Customer Reviews for Sanger Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

merci

Évaluation :

5

Rien

Évaluation :

1

Communicate and provide service on the vehicles.

Évaluation :

5

Nothing everything was great..

Évaluation :

3

The app didn't seem to work well when checking in the truck. I had no idea where to park the truck or where to put the keys. I ended up parking the truck along a fence, locked it and placed the keys in the front door drop box.

Évaluation :

5

Angie was really on the ball! She informed me how much the low fuel charge would be but I was too tired to go fill it up. After 1600 miles that was as good as it was going to be. The truck ran well and was easy to drive. The air conditioning was not the greatest and there was a lot of wind noise in the cab. There were two of us traveling and plenty of room for our bags and cooler up front. I will not have to move a student from New York back to Texas again but I will never hesitate to rent a Uhaul the next time I need it.

Évaluation :

4

👍

Évaluation :

5

Storage unit was clean and easy to find and move into.

Évaluation :

4

Staff on sight more, working elevators, use of cameras to find people that leave discarded junk & damage of property, access to management

Évaluation :

4

My account was charged for two rents one month, once my access code was changed and I had to repetitively call the number to get access and after I surrendered my keys I received a late payment notice in my email. When I called they said they hadn't processed my move out a week after I moved out. Other than that I had no issues.

Évaluation :

3

Used Sanger Storage for over 2 years, our storage unit was clean upon first arrival and accessible. The unit never showed any signs of leaks and never had a rodent or insect problem. Only negative was the constant price hikes, we started at $105/month and it grew to $140/month by the end.

Évaluation :

1

Trailers stored in an area that's muddy Was rented out with non working right turn signal that the agent was aware of. We had a time commitment to pickup furniture in DFW so couldn't wait to possibly find a different one. No paperwork given with rental and it wasn't checked in for over 24 hrs after return...resulting in text messages about overdue equipment

Évaluation :

4

very good

Évaluation :

5

Great people work here. They are very helpful and provide excellent service.

Évaluation :

3

The customer service wasn't exactly warm, but it was quick and accurate! It was a good, easy experience-even though a smile or a welcome wouldn't hurt the lady who helped us. 

Évaluation :

5

Met my needs just fine!! If I need one again I will go back!!!

Évaluation :

5

Angie was great to deal with and very helpful.

Évaluation :

5

Have used Sanger storage before and always had NO problems. Will use again if needed

Évaluation :

5

24/7 enjoyed the stay there.

Évaluation :

5

Yes l was very satisfied wit everything. Thanks to Angie everything went great. She was always very helpful and answer all my questions. I would definitely use them again

Évaluation :

4

All good. Prompt service. Easy in and out.

Évaluation :

5

It was wonderful to have a storage facility available so close to my home in Sanger!

Évaluation :

2

I was the only person in the store at the time of check-in and I had to stand around and wait for someone to come to the office (which never happened) and finally a second person simply opened the gate and let me drop off the car hauler. It just shouldn't be so difficult to get service at the U-Haul centers. Always have to wait for help. Someone needs to figure out how to streamline your service and get customers in and out fast.

Évaluation :

5

Merci

Évaluation :

2

not very professional.

Évaluation :

5

Y’all have are great keep it up

Évaluation :

5

Angie is a jewel!!! I will only use this facility in the future.

Évaluation :

3

Althoght no fault of the facility I rented from, The rental vehicles needs to be inspected for mechanical safety. Especially a big truck like the one I rented. It was unsafe to drive & I would have returned the truck if I had extra time to move. It was unsafe to drive at night & the steering was loose & the truck kept wandering the lanes. Also exhaust fumes were entering the cabin due to exhaust leak.

Évaluation :

5

Great service would always go back if needed and would recommend to anyone.

