Évaluations des clients Salem Hardware & Rental
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Salem Hardware & Rental
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Marcia G. le
They were very friendly & helpful. Couldn't have asked for more!
Tara B. le
Owner was nice enough but the employee was rude and made us feel like we were a nuisance. Never rented one before so we probably were a bit annoying with all our questions and he might have been having a bad day. I have been working with the public for 30 years and I understand "bad days". However I also know the customer "pays my paycheck". Rude and unfriendly =no more return customers and that = no job. The owner said we could just put key and contract into the "Return after hours" boxes and it was as easy as that. He did not mention the extra $20 charge to do it that way. Their printer only printed part of my contract and couldn't read the stuff that printed because it was so smeared with ink. They just said there was nothing they could do because it was the UHAUL website's fault, not their fault. They got 2 stars because I did get a truck and moved the things we needed to move. I will not drive 30 miles to rent/buy from them again. If you like friendly, professional Customer Service this is not the place to go.
Richard C. le
His rental was supposed to be one way. I was to pick up in Salem IL. and drop off in Iron county Missouri. When I picked up the trailer, I was told it was to come back to Salem hardware. I called the 800 number to try to straighten out this misunderstanding, or find another trailer. I spoke with several operator/ agents, none of which helped, they just kept putting me on hold. The last one I spoke with said they'd be right back and after 58+ minutes I hung up and got the original trailer and drove 10 hours the next day to return it. A full wasted work day for me, but obviously U-haul doesn't think my time is valuable.
JULIA L. le
Rented a cargo van and did not like that I had to pay a fee for insurance when my auto insurance covers rentals. This location had NO trailers for rent, not one!
Matthew J. le
Excellent service.
Steve H. le
U-Haul... I had to drive 3 hrs to pick up and 1 hr to drop off truck. My location was only 40 mins away!! Very poor!!
ronald S. le
I have no issues. The Service in Salem Illinois was great. They got me on my way quickly and efficiently. Thanks to them
DOUG M. le
Very quick service.
anthony B. le
be able to get the truck needed even if they have to bring it from next town over
ROBERT P. le
very easy and smooth rental experience, Thanks
Jared L. le
Nothing. Location and its employees were outstanding.