Customer Reviews for San Ramon Valley Storage
(U-Haul Neighborhood Dealer)

Évaluation :

3

Clean the cabin area of a truck before you rent it; the cabin area, where people sit, had dried on soda in the cup holders, and no one has vaccuumed that truck in a while. We left the cabin area as 'clean' as we found it. I am looking for alternatives to UHaul as this kind of thing would never happen if a human were involved at the location. You probably will report this as something to do with the location; it is not the location, it is UHAUL

Évaluation :

5

Excellent customer service provided as well!

Évaluation :

3

Repave the lot!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Website was not working per the person at the counter

Évaluation :

5

Juan is superb and is extremely accommodating. Always great equipemnt, and Juan makes sure I have what's needed to achieve our goals

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

The location is fine, it's just the overall app experience to get the truck that needs to be streamelined. Too many steps

Évaluation :

5

Great service and easy

Évaluation :

5

Aucun

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Juan is outstanding, always very friendly, and over-the-top helpful. High recommendations for Juan and UHaul

Évaluation :

5

The representative was very understanding and kind when dealing with our situation where the truck had to be downgraded at the last minute due to insufficient inventory. He tried his best to accommodate for us and we appreciated that.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Nothing. Great experience.

Évaluation :

5

I have used uHaul twice within a year. This location provides better and smoother experience.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The gentleman who helped me rent the car was a true professional. Helpful, considerate and humbled. I like this guy.

Évaluation :

2

Truck not clean, dog hair on seating. Charged extra $20 unfairly since office was closed at 1:57 pm drop off but according to web site should have been open.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

No comments, everything fine.

Évaluation :

5

Have enough gas, so we don’t have to put gas in to start.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

The truck was not clean.

Évaluation :

5

improve after hours dropoff. your website is completely useless because the location finder doesn't work which makes it impossible to return vehicle. You need to eliminate this step in the dropoff process. Also You need a paper backup when the app doesn't work and prompt processing of keys that are left in lockbox. I should not have to return to location the next morning to ensure proper closeout. Very bad.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

The web site listed the hours for the Friday we picked up the truck as the office would be open, yet when we arrived at 2 pm the office was closed. We hadn't set up the phone pickup and when we called the main office, they were surprised the office was closed as their records showed it was supposed to be open. It took us an extra 30 min to get the keys.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Two thumbs up for Anthony/Monica and the whole crew at U-Haul Concord. As a frequent Renter, I do appreciate their professionalism and overall friendliness.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Friendly and helpful representative, the perfect size truck for the job, a clean truck with a full tank, and a great experience!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

I will never use uhaul again. Scammers with their charges

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

So simple!

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

2

Employees should arrive on time when opening the store. Not only was I unable to complete my pick up using 24/7, I had to wait an hour for opening hours and another 20 minutes because the employee was late.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Make it a better experience for customers trying to self-serve

Évaluation :

3

I was given the oldest, most dusty van. I requested a newer one, of the two others on the lot. was informed they were already taken... no one else was there. the were the same size vans. I do not have a receipt, nor can I find one in your iOS app or in my email. It took me 30 minutes to use your call center powered digtial app to take all the pictures. So, average experience. Not impressed. Will use U-haul again because its convenient.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great experience at this location 👍🏽👍🏽

Évaluation :

5

Smooth ride vehicle and great customer service

Évaluation :

5

A1++++

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

👍

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

This location is closed on Wednesdays. You have to use UHaul's online app to check out the truck. The check out process was not seamless and too much time to re-enter information. The driver's door would not close completely. The dashboard light indicated that. Why was this truck available if there is a safety issue with door not closing? The windshield was dirty and the windshield wipers would not clean because they were dried out. Could not get a different truck. Again, no one there to help you.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The online/phone approach takes a little bit of time, but it worked out great!

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

5

The van was clean, but drove diagonally (crabbing), like it had been in a major accident.

Évaluation :

2

Le client n'a pas laissé de commentaire.

Évaluation :

3

This location does not open until 9:30 AM. Uhaul customers desire to get started prior to this time, this location could benefit the company and the customer by opening earlier.

Évaluation :

3

The truck was really old and in bad condition was also calling to get the bigger size the receptionist was not understanding my request that I wanted to change the truck

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Destination on the agreement should not be optional. This causes confusion.

Évaluation :

3

Furniture pads were paid for but not provided. Pick up was outside of operating hours, so I presume someone forgot to put them in the truck. Suggest you call and make sure they prep the truck with requested items if you're picking it up outside of operating hours.

