Customer Reviews for Sais Mart
(U-Haul Neighborhood Dealer)

Évaluation :

3

I had to move the truck twice for them. There was no clear drop off space.

Évaluation :

1

Didn't know what they were ding. Other customers services reps very rude. I would not recommend U Haul to anyone

Évaluation :

2

The guy at counter needs to work on manners and having equipment ready. Had to wait 15 minutes to get my alliance dolly that I paid for. He originally told me that he doesn't have any dolly's. I definitely did not like being lied to and kept getting pushed aside. Even though I did a mobile pickup for this location.

Évaluation :

4

My Issues with my order are not with Sais Mart. They are to be a contactless location. The truck I was to have was locked with a lock that I was supposed to obtain a code for. NO ONE said anything to me about a code. I was contacted by Uhaul 4 times telling me my order had been changed, my location had been changed. When I arrived, there was 2 trucks. One was padlocked. I called after the very helpful woman at the Sais Mart informed me I needed to call Uhaul for a code. One would think that this would have been told to in one of the many emails I received. I also completed online pick up. This wasn't found my the uhaul service person either. I was given 4 different codes..NONE of them worked to open the padlock. It just so happened there was a key inside the mart for the other truck. II was told by the very helpful woman at the station they normally do not have keys. She wasn't sure why it was there. After being told my entire order would be voided and I was to be sent to another location I asked about the other truck that was there. Oh, well, I guess you could use that one. The reservation was transferred to that truck. When I was sent the confirmation for it via my phone, it was the wrong license plate number, the wrong mileage and the wrong fuel lever. AGAIN I called, Oh sorry, this was for the other truck...I will change things over. This was AFTER I was ASSURED we are all set to go. Also, the truck had a quarter of a tank of gas, was dirty inside, sticky steering wheel and dirty windshield. This all took over 2 hours. During which time my movers that I hired were waiting for me to arrive with the truck. I am VERY annoyed. I also ordered a hand truck.. it was not in the truck...might have been in the one that they couldn't seem to give us the correct code to though. All of this happened after numerous emails assuring me my order was in place...things were all set up and would be ready to pick up at the original site I requested. No, Would NOT recommend to anyone who has a schedule to keep.

Évaluation :

3

Location was clearly identified as a U Haul location from the street. Attendant had no ideas what to do but call her boss. Who had to call her back. Then I was just told " to take it"! No help with getting the trailer. Had I not known what to do an average customer would have been up a creek without a paddle.

Évaluation :

1

No one was there to assist me with the Toll dolly as it was stuck in the grass. I had to wait for my brother in-law to come to assist me and delayed me in my move. Very inconvenient; I would like a return on the toll dolly amount as it was not properly ready for me. The Uhal representative that was suppose to be at the pick up location was not there; I never signed a rental agreement; all very unprofessional. It was a gas station attendant that took my payment and only took my information down. Not a fan!!

Évaluation :

1

Couldn't find my reservation for a 1/2 hour. Cab smelled like cigarettes and there were a couple items left by previous renter.

Évaluation :

1

We were chraged an additional $1,69 for mileage overage. We requested to pick up in West Bend WI. We had to pick up in Allenton WI causing us to drive another 10 miles out of our way and resulting in an overage charge of $1.69. Nice scam

Évaluation :

5

Everything was great.

Évaluation :

3

There wasn't much advertising that it was a Uhaul drop off and when we asked the cashier he didn't seem to be that understanding so we were nervous we did something wrong. We also couldn't find the lock box because it was on the side of the building. We did give the keys to the cashier though.

Évaluation :

4

The guy told us it was all online and couldn't help us. The check out process was time consuming and should have been sent before we got to check out. These remote places have little wifi and it was a pain. If I can help it I will never use uhaul again.

Évaluation :

1

The clerk at the pick up location, a gas station, kept putting me off to the side to ring up other customers who were behind me in line. The clerk then modified my contract to attempt to make me purchase the trip insurance that I did not select when making my reservation online. The clerk then started to argue with me telling me that "I was wrong" and that "I had selected the insurance" when I had not. He was rude, unprofessional and demeaning.

Évaluation :

1

Didn’t have the dollies I ordered, spent an hour trying to get the key, attendant knew nothing

Évaluation :

5

Again. Bad app for uhaul.

Évaluation :

1

The owner had no clue what to do even after calling uhaul help line handed me the phone to get everything done said it wasn't his job then truck covered in snow and plowed in pathetic not happy customer at all

Évaluation :

1

Was not given a paper contract and was charged for something call Safe Move that I never signed up for. Call to have it removed and was hung up on. Fine - I'll contest the entire charge!

Évaluation :

1

Truck was completely frozen and covered with about 3 inches of ice and snow. Truck had cigarette butts as well as garbage and empty soda cans in cab and back. When we finally were able to get back door up, we had to sweep it out as it was covered in mud. I do have pictures.

Évaluation :

5

My only comment is that the 24/7 drop off said to leave the key in the drop box by the front door. There was no drop box. Yes, It was very easy to walk inside and the person behind the counter was very helpful, but having to walk inside and wait in line defeats the purpose of the convenience of the 24/7 concept.

Évaluation :

4

All went well at drop off

Évaluation :

1

The store manager is very very rude and non-cooperative. Wasted 1,5 hrs for reservation. Even after giving him photo of gas level as 3/4 tank & miles on vehicle as 34 315,7mi & dropoff location of clear lake IA, he gave a wrong reservation which showed gas level as full tank, miles on vehicle as 37 861mi & dropoff location of mason city IA, which created mess and time waste at dropoff point as actual miles at dropoff was only 34 699,9 which was less that indicated in contract 25816190.. Worst experience of my life with UHAUL.

Évaluation :

1

It was a horrible experience. The person working did not know how to do anything to help us. He had to call someone and had us his phone. There were very few covid precautions being taken. The furniture pads were not present. It took forever and was horrible.

Évaluation :

1

When picking up my equipment the agent did not do anything beyond check my online check-in before handing me the keys. When I asked to do a walkaround of both pieces of equipment, the agent said he does not do that. In addition, the agent did not actually check the equipment out in Uhaul's online system and so I received no less than 3 separate calls from Uhaul the following morning asking why I hadn't picked up my Uhaul. The agent was rude and short with me. This experience has made me seriously questions whether or not I'd use Uhaul again at any point.

Évaluation :

1

USUCK can actually make sure the initial location you give them for early pickup is going to stay that way. And if it can't, then USUCK can actually make sure the secondary location has it. USUCK shouldn't send the customer 35 minutes out of the way and have them find a truck with 3/4 tank of gas and ZERO additional items that were ordered. Then USUCK should at least reimburse that customer for the wasted gas, time, and mileage placed on their own vehicle.

Évaluation :

2

The location I had originally reserved a truck at informed me that my reservation had been moved to a town 35 minutes away. Nobody informed me of this. Last thing I wanted to do was drive an hour plus when I need to move my life. The clerk had no idea I had an online reservation. He was unable to do anything on his end to get me set up. I sat on hold for 15 minutes before even getting to talk to somebody because that phone process wasn't working. Overall unhappy with the acquisition process this time around.

Évaluation :

3

Have a drop off box for the keys