I charged an extra $30 because I was late. I was unable to leave Denver on time because of a snowstorm.Larry G.
Customer Reviews for S&M Repair LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Burlington has a U-Haul rental. But it wasn't on your website. I had to drive 30 miles to Goodland Kansas.Gary P.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.Kendall C.
When I called customer service the day before my reservation to pay the rep put me on hold and said she was calling location to confirm that they would be there. I got there and they were not at the location, it was closed. So she lied about that. I had to fill up twice for a 200mi trip. The dolly I ordered was not in the truck and when I called about it, the girl said something about finding somewhere to pick one up. First of all, I was in a dirt town, sure where she thought she was going to find another uhaul in the same dirt town. She wasn't very clear about that nor did she seem to care and then hung up on me. Customer service sucks, I called for help with the return and wad given an option to have a callback, so you callback happened but when I was called back it kept saying now connecting with hold music for 15 minutes. When I called the next day the girl just transfers me without telling me that's what she was doing. This the worst experience I've had with Uhaul.Tiffany S.
Le client n'a pas laissé de commentaire.Trent L.
Le client n'a pas laissé de commentaire.Barb S.
Le client n'a pas laissé de commentaire.Chris A.
Le client n'a pas laissé de commentaire.Sandra B.
Le client n'a pas laissé de commentaire.Lucas G.
Le client n'a pas laissé de commentaire.DANIEL L.
Le client n'a pas laissé de commentaire.Edward L.
Le client n'a pas laissé de commentaire.James E.
Le client n'a pas laissé de commentaire.Bryan H.
Driving to the second shop wasn't a big deal and Jess was super friendly. I was especially happy that they could get it checked in without me having to go back. I'm very thankful that there's a Uhaul shop in Goodland. It helped me when I moved to town 10 years ago, and it's still helping me.JOHNNY JACK M.
Le client n'a pas laissé de commentaire.Steve F.
Le client n'a pas laissé de commentaire.PATRICK T.
Le client n'a pas laissé de commentaire.Shari W.
The guy hooked the trailer up and left the trailer lights and chains dragging. I got charged for them being dragged.Adam N.
Everything was great except uhaul made me take it back to the place I rented it from . I ask for it to be dropped off where I was moving to . To me it's a scam to get more money out of you I will find other means for moving when and if I ever need to again thanks for the extra hundred plus costPamela L.
Le client n'a pas laissé de commentaire.Ted C.
Everything at the site was great. The woman who called to remind us of our pick up and took care of us was so kind. However, when I called in for help, the lady that answered was rude. For some reason my phone did not register the pick up location and she proceeded to tell me that I was "clearly doing it wrong" and "did I watch the video because if I had then I would know what to do". We had to request help online to get approved. Something happened and they system got stuck. The location and how they had it set up was great tho.Lorelei G.
Did a after hour drop off online.Shari W.
Not a thing. Blake made everything very streamline easy. Would definitely recommend and use again. Merci.Valeriano L.
Le client n'a pas laissé de commentaire.LARRY H.
Have better customer service and make it whwre when you pay cash you can get the depost back tje same day and not have to wait 14 to get isColleen B.
Le client n'a pas laissé de commentaire.Lowell L.
Nice guysJohn S.
Le client n'a pas laissé de commentaire.Rhonda W.
Le client n'a pas laissé de commentaire.RUSTY R.
the gauge for filling the tank was read wrong when we got in to drive it away the gauge read 3/4 full but the contract read full not happy that we had to use extra money to fill the tank if it was not full.Juanita D.
Le client n'a pas laissé de commentaire.David K.
One of the tail brake lights was now workingPhilip R.
Le client n'a pas laissé de commentaire.Maria P.
This facility went above and beyond to take care of our needs. Unfortunately, the company changed our reservation and gave our truck to another customer resulting in us driving another 30 minutes further to pick up the truck. This was a frustrating situation and out of our control.barb B.
I cleaned the truck and they still charged me 27 dollarsBrian K.
It was closed I just dropped it off.RAUL D.
Le client n'a pas laissé de commentaire.Janna B.
Le client n'a pas laissé de commentaire.RANDOLPH C.
Le client n'a pas laissé de commentaire.NORMAN M.
Le client n'a pas laissé de commentaire.Terry M.
Your app and employees need some refiningRonalee R.
Le client n'a pas laissé de commentaire.Daniel D.
Le client n'a pas laissé de commentaire.KATHIE W.
Le client n'a pas laissé de commentaire.Kathryn W.
Le client n'a pas laissé de commentaire.Kathryn W.
Le client n'a pas laissé de commentaire.larry W.
Le client n'a pas laissé de commentaire.Lainie S.
Le client n'a pas laissé de commentaire.leonard Z.
Le client n'a pas laissé de commentaire.Sandra T.
Although there was no problem with this location and the rep I spoke to was very helpful, I rented the tow dolly on 11/22/19 and return it to this location on 11/23/19 about 1200 well before the 24hrs was up. I was still charged for two days. I would like the refund for the day I did not use it.Richard C.
