Le client n'a pas laissé de commentaire.Daniel G.
Customer Reviews for San Ramon Valley Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
San Ramon, CA 94583
(Next to Public Storage)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi :
9h30 am à 12h pm / 1h pm à 5h pm
- Mardi :
9h30 am à 12h pm / 1h pm à 2h pm
- Mercredi :
- Jeudi au vendredi :
9h30 am à 12h pm / 1h pm à 5h pm
- Samedi :
9h30 am à 12h pm / 1h pm à 4h pm
- Dimanche :
10h am à 12h pm / 1h pm à 4h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Marissa B.
Very professional customer service.TIMOTHY G.
There is a charge for 2 more gallons of gas even after after the vehicle was filled up more than whe it was picked up. The original tank measured at less 1 stripe from half a tank. We filled up more than a half tank before returning. I checked on Yelp, and this location had done the same thing to other customers. Please refund the charge on the gasoline that is not right. ThanksIndriani A.
Le client n'a pas laissé de commentaire.Paul K.
Le client n'a pas laissé de commentaire.VACHIRAPORN B.
Le client n'a pas laissé de commentaire.VINCENT C.
Le client n'a pas laissé de commentaire.Elizabeth G.
Le client n'a pas laissé de commentaire.HARRY O.
1. There was delay in picking up the van as there were no attendants available at the office when I arrived. I had to call and wait for sometime. If someone could have contacted me to inform ahead of time would have been better. 2. The vehicle's tire pressure was low, so had to take it to a shop to get the air filled which took some time in the midst of heavy rain. Someone should have checked the vehicle for any warnings and get it rectified.Vasista Rama Ran M.
Le client n'a pas laissé de commentaire.Denise V.
Le client n'a pas laissé de commentaire.TORREY Z.
The office was not open no one ever showed up and we had a pick up of 9:30 after an hour 15 minutes someone on phone was able to convert my contract to 24/7 which i was not familiar with. several people also showed up to pick up trucks and just left after an hour. terrible customer service. i also had to wait 4 days for a call back to speak to someone afterBrad H.
Wish I would have ordered a smaller truckGary W.
Le client n'a pas laissé de commentaire.Cindy L.
Le client n'a pas laissé de commentaire.DEMETRIUS B.
Le client n'a pas laissé de commentaire.CHIEH C.
Le client n'a pas laissé de commentaire.JAMES W.
More inventoryAJAY R.
The internet based check in was terribly inefficient. Need to have a representative for check in and drop off.Ronald S.
Aweful experience - touch less - no one on staff. Wasn't told I had to get 2 independent references tmrentnthe truck - didn't know how to get the kronur of lockbox - no hand truck or dolly in back of truck as I had reserved. AwefulMichael M.
Le client n'a pas laissé de commentaire.ALEKSEY B.
Love the new vansLAURENCE A.
Le client n'a pas laissé de commentaire.HEATHER O.
The U-Haul barely had any gas in it. Luckily my boyfriend noticed when he did or he would have run out of gas and had been stuck on the side of the road. We returned the truck at night and it was pitch black. There was no light so it was extremely difficult to complete the return, take pictures, etc. It was also difficult to return the keys to the office because it was so dark.Davin H.
Le client n'a pas laissé de commentaire.VICTOR L.
Le client n'a pas laissé de commentaire.BETTY S.
Le client n'a pas laissé de commentaire.CHRISTINE L.
I rented two different vehicles two days in a row. Both times, Juan was phenomenal to work with. He was patient, kind, and compassionate. Please give him the highest marks and a raise.Julie W.
Juan was amazingly nice and helpful. Give him a raise!Julie W.
Le client n'a pas laissé de commentaire.SHannon G.
Everything was great, The service desk man was extremely helpful, Thank you U haul for hiring a man like Juan at 1911 SanRamon Valley Rd, This service at this store is exception from Juan thanks againRonald D.
The gentleman at the front desk, was very professional while answering calls and assisting my family! MerciMICHELLE M.
I like this location because the service is excellent, the process is quickDIANE S.
Le client n'a pas laissé de commentaire.Matt B.
The truck was filthy inside and out.RUSSELL B.
Horrible costumer serviceAlison L.
Le client n'a pas laissé de commentaire.Karthikeyan M.
Le client n'a pas laissé de commentaire.Alexandra L.
Le client n'a pas laissé de commentaire.MARK S.
