Was charged for 3gallons of fuel even thought it had the exact amount of gas and range as it did when I picked it up
Daniel A
Customer Reviews for Salmon Creek Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Have more help so there is not such long lines.
Joni MSketchy location. Very dark, no one around, wondered when the cops might show up. I did NOT like that my reservation location was changed after the fact. Was NOT given a choice regarding changes. Poor business practices.
Kevin WNone :)
tim aThe place is clean and the rates are reasonable, but the office staff isn't very knowledgeable. When I opened an account, the information was entered incorrectly and I was overcharged. Later, when I stopped by the office to ask a question, the staff person was sitting outside, talking on the phone, and didn't see me walk past her and enter the office. I had to go back outside and get her attention. When I closed the account, the computer died and needed rebooting twice. Once it was finally running, I had to tell the person at the counter how to access the reservation software, as well as help her navigate it. I was owed a refund for the last month's rent, but was told the only person who could do that was on vacation and that I would have to ask again later. They are very nice and accommodating there. They just maybe need to train their desk staff a bit better. And invest in new office equipment.
Melanie M | Expérience généraleVery friendly and efficient pickup and drop off. Would definitely rent from this location again if needed.
Karin EThe only issue I have with U-Haul is not with the location and their service which were both excellent but rather with your mobile check in app. It is cumbersome and confusing and I consider myself a fairly educated and technically hip grandpa. It left me not knowing whether a step had been completed or not. For instance, I made an attempt to add my drivers license info in the app and it failed. I went to your website and accomplished it the day before pickup. While sitting in the parking lot of your location I attempted to finish the check in process only to see the license was requested AGAIN. HORRIBLE EXPERIENCE. Thankfully your agent there was able to finish the check in and I was finally on my way, all be it 20 minutes late.
Rick HGreat customer service, friendly and efficient.
Heather PVery helpful and pleasant return personnel.
Dennis LVery good and friendly communication. Very pleasant. Definitely go back to this location if I need a truck or storage.
Jonathan UGood work!
dave cSharon was incredibly friendly and helpful, calling me a day ahead of time to confirm details, and giving me her personal contact information in case anything came up. Very disappointed in U-Haul's 24/7 pick up system, but that has nothing to do with Salmon Creek Mini Storge.
Christopher HKeep this up! While moving a pain, U-haul made it manageable.
Marc LI was worried about how to drop off before the office opened and again, the experience was smooth and efficient. There was ample space to park the truck. Great job.
Christopher LImagene is the BEST!! Thanks for always finding ways to make things happen. If/when there is a need for storage in the future either for myself or anyone else, you'll be my top recommendation. Thanks again! :-)
Amber B | Expérience généraleThe staff was great, the location was good. There weren't enough trees in the area to cool it off in the summer and In the winter there were gutters right outside the units which I imagine they'll be a lot of mice and rats during the winter. Too expensive especially for these older factors.
Ramona L | Expérience généraleEverything went perfectly at Salmon Creek Storage and Imogena was fantastic! 💗
Terri SSat in Salmon Creek Mini Storage parking lot with 1 to no bars of cellular service, attempting to checkout vehicle via app. Had to leave, drive one mile north, to gain enough wireless signal to complete process. Next time, I'll simply go into the office, as the Truck Share 24/7 option requires so many steps (scan license, etc.) to complete online.
JAMES BStaff was extremely helpful and was delightful to use this facility
DANIEL D | Expérience généraleNo improvement needed
DANIEL DFriendly, fast and efficient! Had a wonderful first time experience with Uhaul. Thank you so very much!
Karina KIma Jean is the very Best!! Love her!! Thank you!!
Ramona LIma Jean was fantastic, a true angel during a hard time. The Best!!! Thank you!!!
Ramona LPut mileage on the check out receipt. Stop charging so much per mile.
Merle PVery helpful and friendly clerk at the location. Will definitely use this location again if needed.
John KIt was amazing service. I called at 9:30 a.m. and did everything on the phone and was able to get the correct size uhaul van in an hour! Friendly staff makes it even better.
Mary SThis uhaul cost me twice what I expected. It was supposed to be $30 plus mileage with the $14 protection plan. I got the bill today and it's got an additional $59 rental fee and the $28 protection plan. Won't be renting here again. Plenty of other uhaul places that are more upfront on their intended pricing.
