.
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Quick service and convenient when returning especially when topping off the truck with gas.

Richard B.
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Le client n'a pas laissé de commentaire.

Steven C.
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Le client n'a pas laissé de commentaire.

Reginald M.
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Nothing

Amber S.
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I'm completely pisses off I rented a truck on Thursday brought it back Friday and got charged for 2 days because the lazy bitch didn't want to do her job because she was leaving in 2 mins I hope she loses her job and I really just want half my money back the back of the truck smelt like Meth I had to bleach it before I used it just awful all the way around

Shelbie L.
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Le client n'a pas laissé de commentaire.

LARY B.
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Just do what you're doing now

GAO PIMG P.
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Le client n'a pas laissé de commentaire.

THOMAS D.
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Le client n'a pas laissé de commentaire.

Kenneth G.
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Le client n'a pas laissé de commentaire.

Timothy T.
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The young lady that helped me with my rental was very professional and helpful. Thank you.

don S.
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Because the attendant was so busy it took 45 minutes to fill out the paper work and pay. When I asked her to help hook it up because I am 87 years old and this is my first time using a Dolly, She said that she was the only one there and she knows nothing about hooking up any U-haul. It was completly across town from where I live.The place I reserved my Dolly is only 1/4 mile from my home and the man not nothing to do.

Evan B.
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Le client n'a pas laissé de commentaire.

Barbara S.
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This experience was a mess, started at one place, they didn't have a dolly for me, I had ordered and paid for one, suggested I get friends to help then I wouldn't need one...at least this place had the dolly but they wouldn't allow me to rent the dolly and use the truck from the other place which had the furniture pads I had also ordered and paid for, will never rent a uhaul in this area again

Sheila N.
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Le client n'a pas laissé de commentaire.

Dominque S.
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Le client n'a pas laissé de commentaire.

GREG G.
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Very helpful! After going to 2 other locations and calling many others this location was the most helpful! I will continue to go only to this one!

Non reviews have been submitted for this location.

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