Le client n'a pas laissé de commentaire.
David J.
Customer Reviews for Salem Hardware & Rental
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very friendly service! Vehicle was clean and well maintained. Would recommend this location!
RAMONA T.Fill-up tank and then make customer fill it back up. I according to miles traveled and gas put in ? full tank I got 1 mile per gallon. 15 miles and 11,2 gallons of gas!!!!
Mike L.MATT IS REAL FREINDLY AND GREAT ATTITUTE AND MAKES SURE YOU ARE HOOKED CORRECTLY AND LEGAL.
George N.At pickup I was told to leave the blankets in the trailer. Which we did. Never specified to fold the blankets, which we would have if known. Upon arrival to load up, the trailer had rocks and dirt inside we had to clean out before use. Ironically I was charged at the delivery for cleaning the trailer which ment fold blankets. So I did the real cleaning and the delivery nickel and dimmed me.
Bryan R.Great people with beautiful smiles
BALTAZAR H.They saved me a few dollars by suggesting a drop off point and they hitched it up for me.
lyle P.Very helpful!
JASON G.I dropped off the rental after hours but spoke to someone there before they closed, they were exceptionally accommodating and courteous, really pleasant to work with.
Johnathon M.They could do an inspection on the lights a bit closer.
JESSIE S.Very convenient.
roy H.The staff was very friendly and understanding as we had to travel 1,5/2 hours out of our way after driving 5 hours to our destination.
Jescelynne G.It is not the locations fault but make the online 24/7 pickup easier and not expire after an hour.
Brandon P.No improvement needed.
John N.Service was amazing
Curtis D.Nothing everything was great and they always make sure I get a Uhaul.
Jim G.Merci
MIKE M.No improvement here necessary. They did an awesome job assisting me with getting the truck. Making sure I understood everything needed
DORIS D.This U-Haul location was excellent.
Michael R.Awesome customer service!!! Matt is amazing!!!
Maureen W.Great experience and had what was needed, when needed.
Kevin C.I have rented from this location several times. The people are always courteous and very helpful. Never had a bad experience. Would recommend to everyone.
Phillip J.Turn in was very smooth. Easy to deal with . Knowledgeable and polite!
MICHAEL D.I do not have any comments about improvements as I thought the equipment pick up was easy and the staff well educated on getting the paperwork and equipment to me as soon as was possible.
randall B.The location is fine. The uhaul trailer leaked and we had to dry contents twice due to rain.
Tracie S.A little pricey to rent a trailer $360 for 1 way but $90 if I wanted to drive it back. You rent a trailer 10 times and its paid off in full
David R.The guys at Salem Hardware went above and beyond to assist me
Phillip H.Polite staff
Christina D.Fast friendly service
Brian H.The dolly & moving pads I requested were not available.
phyllis M.Notify people who have purchased additional items that they are not available prior to the day of pickup
William H.Got my rental in a friendly and timely manner. Have rented from you before. Really nice trailers.
John N.Make sure equipment works
Bradley D.They were very friendly & helpful. Couldn't have asked for more!
Marcia G.Owner was nice enough but the employee was rude and made us feel like we were a nuisance. Never rented one before so we probably were a bit annoying with all our questions and he might have been having a bad day. I have been working with the public for 30 years and I understand "bad days". However I also know the customer "pays my paycheck". Rude and unfriendly =no more return customers and that = no job. The owner said we could just put key and contract into the "Return after hours" boxes and it was as easy as that. He did not mention the extra $20 charge to do it that way. Their printer only printed part of my contract and couldn't read the stuff that printed because it was so smeared with ink. They just said there was nothing they could do because it was the UHAUL website's fault, not their fault. They got 2 stars because I did get a truck and moved the things we needed to move. I will not drive 30 miles to rent/buy from them again. If you like friendly, professional Customer Service this is not the place to go.
Tara B.His rental was supposed to be one way. I was to pick up in Salem IL. and drop off in Iron county Missouri. When I picked up the trailer, I was told it was to come back to Salem hardware. I called the 800 number to try to straighten out this misunderstanding, or find another trailer. I spoke with several operator/ agents, none of which helped, they just kept putting me on hold. The last one I spoke with said they'd be right back and after 58+ minutes I hung up and got the original trailer and drove 10 hours the next day to return it. A full wasted work day for me, but obviously U-haul doesn't think my time is valuable.
Richard C.Rented a cargo van and did not like that I had to pay a fee for insurance when my auto insurance covers rentals. This location had NO trailers for rent, not one!
JULIA L.Excellent service.
Matthew J.