Le client n'a pas laissé de commentaire.Whitney T.
Sam & Marys Woodworking
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Nobody was wearing a mask. We 4000 people a day die a day and there is no mask policy in Uhaul facility. Shocking and disappointing.Riza G.
The staff was great! Very inviting and didn't take long at all to get the trailer.Matthew S.
Choose to either charge for mileage or gas. I only needed the rental for 2 milestim M.
The hitch was put on our car wrong, the trailer was dragging as soon as it was loaded because of this. The chains were put on wrong and illegally, not crossed. Very nice people but these issues caused us to be about 5 hours late leaving on a 32 hour drive. The trailer itself wasn't clean. The inside was fine, the outside was filthy. There was an inch or 2 of mud/dirt built up on the tire shield things.Monique M.
Sam & Mary's staff was wonderful and incredibly helpful. Uhaul app was horrible and the agent I got assigned left me standing in the rain freezing. The location was great, the support agent on app, horrible.Tyler K.
Le client n'a pas laissé de commentaire.Stephen O.
My truck was ready and clean. I used my phone to check in and out. I would definitely recommend themTom M.
A little honesty would help. Wife was quoted a price of 29.95. I picked the truck up unaware of the quote price, and was charged 58.40. 14,00 $ of which , was an insurance charge. Insurance I did not ask for, nor was told I was purchasing. My auto insurance would have covered this and I would have declined the insurance had I known it was included. Taxes and fees are understandable, an underhanded grab of an extra 14 $is another matter. 14 $is not going to make or break me, but I guess if you make this every time you rent something it ads up. Rented uhauls several times over the years and , this is my first poor experience. Lesson learned. Check all your paperwork and don't trust these people.william C.
This rental was the cleanest UHAUL that I ever rented!!Elizabeth K.
Le client n'a pas laissé de commentaire.Lisa B.
Nothing. Things went perfectly with this location, and the staff is competent and pleasant to work with.Robert V.
Nice staff, convenient locationJoseph D.
Le client n'a pas laissé de commentaire.Matt S.
LOVED MARY, EVERYTHING WAS PERFCT!Diann F.
Le client n'a pas laissé de commentaire.Dan B.
Great services.Chris S.
Le client n'a pas laissé de commentaire.Harold B.
Signs not visible. I know they are there only because I am having some furniture repaired.Winnie L.
Le client n'a pas laissé de commentaire.Rebecca D.
I personally wanted to speak with a representative to document the return of the equipment rented. the drop off was kinda self explanatory trailers on the right I guess trucks to the left. drop boxes on the outside wall.doug W.
Hideous experience. Truly the worst interaction I could imagine. The building is simply terrifying. To say it is filthy is not giving it any justice. I could not even find the entrance as it is not marked. There are dogs in the office that bark at you as you enter. There is nobody to greet you nor a location to be greeted. The guy simply walked past me and I did not know if he worked there. Honestly, I have tons of feedback on how horrible this was and would love to talk with and executive. Call me at 412.580.6408 if your interested.Steven S.
Easy drop off location. Randomly located and if it wasn't because we saw other trucks there we would have now known we had arrived. Maybe a sign or two would helpShawn L.
Sam and Mary's Woodworking is fantastic. Super easy to work with. They work with you in all you need. Highly recommend this spot for wood working and Uhaulling needs!Kris M.
Le client n'a pas laissé de commentaire.Holly P.
Better explanation of rates. Surprise fees -30 $ were unexpected as was the â€œsuggestedâ€ daily insurance.Mike R.
I only had one bar of cell service with AT &T at this location...It took 15 minutes to get approval and get directions to get the car for pickup. If you did a pre-approval, that would save time for sure...I would contact AT&T about cell service at this spot too, or move locations...Johanna R.
they changed locations on us and had to pick the trailer up over 30 minutes away rather than 5. Told us to pick up the trailer on Friday rather than Saturday as we requested and charged us an extra day. Was told I was getting a 50 $refund for the location mix-up and the 37,50 $ back for the extra day. haven't seen it on my card.Gary H.
Mary and Sam are FABULOUS!!!!! There is no way to improve that location! Once again, my experience with U-Haul, including the equipment, was gold-standard. THANK YOU!!!!!!!Lee T.
Le client n'a pas laissé de commentaire.ALISSA L.
UHaul could not find my location when I tried to check in. My location settings were on. We called customer support and waited for 15 minutes. In the mean time we tried two other phones and finally got through on one of thoseBrent D.
