Customer Reviews for San Mateo Estates
(U-Haul Neighborhood Dealer)

51 évaluations

471 San Mateo Rd   San Mateo, FL 32187
(521 San Mateo RD, Sage Palm Drive and San Mateo Rd)

(386) 329-3951

Heures d’ouverture

  • Mon-Fri: 9 am–4:30 pm
  • Sat-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(386) 329-3951

471 San Mateo Rd
San Mateo, FL 32187
(521 San Mateo RD, Sage Palm Drive and San Mateo Rd)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–4:30 pm
  • Sat-Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Everyone was very nice and helpful. Great place to rent Uhaul equipment.

Anita Warrington 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ted Wyberanec 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah Havens 
Évaluation :
2

I received a trailer that was mechanically unfit, surge brakes, had no fluid, tires were worn, excessively, and half of the lights did not work.

CODY FRANK 
Évaluation :
5

The ladies that run this location are amazing. Very fast and very helpful.i will keep coming to this location for my trailer and truck needs!

Dixie Lee 
Évaluation :
1

San Mateo estates just charged me for 4 extra days when I dropped it off the day I was supposed to return it I'm going to start a lawsuit they're a ton of inbred retards the office was closed when it was supposed to be open and I parked the truck on the grass next to the two U-Haul truck that were there because they had not one single sign indicating a drop off for equipment absolute fucking morons and fucking retards who actually need to wear a fucking helmet. This is a fucking rundown RV/trailer park not a uhaul store tighten up retards

Justin Parry 
Évaluation :
2

I'm being charged for an extra day cuz manager is a spaz .... She deleted a bunch of my text when she assisted me with my phone and 3 times I asked her to quit pecking on my phone like a chicken. And I left having to fight with you directly to get the proper charges according to the general manager. And any refund. You charge me for my estimated mileage but I used significantly less and now you have my money locked up and I have no earthly idea when I will receive the difference put back in my account. Because this is the closest U-Haul facility I'm forced to have to rent here again next week to finish my move. GIVE ME MY DARN MONEY BACK that you owe me. And according to my bank you have withdrawn money five times when I only used the truck 3 days.

Douglas Hays 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDICE DURST 
Évaluation :
3

Stop making the customers take a picture of their I.D. and upload it themselves to a link that doesn't seem to work when we are literally sitting across from the employee who can just scan and make a copy of our I.D. in less than 5 seconds. It is a ridiculously stupid process

Jessy Jones 
Évaluation :
5

The order originally was for a 15' truck. My mover changed the time and we were assigned a 26' truck. It was clean but wouldn't start. There was no one at facility so we called Uhaul who turned us over to roadside assistance. No one could get truck started. We tried a 15' truck and it worked. U haul gave us extra time as the reservation was screwed up.

Richard Bayne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbara white 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry or Sherry Sasser 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Calhoun 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Beyerl 
Évaluation :
1

There was no one there after two attemps to deliver there we went to a place on RT 17 . Although the ower there was not able to take the equipment since he just purchased the location and was not yet set up . He did contact uhaul district manager(this is above and beyond great customer service)the manager advised us to return to disignated drop off location . So we did .I took a ton of pictures since there was no internet/gps there to do on line return. Left the trailer there . 4 days later the location called to see where the trailer was. i said it was out in front next to other trailer she said oh she did not verify the trailer number in the yard before she called.so she looked at trailer and confirmed I returned the trailer. I will never go back there. I will do business with the new location on 17 next trip.

christ sinagoga 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james hurd 
Évaluation :
4

Location was really hard to find on the pick up.The address takes you to a private house, you have to be aware of the address and keep going around a small road,but if you follow number of address you will find it,gps will put you at wrong spot

Guy Rogers jr 
Évaluation :
5

She was very helpfull

William Jakubik 
Évaluation :
4

Dear U-Haul Management, We would like to thank the San Mateo Estates , for their knowledge and kindness. She took time and showed great patience.!! Warm regards, Keith Neal NEALTECH, Consultant

KEITH NEAL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL COULES 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL JAMES MINARD 
Évaluation :
5

We ended up at San Mateo Estates after Guardian Angels Storage stood us up. We showed up at 9:15 for a 9 am pick up and no one was there. We received a call an HOUR later that the fellow had a flat tire.

DIANA ODELL HADAD 
Évaluation :
4

I had a great experience and will be returning soon to rent another vehicle. I was treated with courtesy and tespct.

Ronald Baum 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERRY JEWELL 
Évaluation :
5

The young lady was very efficient and helpful. A much more pleasant experience than I've had with a couple of other nearby locations in recent years.

KELLY TILLIS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerry Jewell 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIANE STONE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER MYRICK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Ashton 
Évaluation :
5

The customer service I received was too notch I have nothing but good to say.

Ronnie Story 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Kilcommons 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Kilcommons 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell Edwards 
Évaluation :
3

Le client n'a pas laissé de commentaire.

linda crawford 
Évaluation :
5

Was available quickly. I called the number which was much more helpful than the web site

James Rappaport 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica Cortez 
Évaluation :
5

The lady I dropped my uhaul off to was very helpful and very professional she was able to document the trucks needs and get it to service asap she understood that it wasn't money I wanted to be compensated it was that I didn't want another customer hoping and praying the truck makes it on their move I was stressed out badly and this location the woman I dealt with gave me a since of relief she was absolutely amazing.

Wayne Srerling 
Évaluation :
5

So easy and staff was great I'd give them a 5 star rating.

Mary Hagberg 
Évaluation :
5

It took 2 calls to customer service to get the app to let me pickup the truck which took over an hour.

david yonts 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles Rigdon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara Brady 
Évaluation :
5

Great people to work with. Very helpful and friendly.

james krause 
Évaluation :
5

Lori was very helpful. I highly recommend this U Haul place. If I need to rent a truck again I would definitely go here. Thanks for the great service Larry Rowe

Larry Rowe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Minasi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Ogle 
Évaluation :
5

I'm sorry, I'm terrible with names, but the lady that assisted me in renting an auto transport trailer yesterday (6/12/19) was Fantastic. She was More than Helpful, Kind and Very professional. She Made the experience Pleasant and as easy as possible! I would Definitely reccomend renting from this location

Devyn Bremmer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

russell coules 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert conover 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSS COULES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale Sweet 
Évaluation :
5

Nothing to improve. This was my first time renting a U-Haul and I was very impressed by Lori the rental agent. Merci

Sarah Oliver 
Non les évaluations ont été soumises pour cet établissement.

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