Customer Reviews for Salisbury Self Storage
(Concessionnaire U-Haul dans le voisinage)

158 évaluations

305 Hammond St   Salisbury, MD 21804

(410) 548-4165

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 10/27/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(410) 548-4165

305 Hammond St
Salisbury, MD 21804

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 10/27/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PIOTR K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY H. 
Évaluation :
5

Excellent customer service

CHRISTOPHER C. 
Évaluation :
5

The only thing i can think of is to have more auto transport equipment available in the area. There are 6 UHaul locations much closer to me and they had nothing. Although The Salisbury location and staff were excellent to deal with. Worth the trip.

DANIEL B. 
Évaluation :
5

I spent DAYS calling several companies for a truck to rent. Many offices didn't answer the phone, nor return my calls/messages. I spoke with corporate numbers and reps that didn't want to help, only wanted to sell more. The Penske & Busget companies said we would need to rent 2-4 trucks for a move from a 1500sq. ft. house. (The only people I could get on the phone for them was the corporate number.) Even though Salisbury was much further away, and we drove by 8-10 other UHaul rentals, we chose to go there because of Tim. We initially hadn't planned to go that far, but Tim was recommended to us. He had a customer at the time, but took my information and promised to call back in a few hours. He called back almost immediately, had several options, and made sure what we rented was the best deal and was available when needed. I've heard horror stories of people securing a rental and it not being there with other places. We had no issues and Tim even made sure it was available the day before so we could start earlier. I can't say enough wonderful things about Tim, his coworker (I apologize I forgot her name), and that facility. We will definitely be back in the future for all of our rental needs!

gina W. 
Évaluation :
5

Overall great experience It seems like availability of certain types and sizes of trailers is lacking and should be addressed

JAMES P. 
Évaluation :
5

AMAZING SERVICE! Tim was incredibly helpful and really saved me from a big jam I was in! I can not remember the last time someone went so far to help me as a customer like Tim did! I am extremely grateful and hope someone important recognizes Tim for outstanding service

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Tim was great!

LISA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina R.  |  Expérience générale 
Évaluation :
5

The Storage unit was spacious however my things did have mold on them.

Racquel M.  |  Expérience générale 
Évaluation :
5

Really good storage facility. Thanks again

Kanika S.  |  Expérience générale 
Évaluation :
3

I was under the expression from Deborah Cox that Tom from this location would honor the free month on the storage unit and that didn't happen I didn't receive my free month for the storage and I have to pay 90 $/month I am beyond frustrated with this whole situation

Bryana T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDRE A. 
Évaluation :
5

Very easy and great experience! Ended up being pretty expensive with the per mile rate, so know total cost before renting

Heather M. 
Évaluation :
5

Great customer service thank you

REBECCA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Tim was amazing, polite and very helpful. Thank you for all your help and making the rental a complete ease!

RACHEL G. 
Évaluation :
4

The woman that helped us hook up and disconnect the trailer was wonderful!! She was very informative and patient with this first time hauler.

HEATHER B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KIMBERLY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENIS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER E. 
Évaluation :
3

Nothing I can think of. Service was great. Rep was very nice and helpful.

CHRISTINE W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victor G. 
Évaluation :
5

You can't possibly do anything to improve the service at the Salisbury location. Everything was PERFECT. Tim is amazing and made sure everything was there that morning. Great guy and takes pride in what he does. This world needs more Tims. Give the man a cigar and a huge raise. I need him at a bunch of places that I shop and deal with. Tim and Salisbury U-Haul, I SALUTE You.

PAUL I. 
Évaluation :
5

Hands down the best storage experience I ever had. And even renting a U-Haul was hassle free. Merci les gars!

Michael C.  |  Expérience générale 
Évaluation :
5

Tim is a pro great with customer service

Glen C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christel G. 
Évaluation :
2

When I picked the truck up I explained that I might be later than 24 hours (but that was all I could request online), the counter lady explained that no-one was renting it after me so that was ok. I had the truck for a total of 27 hours later, 3 more than expected, and because of this was charged a whole additional day but was not informed of this charge till I received a copy of the bill. If I was going be charged for the additional day then I should NOT have received phone calls reminding me that I was overdue on returning the truck.

MARIA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY D. 
Évaluation :
5

Thanks to Angela for her help at this location. She was excellent. Thanks

Welton L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Genene Marshel D. 
Évaluation :
5

wish you offered a lower rate for fewer days and not a min. of 5 days. We only used 3 days. Wring harness to trailer has a short in right blinker causing intermittent alarms during our entire trip.

JEFFREY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica T.  |  Expérience générale 
Évaluation :
5

Excellent experience in all aspects. Very helpful and kind manager of this location. Had an issue with my reservation and was panicking (the last thing you need when moving, already stressful enough), but the man I talked to on the phone was so patient and reassuring and was able to resolve everything in less than 10 minutes

SYDNEY B. 
Évaluation :
5

Continue as is

BERYL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESMICHAEL C. 
Évaluation :
5

At pickup it would be helpful to reiterate what time the Uhaul needs to be returned. Otherwise the document goes in the UHaul/vehicle and is never looked at until we show up to turn in the UHaul.

MICHAEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE FAY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACKIE F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUSAN D. 
Évaluation :
5

The actual location was incredible. They were friendly, clean and quick. Unfortunately I'm unhappy with Uhaul corporate. I reserved this truck for a 6am pickup and the website went down. I was not notified by uhaul at all. I stayed on hold for an hour and couldn't get anyone. This caused a HUGE problem with my day and feel I should get reimbursed for the major inconvenience of having to wait 3 hours to pickup the rental truck!

ANTHONY D. 
Évaluation :
5

More customer service representatives. I was on hold for hours trying to work out my applied discount for the alternative drop off site.

Kevin H. 
Évaluation :
5

This is a secure and well maintained storage facility, with a friendly and efficient staff, especially Tim.

Jeffery S.  |  Expérience générale 
Évaluation :
3

Can't really comment. It was late, dark and raining

VICTORIA D. 
Évaluation :
5

Well organized and very pleasant to work with in his business. Mary E Rizzuto

GEORGE R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vorapong P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY W. 
Évaluation :
5

Excellent rate and great customer service.

Keith C. 
Évaluation :
5

Tim and Angela were very friendly , courteous and professional . The trailer was a dream to load and tow . The Salisbury location on Hammond Street is my new go-to location for my trailer needs . Thanks Tim and Angela for making my renting experience enjoyable and stress free . Jeff

ROBERT S. 
Évaluation :
5

Service and staff are already excellent!

RODNEY C. 
Évaluation :
3

Reimburse for gas returned, your policy change in this area may improve your rentals and referrals because of greater customer satisfaction. If you charge for a fill up you should be ready to compensate your customers who make sure they are as attentive to your policy's

ANTHONY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA O. 
Évaluation :
5

Prompt and great service!

LASHAWN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA F. 
Évaluation :
3

This was the 2nd time I've rented from them. The 1st was a good experience, this 2nd time was not good. I was charged 89,10 $ for a vehicle I had 1 and a half hour, 25 $clean up charge for popcorn in the floor that I didn't put there, 15 $for gas and I brought it back on a full tank. The owner wanted to argue with me and said I was lying. He didn't even walk out with me to check the truck before I left like he did the 1st time I rented. He says they sweep and clean the vehicle after each use but thats a lie and that uhaul was very unsanitary and the transmission kept slipping to the point that it was jerking bad. I will never rent from this location again. Complete get overs!

RASHEEDAH D. 
Évaluation :
5

Bien

FREDNEL F. 
Évaluation :
5

Keep up the good work

ELIEZER D. 
Évaluation :
5

Nothing!!!They were excellent at getting my needs taking care of.

KENNY C. 
Évaluation :
5

Absolute best service. All employees very helpful and extremely polite. Would give 5 out of 5 stars

PAUL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHERKATHLEEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
5

Everyone I dealt with: Tim, Sarah, and Brenda were very helpful, attentive, friendly and processional. They also used their experience and knowledge to help me solve problems with our moving plans. They also did their very best to make sure things went smoothly despite the many unexpected challenges that come with relocating.

DAVID T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELYN R. 
Évaluation :
4

Everything was ready with no problems.

Bonita J. 
Évaluation :
5

Tim went above and beyond to secure a truck for us even when it was our fault that we waited until the last minute to reserve one!

Benjaman B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darlene S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sophia M. 
Évaluation :
1

no comments

Tarlochan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Super service!!

Piotr K. 
Évaluation :
5

None. All of my needs were met.

Ashley M. 
Évaluation :
5

Everything was great. No complaints at all. Very professional and accommodating. I need an extra day and with a simple phone call it was taken care of.

VIRGINIA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chana E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hilton D. 
Évaluation :
5

Friendly and knowledgeable service, good experience. No hesitation from renting a Uhaul from Salisbury Self Storage again. Merci.

Jennifer R. 
Évaluation :
5

We had a rough day leading up to finally arriving to pick up our truck. They could not have been more helpful! Although the system was having issues and the discover card system was down ( all after issues at our hotel) they were so helpful and went above and beyond to make sure we were able to get our truck, minimize our wait and help get us smoothly on our way! So very kind and helpful! Definitely appreciated everything they did to help us!

Carol G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONNA A. 
Évaluation :
1

The app needs to be updated and made to correspond with all phones..the Mobile app was horrible

Liantwanette L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel J. 
Évaluation :
3

Tim was very accommodating

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

Staff was extremely helpful!

Steven G. 
Évaluation :
5

Very friendly and helpful

Donald P. 
Évaluation :
5

Tim was outstanding! Very well organized, well-run operation, a joy to deal with. Merci.

Heidi T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany M. 
Évaluation :
5

The manager Tim was excellent. He contacted us before our arrival and made sure that everything went perfectly!

Alan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa W. 
Non les évaluations ont été soumises pour cet établissement.

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