Customer Reviews for S&S Parts House
(U-Haul Neighborhood Dealer)

248 évaluations

930 W Broadway St   Winnsboro, TX 75494

(903) 347-0086

Heures d’ouverture

  • Mon-Fri: 9 am - 4:30 pm
  • Sam : De 8 h am à 12 h pm
  • Sun: Closed
Heures d'ouverture spéciales
  • 7/21/2025: 9h00 am à 1h00 pm
  • 7/22/2025: 9h00 am à 1h00 pm
  • 7/23/2025: 9h00 am à 1h00 pm
  • 7/24/2025: 9h00 am à 1h00 pm
  • 7/25/2025: 9h00 am à 1h00 pm
  • 7/26/2025: 9h00 am à 11h30 am

Afficher toutes les heures

Services dans cet établissement :

Pour nous contacter

(903) 347-0086

930 W Broadway St
Winnsboro, TX 75494

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am - 4:30 pm
  • Sam : De 8 h am à 12 h pm
  • Sun: Closed
Heures d'ouverture spéciales
  • 7/21/2025: 9h00 am à 1h00 pm
  • 7/22/2025: 9h00 am à 1h00 pm
  • 7/23/2025: 9h00 am à 1h00 pm
  • 7/24/2025: 9h00 am à 1h00 pm
  • 7/25/2025: 9h00 am à 1h00 pm
  • 7/26/2025: 9h00 am à 11h30 am

Afficher toutes les heures

  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Original designated trailer had a flat. The replacement had new tires and was clean.

Dave S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sharon H 
Évaluation :
2

For the second time now, I was charged an additional $25 for cleaning, even though the truck was as clean when I returned it as it was when I picked it up. The first time you did this to me, I complained and was later reimbursed by UHaul Corporate. They also agreed it was excessive, and my cleaning was satisfactory. I am likely not using this location again.

CHARLES S 
Évaluation :
4

Friendly and helpful.

KENNETH M 
Évaluation :
3

I have been screwed at this location before with"cleaning" charge. Hard to back into.

John H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GABRIEL A 
Évaluation :
5

Very helpful clerk

SHELBY W 
Évaluation :
5

Great person to work with- walked in and drove out in 20 minutes

WAYNE F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordon A 
Évaluation :
5

I did the online pickup over the weekend - it was easy and fast. Had my rental truck and was on my way. Will use these guys (at S&S) again. Merci

Kenneth C 
Évaluation :
5

Customer service was fantastic.

Charles K 
Évaluation :
5

We've rented a 12 foot trailer from a different location before and it didn't tow very smoothly. But the 12 foot trailer we rented from the Winnsboro TX location was in excellent condition and towed beautifully! Very smooth!

BECKLEY D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTINA C 
Évaluation :
5

Actually, these guys do not need to improve, they are already great!

Marie S 
Évaluation :
3

The day I returned the vehicle I cleaned it out and took it straight there and still got charged the cleaning fee. I will not use them again. I texted and called the number and can't get anyone to return my call or text messages. But they had time to run my credit card.

Julie B 
Évaluation :
1

The advertised price was $39.95, but after adding on all the fees, it was avout $217....and, there was a "clean up" charge, but the truck was cleaned by us, so that was illegal! Oh, well.....I am not a happy customer.

KIMBERLIE C 
Évaluation :
4

The gentleman behind the desk is excellent. The equipment was clean and operated well.The only limitation this location presents is it's hours of operation.

Bobby D 
Évaluation :
4

The time you can pick up a vehicle here is limited to 0900–1230.

BOBBY D 
Évaluation :
3

Location was closed on Saturday when truck was returned

MATTHEW C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis T 
Évaluation :
5

I was exceptionally impressed with the U-Haul rental experience at S&S Parts House. The business owner was friendly and very professional. Highly recommend!!!

LAUREN R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ELLEN T 
Évaluation :
5

The location and gentleman that helped me was great. U-haul's automated texts and constant messages got a bit annoying. I was only renting a small trailer.