Le client n'a pas laissé de commentaire.Jeraline L.
I can't rate the drop-off location because they were not there.Lori F.
Le client n'a pas laissé de commentaire.John E.
I dropped it off at night when the place was closed but called the owner that morning and he was very helpful.Christopher P.
U-Haul should update its website to show this drop off location, not the old location. It took a call to the location and a 30 minute search to find this location. U-Haul has the worst service I have ever seenCraig F.
Lied about the fuel level in the van that was returned and proceeded to charge me for it. They didn't notify the individuals that were there of this potential issue so they couldn't dispute it. This company is a very shady company and very dishonest in their practices. You should all be ashamed of how this business is run.Zach S.
Le client n'a pas laissé de commentaire.DARLENE C.
Le client n'a pas laissé de commentaire.brianna K.
Le client n'a pas laissé de commentaire.Bertha K.
Le client n'a pas laissé de commentaire.Eric S.
Fix the payment system. It took nearly an hour to rent the truck.Christopher P.
Le client n'a pas laissé de commentaire.Alison M.
Le client n'a pas laissé de commentaire.Steven F.
Trailer had dirt and small rocks i have to wash befor loading my bmw z3Bob S.
Le client n'a pas laissé de commentaire.Justin C.
Very helpful & accommodatingDean G.
Le client n'a pas laissé de commentaire.MARGRET B.
Very Friendly staffRandel W.
Le client n'a pas laissé de commentaire.Jeff C.
Car dolly right taillights barely functionedthomas P.
Le client n'a pas laissé de commentaire.Dennis S.
Le client n'a pas laissé de commentaire.Harrison G.
Le client n'a pas laissé de commentaire.lorenzo T.
Le client n'a pas laissé de commentaire.Toni W.
Had a terrible experience picking up the 26' truck. The U-Haul employee was rude. I hope my race had nothing to do with it but was nice to others. Sent in a complaint and GOT NOWHERE.Curtis H.
Le client n'a pas laissé de commentaire.Robert P.
Le client n'a pas laissé de commentaire.Derryll K.
Le client n'a pas laissé de commentaire.Steven F.
all was handled professionallyConnie G.
John is great to deal with !! The best customer service in town Equipment is top rate !!Michael T.
I forgot to tell them that the truck I had would not upshift very well, especially loaded. When accelerating to highway speed, the truck would be turning over 4000 rpm, and I'd have to let off the accelerator before it would upshift several seconds later. Maybe a transmission problem???Michael L.
Le client n'a pas laissé de commentaire.Kelley J.
They were great! They made it easy to drop off. They unhooked us and checked us out quickly.paula S.
Le client n'a pas laissé de commentaire.Nancy C.
Very friendly and helpful.katherine T.
I had to rent a 10' truck on line due to the fact the 15' was out till the morning I needed it. I even called and talked to the location and ask them to hole the 15' so I could change my reservation when I got there. After being told they would, they rented it before I got there. Now I have to drive another 500 miles round trip to get the remaining items for my mother's move. Extra money and extra time off. Would love to get a FREE Cargo Van rental to finish the job with. If they couldn't commit to holding the truck for me, they should have said so, to allow me to look elsewhere.Michael R.
The truck had 10 miles to go till empty when I got it. I pulled a trailer, but I had to go to another town to get the trailer even though I reserved both truck and trailer 2 weeks in advance. The truck had a flat tire when I got it and I didn't know it. Plus the trailer lights didn't work because of a blown fuse. So I had to call U-Haul for them to fix it. The truck doesn't seem to have been checked out when it was returned by the previous person. The guy didn't even have the fuse it needed and had no way to buy a fuse in the town we were in so I had to go buy one for him.Kathleen D.
Le client n'a pas laissé de commentaire.James T.
The people were friendly and helpful and efficient.derrick G.
All we did was drop off the trailer. They were closed.Robert S.
Le client n'a pas laissé de commentaire.jose O.
Le client n'a pas laissé de commentaire.Robert O.
Le client n'a pas laissé de commentaire.Derek J.
Le client n'a pas laissé de commentaire.Antonio H.
Le client n'a pas laissé de commentaire.Martin S.
Le client n'a pas laissé de commentaire.FREDDEICK E.
Worst experience ever. I went online at uhaul.com. Reserved a 5x8 pull trailer to pick up in Colby KS . Got to the place in Colby and they said they didn't have any trailers ... showed them my email confirmations, told me I had to go to Goodland KS ... 80 miles out of my way... worst thing was the treatment by uhaul customer service... so very rude... certainly does not reflect our Midwestern values... hung up several times on my son... who is a college professor and very mild mannered... they eventually took 25 dollars of the bill... but my goodness, 80 miles RT to pick up at a different location, and also treated like this was our fault, will certainly use another service next time... Respectfully, LuAnnLuAnn W.
Very nice lady and she was fast and got me out in just s few mins. MerciRON S.