Karen K.
Le client n'a pas laissé de commentaire.
Évaluations des clients Salem Hardware & Rental
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Salem Hardware & Rental
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Maureen W.
Awesome customer service!!! Matt is amazing!!!
Kevin C.
Great experience and had what was needed, when needed.
Phillip J.
I have rented from this location several times. The people are always courteous and very helpful. Never had a bad experience. Would recommend to everyone.
MICHAEL D.
Turn in was very smooth. Easy to deal with . Knowledgeable and polite!
randall B.
I do not have any comments about improvements as I thought the equipment pick up was easy and the staff well educated on getting the paperwork and equipment to me as soon as was possible.
Tracie S.
The location is fine. The uhaul trailer leaked and we had to dry contents twice due to rain.
David R.
A little pricey to rent a trailer $360 for 1 way but $90 if I wanted to drive it back. You rent a trailer 10 times and its paid off in full
Phillip H.
The guys at Salem Hardware went above and beyond to assist me
Christina D.
Polite staff
Brian H.
Fast friendly service
phyllis M.
The dolly & moving pads I requested were not available.
William H.
Notify people who have purchased additional items that they are not available prior to the day of pickup
John N.
Got my rental in a friendly and timely manner. Have rented from you before. Really nice trailers.
Bradley D.
Make sure equipment works
Marcia G.
They were very friendly & helpful. Couldn't have asked for more!
Tara B.
Owner was nice enough but the employee was rude and made us feel like we were a nuisance. Never rented one before so we probably were a bit annoying with all our questions and he might have been having a bad day. I have been working with the public for 30 years and I understand "bad days". However I also know the customer "pays my paycheck". Rude and unfriendly =no more return customers and that = no job. The owner said we could just put key and contract into the "Return after hours" boxes and it was as easy as that. He did not mention the extra $20 charge to do it that way. Their printer only printed part of my contract and couldn't read the stuff that printed because it was so smeared with ink. They just said there was nothing they could do because it was the UHAUL website's fault, not their fault. They got 2 stars because I did get a truck and moved the things we needed to move. I will not drive 30 miles to rent/buy from them again. If you like friendly, professional Customer Service this is not the place to go.
Richard C.
His rental was supposed to be one way. I was to pick up in Salem IL. and drop off in Iron county Missouri. When I picked up the trailer, I was told it was to come back to Salem hardware. I called the 800 number to try to straighten out this misunderstanding, or find another trailer. I spoke with several operator/ agents, none of which helped, they just kept putting me on hold. The last one I spoke with said they'd be right back and after 58+ minutes I hung up and got the original trailer and drove 10 hours the next day to return it. A full wasted work day for me, but obviously U-haul doesn't think my time is valuable.
JULIA L.
Rented a cargo van and did not like that I had to pay a fee for insurance when my auto insurance covers rentals. This location had NO trailers for rent, not one!
Matthew J.
Excellent service.
Steve H.
U-Haul... I had to drive 3 hrs to pick up and 1 hr to drop off truck. My location was only 40 mins away!! Very poor!!
ronald S.
I have no issues. The Service in Salem Illinois was great. They got me on my way quickly and efficiently. Thanks to them
DOUG M.
Very quick service.
anthony B.
be able to get the truck needed even if they have to bring it from next town over
ROBERT P.
very easy and smooth rental experience, Thanks
Jared L.
Nothing. Location and its employees were outstanding.
Paterrson T.
Vehicle is really old. And badly maintained. I had a very bad experience in driving it.
MARGARET D.
I was very eased. He even Let me park in front and he backed the trailer upforme where he wanted it.
Rachel S.
Great experience. Thank you
Roy D.
Good trip.
Megan B.
Have used this location a few times. Always friendly and helpful.
NANCY S.
Nothing Everyone was very nice and polite.
Brandy D.
Awesome experience
John S.
Matt did an outstanding getting the vehicle ready after the previous renter returned in in deplorable condition. He was helpful, courteous, and apologetic beyond need.
Crystal J.
Everything was perfect
Wendy H.
They helped me get my refund back from being over charged on gas
Stephen W.
He was very rude! Said I didn't have enough gas in it. So I followed him back in and asked what he wanted me to do mind you the gas gauge was exactly where it was when I got it! Said go put gas in it in a loud voice. I said ok where's the keys and in a loud sarcastic voice he said they are in it right where I left them!
Haut de la page