Évaluation :

5

Sticky spill in cab when i got my rental. No big deal tho. I had a great experience

Évaluation :

5

The staff have always been extremely nice and helpful. I have never had any issues. I would recommend to my friends and family

Évaluation :

1

1. I was phones the night prior to pick up, informing me I could not get a 20ft - but rather only a 15ft. Reserved for nearly a month. Because I was on foot to pick up I was unable to drive 30 minutes to another town. I left thousands of dollars worth of home goods/ furnishings / outside furnishings and a grill behind. 2. The cab was filthy with dirt covering the floorboards. 3. I literally drove around the corner to my home and the car transporter had a half flat tire.

Évaluation :

3

my trailer caught on fire and could not get a hold of anyone from uhaul to help me i finally got it fixed on my own and was only refunded the cost of the tire and wheel i had my brother bring me the trailer hasn't been serviced in years I will never recommend them to any one just Lucky i had the tools on my truck to take all the guts out of the brake drum ! Not happy at all !!!!!!!!!!!

Évaluation :

5

Don't remember how long I stayed, but it was all good. I saw Angie every time I was there. We got along just fine !

Évaluation :

2

Supplies were limited at this place, what I definitely didn't considered ethical was the fact that the truck had less fuel than stated. Once I begin driving the fuel gauge fell down a little over half a tank and it supposed to be 3/4. Not too happy about that, gas prices are getting high lately.

Évaluation :

5

Angie was amazing. Always kind thoughtful and helped me so much. They are great.

Évaluation :

5

Very good place convenient clean and no problem with rodents or bugs

Évaluation :

5

Angie is always very helpful

Évaluation :

5

Very polite and helpful.

Évaluation :

5

Just want to say that Angie was always very nice and very helpful.

Évaluation :

5

The quality of service was awesome, from the very start of renting a storage unit, to storing our RV. A very Special Thank you to Ms. Angie for assisting us with everything!

Évaluation :

3

I don’t really mind that the equipment was not perfectly clean it did the job just fine

Évaluation :

5

I was really disappointed to find that after our things only being stored for 6 months that rats had eaten and destroyed a two month old mattress and mattress topper.

Évaluation :

5

Penny and her new hire were very helpful and friendly. They hooked up the trailer for me, no problem, and made it all easy. Merci!

Évaluation :

5

Plz call me for detailed information pertaining to the situation

Évaluation :

3

Get a new lock at the pick up location.

Évaluation :

5

Everything about our experience with the storage, including u-haul rental, was very exceptional. Angie was always helpful and pleasant. We definitely recommend this company.

Évaluation :

1

I picked up the truck from Sanger storage and it was dirty. I didn't think anything of it because the only thing they talked about was making sure I returned the truck with a full tank of gas. The contract also said nothing about cleaning. I used it for one 15 min trip. The location I returned it to charged me a $25 cleaning fee when I returned the truck in the same condition I got it in. The man at LW's told me he would refund me the money and charge the Sanger storage but I was not refunded. Not very happy that I'm being charged for something that I didn't do and was never discussed.

Évaluation :

5

Angie was awesome, she is always very helpful.

Évaluation :

5

Angie is great, always kind and helpful!

Évaluation :

5

Would absolutely refer friends to this storage!!!

Évaluation :

5

The staff lady was wonderful helpful and very kind if I need storage again I would use Sanger storage just because of her

Évaluation :

5

The people were very friendly I will definitely be back next time i need a truck

Évaluation :

2

There was no dolly in the equipment, had to go back the next day to pick it up. The back of truck had black trash in it.

Évaluation :

3

When you call the listed phone #, they don't answer as U-Haul, they just say "Hello"! I was instructed to return the trailer to a different city than where I rented one for the trip north in October 2020 and not where I live!

Évaluation :

5

Angie is an amazing, helpful person! She should be commended for her dedicated customer service!

Évaluation :

5

Angie was friendly, helpful and professional. I felt safe going to my storage unit no matter what time I was there.

Évaluation :

2

No people at drop off location. Very confusing

Évaluation :

1

This dealership could have easily informed me I really need a couple of extra gallons to keep from paying the tip off fee of uhauls which makes me pay an extra 30 because it went below the 1/4 tank limit which is what the renting dealer gave me. That is a TOTAL RIP-OFF ON UHAULS PART AND ALLOWS THE RECIEVING OUTLET TO MAKE AN ADDITIONAL 30!!