The online check-in provided no code for the lock box, so I had to call to get that. Also, when returning the van, I had to call, since it gave an error messageAnnkitt J.
The customer service was the worst I have ever experienced because it created a life-threatening situation. I would like to speak to the CEO, Joe Shoen.Pamela B.
Le client n'a pas laissé de commentaire.Harry B.
the reservation process is very difficult. I have needed to call customer support multiple times regarding this rental.Mark H.
This location is excellent!DIANE S.
UHaul offices should not be closed during business hours! There should always be a customer service rep behind the counter. Mobile check-in was great, but I had questions and needed help. Since the office was on "vacation" for a week, I had to wait on hold for 10 minutes to be connected to a customer service rep on the phone!Sara L.
We were unsure what time we would get off work when we made the reservation. We were told set it to the earliest time and pick up any time after that. We were not told to adjust the reservation time for later pick up. When we attempted online pick up, 2 hours after reservation time, it didn't work. After a 96 minute wait for customer service, we were told pick up had to occur within 30 minutes of reservation time. Customer service agent had to reinstate reservation. then all worked.Jim A.
Be open, its ridiculously stupid that no one is working in the office. You're online/remote pickup of your uhaul vehicle is excruciatingly painful. Way too many screens, way too many problems that arise. I had to call customer service and wait over 20 mins to get someone on the phone to help me as I was sitting in the uhaul parking lot. She even said to me that I hit just about every issue you can hit with this experience. Anisha out of Phx was great, very patient and very helpful. Hire more people in your customer service call center, as waiting over 20 mins to get someone on the phone is just plain stupid and bad for business!!!!!Andre M.
Le client n'a pas laissé de commentaire.OMAR A.
Le client n'a pas laissé de commentaire.ROBERT S.
rented a 10" van and drove for 21 miles, and they charged me 5 gallon of gas, and emailed them ask for a explanation....after week and half, no reply....guess they try to over charge when they can....KENNY Q.
Office was closed during normal biz hours when I returned to drop off van - this break wasn't during a normal lunch break so I couldn't turn in keys and confirm all was good while the office was closed - just left a note with keys and threw through the mail slot in the doorJames A.
Le client n'a pas laissé de commentaire.Denis M.
The rental pickup location was specified about 15 miles away from me and I requested a 9am pickup. Two days before my rental, I was notified of a different location which is nearer to me, but the pickup time remained 9am. When we went to the pickup location, there was no one, it was basically a storage facility doubling as a UHaul contractor (I presume). But they only open at 9:30am. Why wouldn't your software check their hours of operation and amend the pickup time also accordingly? This is either bad programming or careless attention to details. I am all for software automation, but the people developing the software should also know who their customer base is. 30+ minutes of our time wasted for lackadaisical software developers.Rajoo V.
Did not receive the truck on time, the dolly wasn't available. Had to drive 20 miles to get the dolly and was overcharged. Would not recommend this to anybody.VAMSI G.
The truck was dirty, and I did not have the moving pads for my trip then I scheduled a week and a half before so the attendant said I would not be charged but I later found out that I was charged for the moving pads.Stone C.
Le client n'a pas laissé de commentaire.John P.
My experience with UHaul was HORRIBLE!! Not with the people at the location but the customer service with the representatives whom I called for assistance at the local traffic division. Phillip Burks was completely rude, unsympathetic uninterested in assisting me with the situation I was put in, as was his assistant. Please call me for more details. 925-595-5164Tahirih R.
I was charged â€œafter hoursâ€ drop off fee even though I dropped off the truck in the middle of the day and left the key with a person at the reception.Remus V.
The site is convenient and the staff is very helpful- would be better if the UHaul vans were cleaner so make time to wash outside and clean inside.MARY S.
Le client n'a pas laissé de commentaire.Erik S.
When I returned the truck with the exact gas that I got with, I got charged for more gas.Jappreet S.
Le client n'a pas laissé de commentaire.JOSEPH A.
Very helpful as truck was moved to further location and he was able to get it back to San Ramon.Kent S.
Turning in the vehicle was a disaster ... for some reason when I changed the rent date on the vehicle, Uhaul's computer system changed the drop off location to Roseville. Finally, after spending over 3 hours on the phone and being passed from rep to rep, I found a competernt employee who was able to correct the error, arrange for the drop off at my prefered location, San Ramon, and save me a 120 mile drop off drive back to Roseville. Many thanks to that employee and my poorest recommendation to the others!Robert S.