CHRISTOPHER SEmployees were very friendly and helpful!!
Tamara M | Expérience généraleI was very impressed with the service we received at this location. I am a frequent customer of Uhaul and have always been satisfied with the experience. Merci.
Jimmy SNo issues
TIMOTHY AThe appliance dolly was in poor shape and would not stand up. It fell over on top of us several times.
Naomi WN.D.
Theodore DGreat facility. Always well maintained and secure
DOUG M | Expérience généraleI have used Salmon Creek Storage Facility for several years. I have been very satisfied with the condition of the facility and ease of access. The staff have always been very helpful.
PAUL M | Expérience généraleI was not notified that the pickup location was changed resulting in going to two locations. Christopher will reimburse me $50 for this inconvenience.
Pam GAll employees were very friendly and helpful. I would highly recommend anyone needing to rent a u haul truck and wanting top quality customer service to go into this Uhaul /storage place. Imagene and Sharon were very qualified for their job and they both perform their jobs with utmost confidence.
Tamara MWhat a wonderful experience from start to finish!
Erika S | Expérience généraleA very clean facility with a friendly staff. Que demander de plus?
David D | Expérience généraleI would just like to thank this location for it's above me beyond customer service and help during the covid-19 pandemic. They were very friendly and helpful through my whole rental experience and were wonderful to speak with. I appreciate their customer service and will strongly recommend everyone I know to rent from this location in the future. Thank you again for your outstanding help and service you provide, especially in this great time of need for our country.
Anthony WGreat experience. Staff were always helpful and made things easy.
JEFFREY M | Expérience généraleKind lady, friendly cat, convenient service.
Isaac SAppreciated the service, professional and quick. Sharon is awesome! Thank you
Jamie DExcellent customer service. Great experience
Erik KNice, efficient service
Melody CFriendly and great customer service.
Mike MFirst time I have gotten real customer set in a long time
Amber SGreat experience. Thank you!
Abigail HExcellent service à la clientèle. I will definitely come back to this location should I require your services.
Todd CAmazing experience at salmon creek mini storage! Very helpful staff, made sure I knew it was ok to do the after hours drop! Will use them again for UHaul and self storage!
Matthew WI'm dissatisfied w Uhaul and their very poor communic around this one mo free storage offer. Vancouver is too far from our home, but Longview (our how me) has no full size storage units avail.
JOANNA R | RéservationThe appliance dolly had broken belt that I didn't see until I was using it. But other wise everything was excellent.
Eric OIf you want to keep your clients, keep the office A.C. cooler.
Robert HNice people. I needed outdoor 5x10 and they did not have one available. The agent called everywhere to help me find one. I would rent in the future.
Richard W | RéservationPerson working at counter very helpful and friendly.
Robert SMake sure that the first place you rent from has the size truck you want.
Shari CThe ladies were very helpful!
Jose PCaring and did their work fast and completeTHANKS
JOHN JGreat friendly staff
LINDA C | Expérience généraleHad reservations made well in advance of moving day, Jan. 1. Made numerous calls, left messages to reconfirm, no response. On arriving at pick up location sign on office said closed until Jan. 2. After calling different phone numbers eventually reached the mgr. Jeannie. Who told me they were closed. Reiterated that we had reservations that she had confirmed weeks prior. Reluctantly she agreed to rent us the guaranteed truck. She had reservation in her computer, said she forgot! Through numerous yawns the transaction was finalized after a half hour, please!
wendy nI can't think of any improvements needed at this location. Jeannie greeted me with a smile. She was very helpful and knowledgeable. I will use this U-haul sight for my needs.
Bonnie MGreat place very helpful staff!!
Kyle W | Expérience généraleExcellent
Christian MSuper friendly service! :)
Chelsey PThe staff were amazing. They were always helpful and accommodating in whatever way they could. We will definitely return if we need storage in the future.
ANGELA B | Expérience généraleGreat service.
dan MTruck was given to me dirty (cabin and loading are). Fuel mark was incorrect. I was charge for 2 days for no reason (I rented the truck for 24 originally). I was told that fees online are only for 12 hours; not up to 24.
Roberto D