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WESLEY Picotte
Customer Reviews for Samuels Automotive LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I love neighborhood businesses .... this one did not disappoint ... better service and personality than larger business locations and had offsite parking available to leave my personal vehicle while using the rented vehicle. This is definitely a bonus!
Connie FordThanks to U Haul for a easy moving experience using their equipment. Every one I spoke with was very helpful and friendly.
Randy RaddatzThanks to U Haul for a easy moving experience using their equipment. Every one I spoke with was very helpful and friendly.
Randy RaddatzGreat service and went above and beyond
Michael StapplerGet rid of the bitchy lady behind the desk
Misty MackeyI dropped off in an unattended parking lot across the street from the actual business. I had to call the business to get unloaded. I wasn't given that info in advance
Wayne HartAll was good.
Don BurnsFirst time driving a U Haul truck. It was great! Excellent visibility with the side mirrors as well as the backup camera. I am very impressed. Even better than a 32' RV or my SUV car.
Pat gibsonNot a thing! :)
Amy SlettelandDrop-off location was changed. This area is not safe at night.
Stephan GrothWas not given location where I made reservation. Should be refunded.
paulette kalloFriendly and helpful staff. Location slightly difficult to find and or recognize but not hard.
NORMAN SEASEthe only problem was the windshield wipers just smeared the water and made driving at bite unsafe.
BRUCE ROBERT JACKSONYou can tell customers that the location has been closed for vacation and that while they can rent a truck, they will be surprised when the other items selected (utility dolly and furniture pads) will not be found in the truck. And I did not appreciate being on hold for over an hour and then being disconnected. Your lack of service delayed my loading, and subsequently the unloading which required me to extend my move an entire day.
Douglas HethmonI rented in Coos Bay, OR for a trip to load goods in Port Orford OR and unload in Ashland OR. I chose theCoos Bay location (60 miles from Port Orford) because it was the closest dealer with a 10 ft truck. I returned in Medford because you offered a discount ($20?) if I did so. At no point was I told that these decisions might result in charges for additional mileage, You should have told me.
WARD WILSONOwner was not there
Miranda HoffmanI turned my truck rental in through self service; took several pictures through the Uhaul app. Before I left the vehicle Alex opened to back of the truck and I received a clear through the Uhaul app. When reviewing my credit card statement I seen a 25 charge from Uhaul, I called and questioned the charges they told me it was for cleaning fees. I disputed the charges and when I asked about them I was shown pictures of the cargo area not being steeped out and grease residue in several locations. I swept out the vehicle and know it was clean when I turned it in; Alex also opened the cargo area before I left and did not say anything at the time; when I asked him about why he didn't say any thing at that time he said it wasn't his job to tell me how I should turn the vehicle in; but he certainly had no problem charging me a clean fee afterwards. I took some photos and one of the cargo area but was not able to retrieve after the fact. When questioning the photos I was shown by Uhaul I was certain they were not of the vehicle I turned in. My word against theirs; the 25 charge is more of principle; but Uhaul has lost a customer for life; I will never rent from them again when they can submit claims without discussing the charges.
John HollandsworthThere is another location in Coos Bay which deals specifically with Uhaul rentals
Janine JeanesNo improvements. The automative place was nice, and renting was an easy process. I like their dog. ??
glen haywoodthis location was where we took the van with cockroaches and got another van to use, it was 35 miles away in the opposite direction, the lady that helped us was nice
Ricky AdamsService is great, plus it's in my neighborhood which is appreciated.
Gene AndersonNothing everything was awesome!
CASSANDRA ESCOVEDOthings went smoothly
David Zirklenice truck at a fair price. no complaints on the equipment. friendly service however the uhaul computer wasnt working correctly so took forever to get out the door.
brian laymonI think the agent there was new and inexperienced, called to have someone walk him through the check out procedure. He was perfectly nice, just needs time on the job so things go more smoothly.
robert O'dellThis place is small and primarily a repair facility for cars. Was not what I expected for a UHAUL location. They didn't have boxes, blankets, etc. I had some unused boxes to return for credit. I had to go to another UHAUL location for this.
John RosanderNobody was around had my wife return to finish the drop off procedure.
Patrick Wilkenothing. just keep up the good work.
jack mullenI showed up just as the staff were leaving and the gal took the time to listen to my concerns and talk with me about the process and made sure I was comfortable leaving it there the way I did before she left. Highly recommend this location!!!
Mariah WilmarthWhy was I sent to the other drop off location for the truck and another for the trailer? Someone sent me two different drop off locations.
Alfred ParsonsExcellent, prompt service and very professional. This place gets five stars!
Edward HodsonI thought the staff where I picked up the dolly was excellent and couldn't have been more helpful.
Robert SmithI drove almost 2000 miles and didn't have any issues. The truck ran great!
Riki BlohmFriendly and helpful service.
Tracy FadnessFriendly service, good experience.
kathleen hahnCrystal provided 2 helpers to help me unload the truck and they were good workers. Thanks Crystal.
Ron MalinowskiThis was a very convenient site for us and the cost was very reasonable.
Tom MitchellExcellent service..
debra grayPERSON BEHIND COUNTER HAD NEVER RENTED A UHAUL. KEPT CALLING EMPLOYEE WHO HAD TO LEAVE EARLY FOR HELP. TOOK AN HOUR TO COMPLETE A FIVE MINUTE PROCESS.
CHRISTINE LIOUBENOVNothing. It was Perfect: Friendly, Fast, Easy, Convenient
Jackqui ShearerThis was the fastest check-out I have ever experienced with any U-Haul location!!! Proficient, courteous, friendly, fast....all I could ask for! I will definitely steer all my rental business to this location n the future. Thank you!!
Ervin JonesThey need more supply 10 foot box vans.
JOHN WOLVERTONexcellent service, helpful with fixing the plug for lights. great job
AGNES PAROLINIOverall a great experience, owner helped me hook up my truck to trailer rental, crystal the front desk lady was very friendly and knowledgeable-- rate them highly
DAVID AUGUSTINEUpon picking up the truck, there was a rubber hose hanging out of the gas tank, and zero fuel.
ERIC TURNERFast and professional service - truck in perfect condition for our needs. We would definitely use this service again!
Richard MoellThe people at this location were very nice and helpful. Would absolutely do this again.
MITCHELL BROWNVery friendly and helpful...The truck we got was excellent for are needs. Je les recommande chaudement.
Linda AndersonThis was the most helpful Uhaul location I've ever worked with!
Shaun DempseyWe was unable to get the first month of storage free that is suppose to be applied with a one way rental. I really think that should have been resolved better then it was. Having the storage would really be handy.
richard osborneFantastic customer service! Went above and beyond to ensure a great process, start to finish.
MELANIE KAREM