I don't know if this has anything to do with the location, but when I returned the car, the guy told me he'll check the truck out for me and email me the receipt. But checked it out 12 minutes and charged me for an extra day only for 12 minutes, which was not even my fault because it's a corner store so they had customers and I was just waiting there for him. I was able to get the refund after calling the customer care and waiting on line for 30+ minutes.MAHIAN C.
Customer Reviews for Sams Express Mart
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Rental veichle need to be clean. Previous user didn't fill up gas. Cause of that I believe I had to pay extra gas money .Really disappointed.Rifat R.
Le client n'a pas laissé de commentaire.YOLANDAKAYLA ANN K.
I didn't take uhal, but they are changed meMuhammad H.
Le client n'a pas laissé de commentaire.Daniel W.
Le client n'a pas laissé de commentaire.Jonathan H.
Le client n'a pas laissé de commentaire.AUTUMNARIEL T.
Mike was very nice. The truck could use a cleaning though in seating area.LILLIAN H.
Le client n'a pas laissé de commentaire.KYLEW R.
Le client n'a pas laissé de commentaire.aaron E.
Very dangerous area and completely upset that I was sent to such an area! I did not book from this location and this was very dangerous.Elizabeth G.
Le client n'a pas laissé de commentaire.maria O.
Sam is great to deal with!Dwayne R.
Le client n'a pas laissé de commentaire.John L.
No concernsKAREN R.
Le client n'a pas laissé de commentaire.Mark G.
The owner knew who I was and helped me with the return which was great. The building smelled like someone has smoked inside it for 50+ years. I didn't realize I was just under 1/2 a tank when I returned it. For this i was charged an additional 12 $+ which seems excessive based on how cheap gas currently is and that there is a gas station at this location.Nevada O.
Le client n'a pas laissé de commentaire.SABRINAR M.
Called and Rushed me to have the truck back by Noon & it was only 10:30. I would have just went to another place. Dont rent if your nervous about booking.Rajaee F.
Was so surprised by how smooth everything was even though the pick up and drop off was at a gas station. Great experience and a great price.Cameron M.
Le client n'a pas laissé de commentaire.Juan B.
Limpiar un poco mÃ¡s los camiones. Mis colchones se ensuciaron. Por lo demÃ¡s excelente servicio.Sadiel R.
We could not get the online drop off to work. It would not allow us to upload the picture. This was very frustrating as we were trying to not have to be in contact with people in public.James G.
Le client n'a pas laissé de commentaire.lutfur B.
Le client n'a pas laissé de commentaire.STEPHION H.
Le client n'a pas laissé de commentaire.Edward B.
Le client n'a pas laissé de commentaire.Vanessa H.
Le client n'a pas laissé de commentaire.Carlotta T.
Le client n'a pas laissé de commentaire.Erin Q.
Le client n'a pas laissé de commentaire.lavonne B.
EXCELLENT CUSTOMER SERVICE THE TRUCK WAS CLEAN AND WELL MAINTAINED!!!!kiesha T.
He was good help for me an good service.Naif A.
Le client n'a pas laissé de commentaire.MOHAMMAD A.
Very helpful staff and vert friendly.Joseph B.
Le client n'a pas laissé de commentaire.Melissa M.
Le client n'a pas laissé de commentaire.Derek P.
did not have the equipment I ordered online which was an appliance dolly I had to drive to four different U-Haul locations in order to rent one my only suggestion is to have a dolly for customers other than that staff was very professional and courteous truck was nice and clean and in orderSharquita O.
Bad section of towncraig W.
Le client n'a pas laissé de commentaire.Mark L.
Le client n'a pas laissé de commentaire.heidi B.
Save your quotes, I called earlier in the week and was quoted 334,00 $ and when I called on Saturday morning to confirm booking, I was told 434,00 $. only because the Pod was delivered, it was too late to cancel. My family use U-Haul all the time and I am very disappointed. I will have to take my business somewhere else.glyde P.
Le client n'a pas laissé de commentaire.Ryan G.
Le client n'a pas laissé de commentaire.diane L.
Kinda exspensiveDebbie P.
Le client n'a pas laissé de commentaire.Natassia W.
Le client n'a pas laissé de commentaire.Janice A.
Le client n'a pas laissé de commentaire.hareeshbabu D.
Le client n'a pas laissé de commentaire.Lynn G.
No improvement necessary. Thanks guys!Bruce W.
Le client n'a pas laissé de commentaire.thelma H.
Awesome customer service.chris I.
Le client n'a pas laissé de commentaire.Ahmed H.
Great Customer ServiceDESHAWN S.
Le client n'a pas laissé de commentaire.chong qiu L.
Are you JOKING? Ignore the requested pickup (a large Uhaul dealer), make you drive 30 mi to get equipment and then it's NOT there - so make you drive to a THIRD location?Dale M.
