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Elizabeth F
Customer Reviews for S&R Boat & RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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the guys at this location were awesome. super kind and accommodating.
Veronica Cvery glad U-Haul in this location
EDY SPersonnel amical
Lorraine WThe driver's cabin was not clean. It looked like it hadn't been cleaned for a long time (especially the floor and cup holders; kind of gross, honestly). The seats were clean, thankfully. You could use two people at your location as service was very slow, albeit friendly once finally served.
Stefan CNo comment at this time.
MARLON RThis particular truck is not ideal. The drive side door doesn't close properly and something's up the brakes. I gave my feedback in person so there's no confusion.
Winston GOn site workers were very pleasant and helpful. They hooked up the trailer for me when I picked it up and unhooked it on return. I did not have to touch it at all.
Donald MService when we arrived was quick, staff was very friendly and helpful.
Erin PI originally scheduled a one way drop off, but was told it would be $50-$60 cheaper to return it where I rented it. So I drove the 20 miles back to where I rented the truck only to find out I exceeded the mileage limit. Had I returned the vehicle where I originally intended to, I would not have exceeded the mileage limit. Also, I received the vehicle with 1/4 tank of gas and returned it with a 1/2 tank. I feel I should have been compensated for the difference. I was not satisfied with the advice given to me by the person who checked my vehicle in after use.
Ken BI felt that the people that worked at this U-Haul were excellent and they had great work attitudes and really went out of the way to make sure that I got the unit I needed. The entire process of reserving, coming to pick it up and returning the trailer went very smoothly.
George HGood staff that works hard to meet your needs!
Dave YTruck was there, ready to go. Drove, handled well
charles fFirst truck had a flat tire and the kid was upset he had to get another, didn’t send me the second trucks inspection link, return location was just as lazy, waited for 20 minutes before someone came to accept the truck return, and had an attitude that I was returning it.
John MI was not able to utilize my rental, tow dolly. The straps on the tow dolly were cut short and did not fit around my tire. I needed 2-4 inches to be able to run it through the strap head in order to tie down. I quickly checked the website and it stated the store closes at 6pm. I live minutes away and arrived at 5:45pm in order to try to exchange the tow dolly to a trailer for a quick fix but the store front doors were caged up and sign on the glass said CLOSED at 5pm. So I couldn't exchange or return for refund or another trailer. Please refund my card per experience and update your store hours asap. On premises camera returning about a half hour after I picked up my rental, to try to return and exchange** Please call me direct at 210-823-3020 for clarification
Rudy MFast and Furious! Great Customer Service. 18+ years using this location.
CARLOS DBrian was super helpful and friendly.Great customer service. Je les recommande fortement.
EDUARDO RThis is where I go for years to get equipment .
terry LMaintain your equipment better. Ratcheting straps on tow dolly kept loosening and we had to stop WAY TOO MANY TIMES, and both ratcheting devices were BADLY IN NEED OF LUBRICATION.
Bradley CLove the people that run this story. Everyone was so kind and took care of the customers quickly. Thanks
Jennifer RUsed location before and would use again.
Catherine BEverything Good!!
Ae RSuch great service. Wonderful!!!
Alicia HVery good customer service
RICHARD HGreat location! Very easy to return equipment. Have rented and returned to this location in the past and is a good experience each time.
Carol MWhen I picked it up He was closing early And I didn’t get the packing supplies I needed from him until the next day so I couldn’t pack until the next day Had a truck but couldn’t move
Shawn WRep took the time to check in my truck after hours
Stephen SI had to drive sixty miles out of my way to return the trailer. It would've been much more convenient to allow a one-way trip.
STEVEN M👍👌
ABIEL LVery Friendly and nice staff!
Lorraine WThe uhaul had sensor issue that lit up and when we called uhsl customer support they said it has to do with the breaks. Ugh. We had to go slow on the wet road since we were already traveling. I had hoped the vehicle was inspected before allowing a customer to drive long distance and could have endanger
Carmen DThey forgot to check the trailer in after I returned it, so I got an overdue notice a few days later, but a quick call easily resolved it. No big deal, they were able to help me quickly and they were busy. The help center for a great job.