I waited for 1 hour for the office to open up. I signed up for 24hr pick up so the key to my vehicle should have been left outside and it wasn't. This happened to three other people. I won't be coming back to the uhaulSOPHIA K.
Le client n'a pas laissé de commentaire.RICHARD M.
Le client n'a pas laissé de commentaire.Clay C.
Le client n'a pas laissé de commentaire.PAUL W.
Le client n'a pas laissé de commentaire.Greg A.
Le client n'a pas laissé de commentaire.Patricia E.
We were called less than 24 hours before our rental to let us know that there were no 26' trucks (which is what we needed/reserved) anywhere near our pick up. We were offered $50 and extra mileage but that doesn't help fitting everything into a much smaller truck. VERY disappointed in Uhaul (not the local stores).NATHANIEL S.
Le client n'a pas laissé de commentaire.YADOULLAH A.
Le client n'a pas laissé de commentaire.PATRICIA E.
Your employee was exceptionally friendly, and explained everything extremely well. The van was absolutely beautiful was only 3000 miles on it. It was like having a brand new van! Five star exceeds all expectations rental experience thank you thank you thank youMARIANNE C.
Reserved a truck a month before my move in the town that I lived in - but had to pick the truck up 15 miles away - very inconvenient. I also did not get all the moving pads I requested - also an inconvenience.Nickolaus B.
Le client n'a pas laissé de commentaire.Charles H.
Online checking experience was a nightmare. My drivers license is under renewal and I have a temporary license. Neither your online system nor the agents know how to handle it. I had to cancel my 7 am pickup and moved it to 10 am once the office opened. Affected my entire schedule!Partha M.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.Lisa M.
Le client n'a pas laissé de commentaire.EDUARDO L.
Cleaning the windows and windshield, both exterior and interior would be helpful for safer driving.TADAO Y.
Le client n'a pas laissé de commentaire.Margaret L.
Le client n'a pas laissé de commentaire.Christine S.
Their office is mostly closed and there is no real person to deal with. I requested the large U-Haul over the phone, and despite my explanation, she still made my reservation with a small car. I had to take it anyway just because it was too late. When I return it, they charge me $25 for 5 gallon of gas, and I only drive 27 miles and fill up 2,5 gallon of gas. When I showed them the gas receipt they refused to give me credit for the $25 charge. Total ripoff. I won't recommend this branch to anybody.Reza K.
Le client n'a pas laissé de commentaire.Ted G.
Very good service. Juan was very helpful in explaining the contract. I would recommend this location to others.Tom J.
I made a reservation for a truck in person 2 days prior to picking up vehicle. The facility was closed day of pickup so I had to redo the whole process on line to obtain vehicle. Come on what a waste of my time and people waiting to help with move. Why not just tell me the day I rented initially that I would have todo this. Poor communication!!!!!. Not happy with the whole situation.Steve A.
Le client n'a pas laissé de commentaire.Andrew R.
Had an appointment to pick up the truck at 9am, the online portal would not work and others standing in line with me waiting for the shop to open, had the same issue with the online check in. The shop was supposed to open at 9:30, it did not open until about 10am. Received the truck nearly an hour after I requested to pick up, noticed that the fuel gauge was marked at 1/2 tank on the paperwork, but was actually slightly below a 1/2 tank mark. Already being over an hour late for my moving day, I didn't have time to go back in and argue. Checked in the truck later that day, the fuel gauge did not move for the 14 miles I drove the truck. The next day I was sent my invoice and noticed I was charged for 3 gallons of gas at a ridiculous rate. Very frustrated with the lack of customer service at this location.Trevor H.
Le client n'a pas laissé de commentaire.Mark C.
The service at this location is horrible!Brian S.
Get a supply of furniture pads on hand.Mary S.
Le client n'a pas laissé de commentaire.Brandon H.
Le client n'a pas laissé de commentaire.Michael C.
Service was great, just keep it up.George S.
Le client n'a pas laissé de commentaire.Fred P.
Customer service at facility was amazing. Helped with storage unit and truck rental return. Je la recommande fortement.GREGORY F. | Premières impressions
Moved in on holiday weekend and juan went out of his way to help me when closed.MARIANNE T. | Premières impressions