The pickup location in Pembroke was a well-run business with a very good person handling the rental. That said, we were supposed to pick up our rental truck at another location - 5 minutes from our house rather than 35 minutes drive from our house. This added an extra hour to our day, which was not good since we had to load the truck and then drive 4 1/2 hours to our destination. Even though we set up the truck reservation ahead of time, the desired truck was not available at the location of most convenience to us. You need to change your business set up so that trucks can be moved between locations so the desired truck is available to the customer at the location they desire. Your current set up is not customer oriented. Rather, it is anti-customer. I will likely not rent from Uhaul in the future, and will pass on my negative experience to my family and friends.Ronald K.
Customer Reviews for Sandys Service Station & Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Pembroke, VA 24136
Services dans cet établissement :
- Lun - mar : 8h am à 5h pm
- Mer : 7h30 am à 12h pm
- Jeu - ven : 8h am à 5h pm
- Sam : 7h30 am à 12h pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.ANNETTE K.
Le client n'a pas laissé de commentaire.Richard G.
Sandy is always wonderful to work with, I love that he comes out to make sure the mirrors are all lined up correct and helped me fill the tank up with gas.Megan S.
Le client n'a pas laissé de commentaire.Stephen L.
Le client n'a pas laissé de commentaire.Donald H.
Sandys Service Station was an absolute dream to work with! I had to travel a longer distance than my local u-haul store, but their hours were more convenient and the service more than made up for the extra miles.Quade P.
Excellent customer service! Friendly staff and a very easy transaction!Curt P.
Le client n'a pas laissé de commentaire.Mike J.
Fix the internet site to make it user friendly.Kerrie H.
Todo bien excelenteRudy P.
The gentleman who helped me was wonderful! He came out and made sure I could see in my mirrors and was genuinely helpful.Meg S.
In spite of the fact that U Haul computer did not have my contract imputed into the location computer, Sandy was able to quickly get customer service on the phone and get me checked in! Very friendly and helpful!Barry F.
My original location was a slum and probably a front for a criminal enterprise. Foodette in Fairlawn, Virginia. The new location was excellent.Alex F.
Excellent service !John S.
Le client n'a pas laissé de commentaire.Michael M.
I had to arrange drop-off location with 30 min phone call with UHaul, after you changed my original dropoff location from Blacksburg to Roanoke VA (40 milers away).Scott C.
Le client n'a pas laissé de commentaire.Larry R.
Le client n'a pas laissé de commentaire.Casey V.
Sandy was extremely nice and helpful.Joe C.
Le client n'a pas laissé de commentaire.Rebecca H.
Great staff.Tim H.
I do not understand why the drop off was set to an area 20 miles away from my destination. There was very little indication as to how to handle the drop-off w/o any personnel.Fred B.
the location was fine and this isn't a comment about the drop off location itself. I object to being made to pay for additional mileage when I was told to drop the truck off at a different (farther away) location than previously agreed to. I may consider other options in the future.Alisande T.
I will do my best to NEVER use UHAUL again! I took the trailer to the designated drop off location and was refused. I then called customer service and was transferred 4 times. Customer services was horrible. I got no where over the phone so while I was on the phone I initiated an online chat. That person gave me a new drop off location 50 minutes away from the original location. I had to travel 74 miles (RT) out of my way to drop off the trailer. Our truck, with trailer in tow, was getting 12 miles per gallon. I requested some sort of reimbursement but NONE of the 5 people that I communicated with had any authority (I spoke with 2 managersâ€.. When we got to our second drop off, they couldn't even find us in the Uhaul system. The guy had to call. U-Haul has a computer system. You know how many vehicles are going to a certain area. It shouldn't be difficult to plan ahead do that the drop off location on the SIGNED CONTRACT is the customer's actual drop off location! We own a trucking company, we know that logistics can make this happen. I have been promised contact by a supervisor. I have little faith that this will ever happen.David J.
Le client n'a pas laissé de commentaire.Ann D.
Le client n'a pas laissé de commentaire.Dennis B.
Le client n'a pas laissé de commentaire.Larry G.
They were great and friendly.Isaac D.
Le client n'a pas laissé de commentaire.jody E.
Sandys Service station was closed on Saturday when I dropped off the rental.david P.
sandy is the best Asset to your businessSTEVEN N.
Awesome, friendly service. Would highly recommend them for uhaul rental.David R.
GREAT service Thank Sandy for me steveSTEVEN N.
Excellent ownership, thank you!Ashley S.
Le client n'a pas laissé de commentaire.Brian V.
Very friendly and helpful. Highly recommend this location for rentals.Dustin D.
Sandy was extremely courteous and helpful. Highly recommend his service center.James S.