Évaluation :

5

Have diff sized vehicles available.

Évaluation :

5

Mgr Angela was very knowledgeable, personable and helpful in the rental process. LED lights on the car dolly were bright and safe. Easy access in Sanger Texas.

Évaluation :

4

The facility location was easy to access and my unit was neat and dry and clean. The units are fair priced and the staff is very knowledgeable and answered all my questions.

Évaluation :

5

Nothing I was very pleased with this location super friendly staff

Évaluation :

5

The staff were amazing and very helpful.

Évaluation :

1

Attempted to use the 24/7 app and it didn't work. Ended up losing almost 2 hours of moving time, not to mention, people who were helping us, were waiting! Hoping to get some sort of financial restitution for all the issues I had!

Évaluation :

2

You have to call to have someone meet you at the location even when you set up an appointment. I stood in the rain waiting. The uhaul I ordered wasn't even available when my appointment was scheduled. I had to come back 3 hours later to pick it up. The overall attitude of the manager was friendly but I set up an appointment for a reason.

Évaluation :

4

Angie was wonderful and a great representative.

Évaluation :

3

Lady took care of business. However, she was cold as ice. I was a little late and worried about being charged an extra day. I totally forgot to discuss my business with her.

Évaluation :

5

Get a 15 truck.

Évaluation :

5

Clean and organized facility

Évaluation :

5

Very friendly and helpful

Évaluation :

4

I like being able to access 24/7

Évaluation :

5

Everything went well the truck was in great condition and ran very well.

Évaluation :

3

No comment

Évaluation :

4

I think the drive in can afford to be improved to eliminate mud holes when it rains. Also there were times the person in the office was gone working on something else. Otherwise very helpful. Thanks

Évaluation :

5

This is the 2nd time that I have used this facility, both times dealing w/ having been displaced to a home fire. The service was consistently polite and helpful;good experience during a trying time.

Évaluation :

4

The storage unit met our needs and our items were safe and secure. Would not hesitate to use this storage facility if the need arises in the future.

Évaluation :

5

👍👍👍👍👍

Évaluation :

5

Good experience

Évaluation :

4

Staff has been very helpful and friendly

Évaluation :

5

Convenient and Angie was so great!

Évaluation :

5

The sisters before and now Angela has made our rental experience awesome. Thank you Ladies for all your help and understanding.

Évaluation :

5

Very helpful, energetic, and personable staff! I was very pleased to do business with folks who don't act like they hate their job or are bothered by their customers. Fantastic place! Thanks!

Évaluation :

5

👍

Évaluation :

5

The lady in the office was very professional and helpful. Was a pleasure meeting her and having her help us get the shed.

Évaluation :

5

Merci

Évaluation :

5

Staff is absolutely wonderful!

Évaluation :

5

Excellent service all the way in getting the unit.

Évaluation :

5

Not anything, Angie at the Sanger location is the sweetest person!

Évaluation :

5

The customer service was excellent. The representative was leaving when i returned the truck and she came back and accepted the keys. I will definitely rent there again.

Évaluation :

4

They were very pleasant and it was quick to take care of the paperwork.

Évaluation :

4

Great! Perfect location Truck was very clean and ready to go.

Évaluation :

4

Very pleasant people

Évaluation :

5

Helpful and friendly

Évaluation :

5

Friendly staff. The unit was very well kept. I would highly recommend this facility.

Évaluation :

4

Staff is very friendly and helpful

Évaluation :

5

The unit I rented was exactly as advertised. The customer service at the facility is excellent and I am feel confident storing my belongings at Sanger Storage.

Évaluation :

5

Staff was very friendly and informative. Facility is well maintained and clean.

Évaluation :

3

Very satisfied. Good value.

Évaluation :

5

good service

Évaluation :

5

It was easy to make reservation

Évaluation :

5

Good customer service

Évaluation :

5

Good location

Évaluation :

5

Very professional and excellent customer service

Évaluation :

5

Very good customer service

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Excellent service à la clientèle