Gas station who rents uhauls. Internet was down. Told me to drive down the road to the uhaul store see if they could help. I did. The first person at that store a young male seemed high on drugs. Said ya I dont know what they are talking about. The general manager overheard and said I can help you. She said i can call operations and get you taken care of. She did. Someone called me 20 mins later. Took all my info then ask me to pass my phone to the gas station attendant and told her to give me the keys to the truck. She did. I took the truck. It was almost full. When i read the uhaul contract it said bring it back 1/2 full of fuel. So i did. Returned the truck in Yakima and they said we have to charge u for fuel. It should have been full. Left the uhaul and went to fuel. Meanwhile the person from the Yakima store called me and said are you bringing the truck back. I said yes getting fuel was just there. Fueled to full then went back turned it in. Truck steering wheel is crooked. Front end loose. Guy just asked me if it was clean in the back. Its obvious to me both locations had very untrained staff and little to no communication between everyone.
Évaluations des clients Saint Mary LLC
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Dropping off the truck i had to repark it several times after already processing it out of my name. I had to text the person in order to process out the uhaul truck and after that today I had to drive back to the store for them to do everything over the phone to get my money back with the deposit. I had to text back and forth with the group as well as make serveal calls to uhaul customers service to see how to get my money back. I took hours out of my days to resolve this and very upset on this whole situation. Please believe THIS WILL BE THE LAST TIME I EVER USE THIS COMPANY. I have used you guys over 20+ yrs. And these last two times I have used your services have been the worst. I will be contacting you guys very very soon.
This was a terrible location and the employee was no help when checking out the truck
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