Dont over charge them for days they dont have the equipment. When do do overcharge refund the money instead of giving them empty promises!Dwayne R.
Le client n'a pas laissé de commentaire.Richard S.
I was over charged at this location...i went 8 miles and got a 20$ truck how did i end up paying 70$+ will never use uhaul again !!!!!!!JELISA G.
Le client n'a pas laissé de commentaire.JENNIFER D.
Le client n'a pas laissé de commentaire.Stephen P.
you made moving easyback to B.
Le client n'a pas laissé de commentaire.Robert W.
The light in the truck did not work.. fix itKani T.
Process/transaction was super easy and quick. Appreciated the accessible location off 33christine K.
Le client n'a pas laissé de commentaire.Mohammed H.
Le client n'a pas laissé de commentaire.Maria R.
The two people working there were so nice and everything was quick and easy.Hallie W.
Le client n'a pas laissé de commentaire.Tereka B.
Truck was barely drivable. Needed to be repaired, taken cars of before renting out.Mahbub R.
Le client n'a pas laissé de commentaire.Noel C.
Le client n'a pas laissé de commentaire.Salvatore C.
They were very unprofessional was handling a personal call the whole time I was trying to return the vehicle yelled at me because I was waiting for my uber and he was on the phone on a personal call very unleashed that I had to pay for this service hoping something can be done or a refund .anthony D.
Truck was full of chips and pretzels water bottles I ordered a truck with an appliance dolly no dolly I was sent to another uhall place after Amy from dispatch said they had them in stock arrived no dolly then I was sent to a place on main Street for the dolly no dolly I then had to rent one from home Depot the employee at Sam was no help he just wanted to push blame on other I will be contacting the BBB about this experiencedavid D.
Very nice peopleisrael R.
Le client n'a pas laissé de commentaire.anthony G.
ABSOLUTELY LOVE THIS LOCATION VERY PROFESSIONAL!precious J.
TERRIBLE CUSTOMER SERVICE! DO NOT PICK UP FROM THIS LOCATION!!! This is basically a gas station that rents U-Haul equipment out to probably make an extra buck. The lights on the trailer we reserved in advance didn't work so he passed us onto another location and said they would fix it for us. The employees at that location complained that he does it all the time and he shouldn't be allowed to rent U-Haul equipment. Long story, U-Haul gave us the run around, and we weren't able to pick up our trailer until the next day!! Unacceptable!! I reserved it two weeks or more in advance for a pick up at 8AM and was not able to get anything until the afternoon of the previous day. The lights didn't work on any of the trailers. We had to go to multiple locations around the city. I want a 100 % refund, I've never had a worse experience and doubt I ever will.Alisunn J.
Le client n'a pas laissé de commentaire.Bobby H.
Outstanding service Pleasure to do businessJANCE C.
The service was fine.jonas M.
Everyone was friendly thank you guysbrittany G.
Le client n'a pas laissé de commentaire.Koray Hasan E.
Great job, keep it up!WILLIAM H.
Le client n'a pas laissé de commentaire.Fred B.
Le client n'a pas laissé de commentaire.Michael L.
We were overcharged for an in town use of under 10 miles round-trip with a dolly rental, a 15 foot cube van cost 70 $. We expected 40 $. We were whipped off.Terry B.
My contract said 43.29, but I was charged 49 on my card without being told. I want to report 880 Fillmore , buffalo, ny for misrepresenting themselves. They also ask that you fill the tank up upon your re turn without checking mileage. Or informing you at the time of purchase. I have been dealing with uhaul on Genesee ave. In buffalo for years. Matter of fact on the 4 of September. I just went on Fillmore because it was closer to my home. I will never use them again and inform my friends and family not to do so! Bad taste in my mouth.Antonio J.
very good placeAndrzej M.
So bad customer service... I will never going back this place! My trak was clean but guy was so bad took like so bad he was like why my fucking trak not clean ! He give me dust can and brum to clean the trak .MOHAMMED C.
This UHaul rep is courteous and reliable and we will definitely recommend them to anyone in need of this service. This is our 2nd time using this location and everything went smoothly both times.Jacqueline W.
Explain the clauses about gas and milage and ensure that the customer understandsLakeiya G.
Quick, in and out, convenient. Very helpful staff!!nancy C.
Have the truck that I ordered a week in advance available as promised, instead of a substitute.Jeffrey L.
Le client n'a pas laissé de commentaire.Libby M.
Sam was great and truck return went smoothly. Would highly recommend this location for truck rental.Daniel Z.
Le client n'a pas laissé de commentaire.Catherine J.
we picked the Uhaul truck up at a very sketchy gas station in the middle of a dangerous hood. The man that was cashing us out for it was very rude and actually charged my husband with the safemove insurance when I specifically didn't include it on my order. When I called to dispute it, he was very rude and unprofessional. We did get the refund for the insurance however the overall experience I wouldn't recommend to a friendMykayla H.