Dustin TThe truck served our purpose well. There was an alert that the tire pressure monitoring system needed service. I would not have driven the truck out of town, but I had no issues with our use. The location has always worked out well for us.
Michael DSo nice and they walk you to the vehicle.
Marianna VVery accommodating and helpful.
Antoinette GReservation was great. Pickup was quick and friendly. They confirmed that my pickup time was 6:00 pm but did not set any expectation that the office would be closed or direct me to after hours return process.
Sarah HNothing needed to improve.
vale wThey made the drop off very easy. Thx
Joseph Wuse them again as needed.
Thomas MThanks for making this a super easy experience! Glad to have a quick conversation about my move with the owner/operator which led to me buying some rope, which I wound up needing very badly. They have everything you need at this location. Merci encore!
James CYou guys are the Best in San Antonio 👍🙏
Edelmiro RThe team was very helpful. They identified that I had a blown fuse that was causing one of the lights on the trailer not to work. They helped replace it so that I could get on with using the equipment I had rented. Excellent support! Highly recommend this location!
Bret CGreat staff
dan d100 % recomendable. Excelente servicio !
Gabriel HSaved me when my trailer fell off.
Kiersten CEasy to find parking to drop off the truck. Although, the lot isn't paved.
Alishan MStaff was very friendly and helpful when I picked up my trailer and when it was dropped off .
Lon BI’m not sure if it’s this location or all UHAUL locations but the guys at this 281 location are always very friendly and very helpful.
Mark MSuper friendly and very helpful every visit!! Best service I have ever had at any UHaul or anything related. Can't say enough great things.
Kelly SExcellent customer service, friendly atmosphere
SEPTIMUS AThe check in guy was excellent. He made things super easy for me and was very nice!
Carlos MBest place for all your UHaul needs. They have the most inventory around, best service and they've never let me down. I've been using S&R for over 12 years and will always have wonderful things to say about the company!
CINDY AWould have been happy with the service if I hadn’t been upcharged for 3 gallons of gas (on a 15 mile total) after we had already put 2,5 gallons in to return the truck to it’s original level.
Debi JThe only "not so good" lots of holes and uneven parking areas where the transport trailers are stored. Other than that. I highly recommend!
GILBERT YIt was a very easy, no pressure process.
Robert MUse this place most of the time
Greg HEvan is always friendly and helpful! Very easy process!
Tracey KGreat Service, very professional. Thanks
Carlos ATrailer was ready when I arrived and was out in less than 10 minutes
James BGreat friendly service! Enjoyed working with Evan. He's excellent!
John BGreat experience, very helpful and easy process throughout.
Gregory RThanks U-Haul and S&R, renting a trailer for quick projects is so easy, reasonably priced, and your staff is helpful and friendly!
Tracey KLocation was quite busy so the wait was long to get checked in. Other than that it was fine
John DThey are da best
Armando MThe guys are always help full and accommodating.
Andre MWe have rented three times in 30 days, each visit was as pleasant as the first visit. The manager is very knowledgeable and the other staff members have awesome customer service as well. You have a great place of business.
DENISE VI rented continually for many years and the storage facilities deteriorated every single year. At first we had electricity in each unit ….. FYI …. I vacated in the month of March 2023 and I was paid up through March 31, 2023. Your narrative that I vacated on 6/26/23 is incorrect plus I emailed y'all my intentions in mid March
ADRIAN A | Expérience généraleNice people
mohammad a | Expérience généraleFriendly folks and the storage unit worked great for my needs. Thanks much.
Darren M | Expérience généraleTo everyone who have not experienced to business of s&r and the wonderful personnel they are great I have never seen better service each and every time, I have fun and good talks plus friendly atmosphere thank you all
AARON W | Expérience généraleWe left our ski boat in this storage unit for less than 2 months while moving and while it was there an animal ripped up the seats. The manager did nothing to help with repairs. I do not recommend.
Kathy M | Expérience généraleFriendly staff, unpaved rough roads on premise.
John G | RéservationAwesome Staff
MATTHEW C | Expérience généraleEasy process. Facility does need an upgrade to the inside of their road.
Privacy R | Premières impressionsThe staff were awesome.The actual storage unit is not in a good location. I am unable to back my trailer in with a truck due to the condition on the land across from the unit.
Privacy R | Premières impressions