LANCE L 
Évaluation :
5

Great experience.

Jane M 
Évaluation :
2

Just a drop-off but the truck was clean and I got charged a cleaning fee!

JENNIFER S 
Évaluation :
1

First hours open till 4:00 pm went there at 2:00pm and it was close , Second have drop off trucks twice and been charge extra ,first time I tough maybe I was short on gas so I let it go $10 charge This time was charge $25 so I call back only to hear the guy tell me it was a charge to clean the truck because I left a partial roll of paper towels soi told him I didn’t think it was duty to no avail Cain of told me this is how it is terrible experience with the Cain of attitude and response it make you think about next time Thanks have a great day !!

JOSE H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Barry J 
Évaluation :
3

The lock on the truck was not easy to get in to. It set me back 3 hrs because no one was at the location. I even called uhaul and was hung up on

Shannon J 
Évaluation :
3

Posted hours if operation were 9 to 1, but no one was there.

Jerrel M 
Évaluation :
3

Was not open. Can't really review. Parked truck and put key in drop box. Location wasn't open until 9:00am even though the recording said 8:00.

Michael K 
Évaluation :
5

Well Done, easy!! Thank you so much.

John S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN R 
Évaluation :
2

Don't charge an extra $25 cleaning fee when the truck was clean when we returned it - even if it required a quick sweep, it isn't worth $25, especially when all the other charges add up to something much more expensive than I expected. It feels like a nickel-and-dime tactic.

Charles S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H 
Évaluation :
3

Just dropped it off on a day the business was closed.

Stephen S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LOUIS E 
Évaluation :
5

Cory with S & S Parts House is always so helpful with all my U-Haul rental needs. I would highly recommend him to family and friends.

Joey K 
Évaluation :
1

This is an overall complaint regarding U-Haul. I couldn't download the app, due to technical issues, so I spoke with technical support a few times. They had to get me in through the website vs. the app. I had to drive 35 miles away to get a U-Haul and then the code wouldn't come up. One person said it was because I showed up 30 minutes later than my scheduled time, another said the guy didn't put the key in the truck. The owners wife happened to drive up and she knew the code and opened the back of the truck and the key was there. I told the U-Haul rep. I had the key and was good to go. She said I couldn't go because the truck wasn't released to me in the computer. I gave her my reservation #, etc. and she still said I couldn't leave. Thankfully the lady called her husband and he came and did something on the computer to release the truck. It took me about 3 hours to get the truck and I would have been out of luck if the owner's wife didn't stop by on other business. I got 2 packs of moving blankets free for my trouble. I will never rent from U-Haul again!

Stacy I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Z 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C 
Évaluation :
5

The gentleman went above and beyond. Assisted and ensured my car trailer was hooked up and loaded correctly and that everything fit snug for the 2000+ mile trip.

Walter S 
Évaluation :
5

Great service

melisssa F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim C 
Évaluation :
1

Arrived Sunday afternoon at 24/7 drop location. Key wouldn't fit in key drop box. I put my blankets in the cab and locked up the truck. Uhaul application wouldn't work on my iphone, or my sister's android. Monday morning I returned at 08:15. Business (S&S Auto Parts) showed their hours were 08:00-5:00 but no one was there. I waited around some more and began wondering around the property. I found an "after hours number" and left a voicemail. Corey called back and told me to lift a decal on the drop box and there'd be a larger opening for the bigger keys. The decal stated so but most of the decal dealt with parking instructions. (which came first on the decal) Besides, when there's a visible key slot in the box, it is not intuitive to look for another slot! He said he'd had a problem with it. When I conveyed my difficulty in checking the truck in on the application he said it's "hit or miss" whether it works out here (Winnsboro, TX) and he'd check me back in, no worries. Tuesday I received a call from Uhaul asking why I hadn't returned by truck. They said they'd call S&S and take care of it. Later that day, I received a final billing and S&S charged me a $25 cleaning fee. I called S&S and left a voicemail asking what I could do better to avoid a fee in the future (we swept that truck out completely...It was clean. Cleaner that it was when I picked it up.) I received no response from Corey, which tells me he was just taking advantage of the situation. S&S is a pain in the ass, a poorly run business, and questionable business ethics. If I were Uhaul, I'd be looking for a better representative of your products.