Évaluation :

1

My wife and I had 2 reservations for pickup trucks made more than a week in advance. Go to the scheduled pick up time to find the office closed on July 3rd. And neither reservation had an assigned truck. The phone rep got us a box truck to use so the Danville 4th of July parade wasn't a disaster. I don't know how a reservation is ignored and no one contact us. You had our phone numbers and email addresses. We could have gone somewhere else if you told us in advance. Instead you caused panic and frustration. The gas tank was not filled, and I put 4 gallons in for a 24 mile trip. I will not be returning to your site again and will ask the Kiwanis of the San Ramon Valley use a different company for rental trucks.

Évaluation :

3

Your online check in took 40 minutes was a nightmare. I would never use it again.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Agent was very courteous and knowledgable. Because of this the transaction was quick and easy.

Évaluation :

5

nothing! Why change a good thging!

Évaluation :

5

Fantastic service ,,

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Online process was excellent. Very good UX

Évaluation :

3

I ordered both a dolly and furniture dolly. Nothing. Got neither.

Évaluation :

4

Truck I rented could have used a car wash but it drove well and was just what I needed.

Évaluation :

5

Thanks for making the truck rental quick and easy. Mark

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The 8ft truck I got was so nice. It helped me get a stressful job done stress free.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

The location was convenient being that I live in San ramon and the truck was in good condition however the "self service" process was complicated, annoying, time consuming, and inefficient. Had I known there wasn't going to be a person to communicate and work with I never would have rented from this location.

Évaluation :

4

The self service option proved to be extremly time consuming & confusing. This process took 35+ minutes to complete. & failed to provide me with the level of comfort with the equipment uhaul usually provides. I would recommend providing instructions prior to arrival at the site.

Évaluation :

5

Excellent customer service

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Extremely convenient with mobile app

Évaluation :

3

I've used this store many times for their good service. This time, I've made scheduled to pick up at earlier time than store open hour with mobile pick up. However, after check-in with mobile, the mobile app won't give ma any information about how to pick up key and process mobile pick up. It mentioned to pick up when store opens. Later, store mentioned that they a key in the safe box where I should have been mobile pick up. I am not sure if this is mobile app issue or store did not set up properly.

Évaluation :

5

I've rented a few vehicles through UHaul through the years and this was, by far, my best experience. The young man helping me at the counter was awesome. Got me in and out very quickly. The van I rented was newer, clean and everything worked perfectly. This was a great UHaul experience. Well done.

Évaluation :

3

Horrible trying to get the website/app to work properly to get the combination for the key. Called CS several times, on hold several times for 2,5 hours, at night. Finally got through, I ordered a 10' truck, received the email notification of the truck, but they reserved a van which did not fit my items. Huge hassle, very dissatisfied.

Évaluation :

1

Horrible experience, the worst nightmare of any mover. I requested a truck a month in advanced, payed my dues and was told I had 24/7 check in access with a pick up time 8:30am. I arrived at the time I requested my U-Haul and then I had trouble with check in. Then after 45 minutes later I finally got my code to get my key, and the key wasn't even there! By this time it was 9:15am and I clearly saw someone inside the office! And he basically pointed at the "opening hours" that said 9:30am. I called the office and the representative was trying to reach the branch manager and he was ignoring the calls in front of me! After an hour of waiting, and being treated horrible he finally came out and his excuse was "sorry the night crew forgot". He was there at 9:00am and he ignored me and also ignored every call. That is not someone you need to have representing your business, horrible customer service! I really wish he was in my shoes at the time and saw how he treated me. He made me wait an hour extra and his excuse was "my bad don't know what the night person did" while he arrived at 9am and told me to wait until he opened at 9:30am. Horrible employee, just plain horrible

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Park large trucks in spots that are easier to maneuver out of. This was not the case when I picked up the truck.

Évaluation :

5

The gentleman behind the counter was very friendly. He helped me get a truck at the last minute. I am appreciative

Évaluation :

3

The guys at concord u haul were great and fixed everything that "go-uhaul"screwed up. If you're in the concord ca. area start at the monument Blvd location

Évaluation :

5

Just an FYI: the [passenger] seat side was littered w some sort of sticky snack on seat, floor, side// i did not mind wiping, sweeping and cleaning it up but still, the people who had this van before I did should know that they rented & didn’t clean up!

Évaluation :

3

The truck was dirty, the driver side door wouldn't close properly and the fuel meter was broken. I put more gas in the tank, but the meter never changed. Then I was charged! Never again!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.