The online reservation system was a waste of time. Why would you allow someone to reserve a truck at a location that has no trucks. I mad my original reservation in Radford VA and received several confirmations from UHAUL. I got a text the night before and the location had changed. However I did not fully read the text and went to the location that I had a printed confirmation for. Upon arrival I was told they had not had a truck on site for some time.(weeks). Now I had to drive to another site and waste three hours.Douglas E.
Le client n'a pas laissé de commentaire.RICHARD H.
This location was 40 miles from the one requested but I was given more allotted mileageKelly G.
Le client n'a pas laissé de commentaire.Henry B.
Le client n'a pas laissé de commentaire.Rudy P.
Le client n'a pas laissé de commentaire.SHERYL M.
Le client n'a pas laissé de commentaire.Joe F.
Completely satisfiedcecil c H.
Sandy and his crew are great, always helpful and friendly service. Thanksfrancois W.
Le client n'a pas laissé de commentaire.Karen K.
Sandy and his crew are great, always helpful and friendly. Only place to go for me.francois W.
Le client n'a pas laissé de commentaire.Jim M.
Le client n'a pas laissé de commentaire.John K.
Sandy and crew were great. I will definitely go back. Thanksfrancois W.
Le client n'a pas laissé de commentaire.Anastasia V.
Le client n'a pas laissé de commentaire.Kurt K.
Top drawer customer. Too rare these days, but first class at Sandy's.jim S.
Its a older facility so probably not a lot can be done. People were friendly though and provided good service and assistance and we the paper work was promptly processedJames R.
Le client n'a pas laissé de commentaire.Tim R.
Le client n'a pas laissé de commentaire.dana H.
Le client n'a pas laissé de commentaire.David B.
If the next customer doesn't have the same experience, it must be the customer's fault.larry G.
Le client n'a pas laissé de commentaire.elly H.
Outstanding customer service. I was very impressed with my experience. Also, the enclosed trailer was excellent.Charles G.
Le client n'a pas laissé de commentaire.Earl C.
I did an after hour drop off.Robert R.
Dealer took care of me and I was very appreciative after a long day.LARRY G.
The only reason I wouldn't recommend this location is because I had to drive 28 miles to get it, and I reserved my uhaul weeks in advance. The person on the phone told me it was a 16 mile drive! Also it's not easy driving a 26ft truck on winding country mountain roads! The owner of the store was nice and helpful.janine B.
Le client n'a pas laissé de commentaire.Clarence N.
Very nice customer service. The gentleman I dealt with was very friendly and helpful.Jim A.
Sandy, was a great guy to deal with. Little things like offering to adjust my mirrors was impressive. I rent a lot of trucks each year. I've never had that done before. Thanks for a wonderful rental experience.Troy T.
Le client n'a pas laissé de commentaire.Mike V.
Le client n'a pas laissé de commentaire.JOSEPH T.
Exceptional customer service!ALLEN L.
Sandy and his assistant were very friendly and helpful.barbara V.
Le client n'a pas laissé de commentaire.tammy B.
Le client n'a pas laissé de commentaire.KELLY C.
Exceptional customer service, and the transaction was completed in a timely and efficient manner. Will use again.Carol B.
Key drop fine. No service charge.Trish P.
Le client n'a pas laissé de commentaire.MATTHEW B.
As a company CEO, I would point to this location as an example of how to treat customers and customer service. Probably the best service and friendly attitude that we have encountered. Great job all the way around. Good people.James W.
Le client n'a pas laissé de commentaire.MATTHEW J.
Le client n'a pas laissé de commentaire.cathrine S.
Le client n'a pas laissé de commentaire.CRAIG M.
Great for pick up or drop off, and very freindly.GARY S.
Le client n'a pas laissé de commentaire.REGINALD M.
Truck was very bouncey, not the comfort ride for the long haul. I was very grateful for the use of it however. Thank you so much for the availability and ease of rental.Amy S.
Not a thing. They are greatTERRY R.
Le client n'a pas laissé de commentaire.martin K.
Le client n'a pas laissé de commentaire.TERRY R.
Le client n'a pas laissé de commentaire.MARY D.
Dropped off at night but was very easyTERRY R.
Wonderful place and the most helpful rental store ever! Mr. Sandy is great and a pleasure to work with.DEBRA S.
One of the best experiences ever with UHAUL...all of them are greatDebra S.
Staff was very courteous and helpfulSYDNEY D.
Excellent Uhaul location and truck was superb. Merci.Chris H.
Le client n'a pas laissé de commentaire.Melody W.
Le client n'a pas laissé de commentaire.Tammy A.
Le client n'a pas laissé de commentaire.WILLIAM R.
Le client n'a pas laissé de commentaire.DAVID M.
We had a great experience getting the trailer and the guy who helped us was fantastic. It was our best experience with uhaul and we will go back to this location again.Loya L.