Anthony M 
Évaluation :
4

The store was dirty and water was on the interior floor that we had to step over. The employee was very nice and helpful though.

Bryan W 
Évaluation :
5

Owner was very helpful with install. Convenient location.

ROBERT S 
Évaluation :
5

Super nice and fast service, great overall experience

Jody R 
Évaluation :
5

Cory Sanders at the Winnsboro, Texas location we rented from was excellent to work with. Vehicle was clean and Cory went out of his way to get the car hauler trailer. We will definitely rent from Cory again and will recommend him to all of our family and friends. Cory is an asset to U-Haul for sure.

Joey K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra R 
Évaluation :
1

Le client n'a pas laissé de commentaire.

RICHELLE R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald L 
Évaluation :
4

Weekend drop off

GREGORY A 
Évaluation :
2

If youre going to be closed communicate with the customer what your wishes are if the keys you have don't fit in the drop box. Answer the phone numbers left on the door for after hour use. Don't expect a problem caused by business to be corrected by customer.

Christopher K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C 
Évaluation :
5

Cory was great. Excellent customer service. Knows his business.

Rhonda M 
Évaluation :
2

See above. My Bag. Used wrong section.

Lonnie T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela W 
Évaluation :
5

No complaints. The father/son duo gave superb service.

ROBERT S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle L 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeanne J 
Évaluation :
5

Can't provide info it was closed so I only did a drop off but directions and info given to me was great.

Susanna H 
Évaluation :
5

They got me in and out fast. Had everything needed. Je les recommande fortement. 

erick r 
Évaluation :
5

Great customer service, very professional and efficient

Jonie W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert M 
Évaluation :
5

Professional 100 %

Rick D 
Évaluation :
5

Cory and his team are professional and fast. This was my second time renting from this location and I will use them again when needed!

Jeff W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alma T 
Évaluation :
5

Did a drop off

Barbara C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James E 
Évaluation :
3

The drop off location was 24 miles from address of house we moved to.which caused us xtra cost might consider actual address of unload location when charging customers up front..just a thought

Stephanie C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hb S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil R 
Évaluation :
5

Keep up the good work!

Steve G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick T 
Évaluation :
2

What I ordered wasn't available. The old man working when I came in to reserve a truck told me I could come on Saturday at 8 am to pick it up. The uhaul is closed all weekend, but he would be there for me to get my truck. I called a few days before to confirm, only to find the owner, Had no record. No notes on pick up time. He even said the old man doesn't even work Saturdays!!!! I needed two appl dollies, only got one. I needed 12 blankets, only got 6. He comment was "I only got what I got". Uhauls need to be open on the weekend, PEOPLE MOVE ON THE WEEKEND!!!

DEBORAH C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBY B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hubie P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R 
Évaluation :
5

The rental was exactly what I needed and the pick up/ drop off was simple. Overall very satisfied.

Brittany F 
Évaluation :
3

I WAS CHARGED A CLEANING FEE WHEN I CLEARLY TOOK A PICTURE OF THE FLOOR OF CAB THAT HAD DRIED MUD ON MATS AT TIME OF P/U AND SUBMITTED THE PICTURE ON THE APP., AND YET I WAS STILL CHARGED $ 18 FOR A CLEANING FEE WHEN I DROPPED OFF

Kevin G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John C 
Évaluation :
5

I placed and paid for order online. Everything was ready and the dealer staff was courteous and professional. I highly appreciate and recommend this location. The return of equipment went just as smoothly. Thanks and I'll be back.

EMERY C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eileen M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory Y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory Y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve G 
Évaluation :
5

Transaction was smooth and easy. Will rent from them again in the future.

NATHANIEL Z 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul V 
Non les évaluations ont été soumises pour cet établissement.
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