Le client n'a pas laissé de commentaire.Tori M.
I didn't get the total bill what was taken off on the card can you email me the price with the receiptchristine K.
Le client n'a pas laissé de commentaire.james O.
k two thingsâ€¦ When we picked up the truck at 2:30 PM it only had 1/4 tank a gas so had to stop to take care of that, I paid for a dolly not realizing there was already one in the truck! Also, I paid for a 12 pad cover which they did not useâ€¦ Not the fault of U-Haul but I thought they might have given me a credit which they did notJane S.
Le client n'a pas laissé de commentaire.PATRICK F.
I was completely frustrated with my experience with U-Haul. I have used U-Haul several times the last few years, but after this experience, this will be my last time. I understand this is a difficult time to navigate through with COVID-19 but if you open and are going to provide service, customers expect you to follow through with what they signed up for and are paying for. I made a reservation for a truck rental a week before my move date. A few minutes after I made the reservation, a U-Haul rep called me to inform me that my preferred location did not have the truck I was looking for, and they directed me to a different location. No big deal. You would think that when they change locations on you, that their reservation details in the following emails would reflect that change. I received an email the day before with instructions on what to do on the day of my rental. On the same email, it told me to go to my preferred location, and then later on in the email, it told me to go to the one it was changed to. Very confusing. The email said I had 24/7 service available, and I could check out the truck at any time, but I went at my reserved time. I arrived at the U-Haul location at 9:00 AM. This was the time I had reserved, and was listed on my reservation. I went through the mobile check-in process and got to the point where I had to open the lockbox to pick up the keys. The lockbox was empty, and no keys were inside. While on the app, I messaged the live help on the customer service. The rep told me to go visit another U-Haul location. Didn't say which location, or explain why there were no keys in the box. I called the local number. The person I spoke with kept telling me they were looking into the issue. I was on the phone with them over a half hour with them coming back every five minutes or so to say give them a little more time while they were looking into the issue. I think all they were doing is stalling to wait until the store location was open at 10:00. I wasted over an hour of my time picking up the truck. It wouldn't have been so bad if I was the only one affected, but I had several movers lined up to help me at each location. This was not only a complete waste of my time, but also all of the people that were helping me move. Once the store owner got to the store, he was at least somewhat helpful. I was very upset with him at first, because he was cursing and made it sound like it was my fault as he said customers usually don't check out correctly and they never do anything correctly, but after he looked up all of my information and saw that I did everything I was supposed to do, he was helpful and gave me the keys. Before leaving, I checked out the back of the truck to make sure the furniture pads I ordered were on the truck, as I've been burned several times by U-Haul in the past by not including the equipment I reserve. There was a dolly which I did not reserve, but the dozen furniture padsBrian D.
Our move was successful. Picking up and dropping off was challenging because of the pandemic effect on communication. Would rent here in the future if needed.Robert G.
warning about the extra charges such as gas.dana D.
Nothing. Everything was fast and convenient. Staff very nice and helpful.Emily P.
Le client n'a pas laissé de commentaire.JULIA M.
Le client n'a pas laissé de commentaire.David J.
Le client n'a pas laissé de commentaire.ronald L.
Le client n'a pas laissé de commentaire.Ed Z.
Le client n'a pas laissé de commentaire.Charles M.
Perfect and smooth experience.timmy T.
Good location, easy to find and to leave the Truck at.DIEGO L.
Connection chains to hitch from trailer installed dragging on pavement. Lighting cable too long, as well. Had to go to Uhaul in Washington, PA to correct problems after identified as a problem at Goodyear tire and service!Marlene O.
Friendly, helpful and very easyMerissa C.
Le client n'a pas laissé de commentaire.Monica G.
Le client n'a pas laissé de commentaire.Luke R.
Le client n'a pas laissé de commentaire.embry W.
It was easy and good customer service very happy with rentalpatrick C.
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.Elba G.
Le client n'a pas laissé de commentaire.Joseph S.
Le client n'a pas laissé de commentaire.Karen K.
Great service and van was excellentGeorge P.
Le client n'a pas laissé de commentaire.Mike M.
Le client n'a pas laissé de commentaire.ronald L.
Great Uhaul!!!!Damien S.
We called to see if the trailer was big enough and we were told yes. Came and got trailer. Took it to South Park to find out it wasn't big enough and we weren't able to use.John G.
Le client n'a pas laissé de commentaire.Loretta D.
Le client n'a pas laissé de commentaire.Leeann M.
Everything was great for thiis experienceDiane W.
I did not get a printed receipt and the charges on this whole trip have not matched the original contract that I received a month before I picked up the truck. Buyer beware of â€œhiddenâ€ rental charges for you vehicle.joseph C.
Le client n'a pas laissé de commentaire.Jane D.
Le client n'a pas laissé de commentaire.Michael W.
See previous comments. U-Haul knew we were moving from Cleveland to Pittsburgh. Instead of directing me to drop the truck off at Sam & Mary's, they wanted to send me almost an hour away in rush hour traffic to Bridgeport. I called to get a better suggestion and your rep Nick said there was one 5 minutes away ( Sam & Mary's) but he couldn't tell me to take it there so he transferred me to another area where I talked to a girl who wondered why I was transferred to her. She then sent me back to my original spot where I had to start over again. After staying on hold for 15 minutes, I decided to just take a chance on Sam and Mary and thank God they were still open at 5:10 PM. They were wonderful people and I would highly recommend them to anyone in the Pittsburgh area. Your entire Corporate process of acquisition and drop off has to be completely overhauled.Gary M.
I did not realize that I was renting a truck share and there would be no one here (even though the place was "open") to assist. No moving pads, as requested. It took almost an hour to figure out how to get the truck. Thankfully, UHaul was great to work with over the phone, both for the pick up and return (phone issues prevented us from easily returning too).Daniel K.
Nothing! Excellent experience, super nice people.Jessica M.
Le client n'a pas laissé de commentaire.sharlene C.
Everything was great at Sam & Mary's. U-Haul charged us 5 $extra for moving blankets and Mary is working on the credit for that.Daniel C.
Le client n'a pas laissé de commentaire.Joseph L.
Le client n'a pas laissé de commentaire.Jesse M.
The computers were down at the time of return, so i was not provided with any documentation of my vehicle return. Mary was very nice, but the office was not very inviting, as it is shared by another business operating out of the same location.rhonda P.
I have never done this type of , all email/phone rental. It was very hard to navigate through the process. There was not a person that actually knew how to make things work out smoothly. I called the 1-800 number because we were able to return the rental a day earlier and the rep said that it would not matter on the charges. It was very expensive and I wasn't satisfied with the customer service. I think it's a great concept but don't see the value of paying double the price & I had to do all the work..Darla T.
Le client n'a pas laissé de commentaire.Vito F.
Improve your automated pick up system n wait time for customer service. Took almost 1,5 hrs to finalize pick up before leaving location. Extremely frustrating way to start a move!Andrew B.
Le client n'a pas laissé de commentaire.John T.
Le client n'a pas laissé de commentaire.Kevin O.
Very polite and helpful.Charles R.
Le client n'a pas laissé de commentaire.Chitti Babu G.
Le client n'a pas laissé de commentaire.Casey B.
Was very friendly and considerate. Highly recommended !Ross D.
Le client n'a pas laissé de commentaire.Roseann S.
Fast freindly service...last minute move they had the truck I neededWILLIAM S.
I had no problems and everything worked well for me.Greg H.
Le client n'a pas laissé de commentaire.Karen M.
Le client n'a pas laissé de commentaire.Robert D.
Le client n'a pas laissé de commentaire.Gerald B.
Le client n'a pas laissé de commentaire.Patrick F.
The lady who I rented the truck from was super nice and very helpful!Cindy C.
The van was excellent. I booked online for a 8AM pickup but they open at 10AM (I didn't know that). We tried the ride share (key box with the app) and it didn't work - key was not in the lock box. I didn't get the truck until 9AM. The owners were great to deal with, but I wasted an hour of a very busy moving day sitting in the parking lot talking with customer service.Abdiel O.
took over an hour to get the truck keys. Uhual website never even responded and spent 26 on hold in the 25/7 line only to be hung up in. HorribleGARY S.
Le client n'a pas laissé de commentaire.Ben G.
You can't improve on a perfect experience! Thanks, Ken skolnickKenneth S.
Le client n'a pas laissé de commentaire.Lawrence M.
Extremely helpful. The original pick-up site had the wrong mileage and empty tank listed. Also had a bunch of new blanket bags in the truck from the original pick-up location that they did not charge me for because I did not order them. This location corrected everything and was very nice about it. Thank you!!!Brent H.