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Richard P.
Customer Reviews for Saucon Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Russell was very accommodating! I couldn't have asked for better customer service on a stressful day of moving Thank you Russell!
Daphne R.Everything went very smoothly. Hours are a little difficult to work with but overall a great experience.
pam H.Great Service!
Donald B.Great location! Van was in great shape!
ALLISON B.No complaints whatsoever. Everyone was incredibly nice and helpful and made sure I was given a vehicle with enough gas to complete my trip.
Jeremy W.The man at the counter was dismissive, rude and unhelpful.
Linda H.Other than this location giving us the wrong trailer, pickup was fine. Couldn't get return receipt because of this. I got a phone call from uhaul stating that we never dropped the trailer off when in fact we dropped it the very next day at the drop off location
Melissa F.Bien
FERNANDO M.Big area to park, could use more lighting other then that it was fine
Tanya M.Firstly, if your using the mobile app, the whole point is to pick up anytime you request it. I wasn't able to retrieve the key because the keys were being held inside the establishment, not in a lock box. Secondly, the original pick up reservation was in breinigsville , Pa. which was exactly 1,5 miles away from my home. U haul took it upon themselves to change my pick up site on the night before my scheduled day to pick up. The new pick up site was in hellertown, PA. about 20 miles away from my original pick up site. So I was obviously at the mercy of uhaul and I believe this is done purposely simply because this is the second time I've experienced this situation with this company. This type of behavior on the part of such a large rental moving company is unacceptable. The public needs to take action and report them to the proper agencies so as to stop them from continuing to doop the consumer. They also had the audacity to charge me for the mileage when the pick up location was changed by them. It's just atrocious how they continue to get away with this and nobody is held accountable for this treatment of the renter. Unbelievable.
Ivan D.Awesome
Rasheed W.Sales associate did not properly convert vehicle from a 9 foot van to a 10 ft van I rented. Therefore, the entire reservation got converted to an in-town, and I wanted a one-way rental. After TWO calls to the Uhaul schedule office, they noticed the error and changed it to a 10 ft van, but they still had to override a change to a one-way Had the associate in Hellertown simply made sure the correct vehicle size was entered, SHE could have entered a one-way rental from the beginning!! (9 ft van rentals can only be rented in town. 10 ft van rentals can be rented one-way, so because she entered it as a 9 ft, and not a 10 ft which I left with, she caused a lot of problems!! Took her 40 minutes to enter in the computer and to finish rental paperwork, and then over an hour for us to return in Glenside because of all of the phone calls and errors that had to be corrected from her not doing the rental agreement properly. Quite honestly.....I would like a full refund or I will never rent from you again! (You also kept a tank that was a 1/2 tank of gas over the required return limit. $60 of gas I put in in excess) !!!! The whole rental was absolutely awful!!!!!!!
janet R.10 out of 10.
Johanna P.Everything was excellent
ArielI M.Horrible experience. We had booked this trailer at a different location, when we arrived we were told the trailer was to be picked up at a different location. We never received notification that the pick up location had been moved. We had to drive 50 miles roundtrip and wasted about an hour and a half to just pick up the trailer. Really unacceptable. The original location was very matter of fact about the whole thing, was NOT apologetic, and talked down to us like it was our fault. They kept saying we had been notified, but we never received a text, email, or phone call regarding the location change. Even if we had, is a 50 mile out of our way trip and a wasted hour and a half from the original booked location acceptable? I should say definitely not - very poor customer service. The location where we eventually picked up the trailer was fairly efficient and nice to work with however.
Bradley D.The Hellertown location was fine. I was extremely annoyed that I had to pick up my car transport in Macungie, which required two Ubers to get my car to the same place as the transport. I only then learned that the Macungie office would hook up the transport, but not not secure my car to it. This resulted in my losing over four hours while waiting for someone to secure the vehicle. In spite of it all, Peggy was absolutely delightful and supportive. And this was after I had two moving help firms back out two days in a row, which cost me another day (and requiring that I radically alter my schedule for the remainder of the week). And when a third firm did show up to load the truck, they took over two hours and I had to pay $180 for an extra hour. I will never use the Moving helpers again, and will seriously consider using a different company for my next move. I've never had this wretched experience with Uhaul.
Nicholas C.I reserved a 15' truck for Allentown pickup. When I visited my storage facility the day before I inquired about my reservation. She found it but told me the closest 15' truck was 40 miles away. She found me a 10' truck 10 miles away. What if I didn't ask the day before and drove 50 miles from Jersey only to find no truck waiting? Your system sucks.
Michael E.Drop off was easy and convenient.
diane H.Terrible experience. They had no idea what to do here and it took about 1 hour to do the rental. I have rented many times from Uhaul and this by far was the worse experience. I also feel that I was priced gauged as I had rented a 6x12 trailer a few weeks back going from Florida to Pennsylvania and it was $600. Now renting from Pennsylvania gouge to Georgia a couple weeks later it was $1300. WHY double the price. If I would have had any other choice I would not have rented from Uhaul and will be looking at competition in future moves.
Thomas O.There were computer issues. Transaction took about 45 minutes. Frustrating !
KENNETH L.Please mark where to drop off the Uhaul at this location since it is a hardware store.
Jacob B.Asked me to initial that the truck was clean and in order prior to me seeing the truck. I paid for 24 moving blankets/pads, they only had 10. They claimed they couldn't update or change my order and I had to call Uhaul to have this fixed. I later learned this wasn't true. The person at the register also suggested that using the the Uhaul website to set up a rental wasn't the right way to get a Uhaul, which is preposterous.
Trevor P.Extremely helpful and nice people! Equipment worked perfectly and as needed. Thanks,
MICHAEL C.Truck was not cleaned when picked up.
Alberto R.Not sure. Went good for me
andy S.Nothing this location have great customer service!!
Juan C M.Super easy to rent and return.
Chris B.My reservation was for 8:00. The location did not open until 8:05 and then we had to wait 15 minutes for them to “open†up before we could begin the transaction to get the truck. Other than that it went well.
Daniel K.Unfortunately my overall experience with u-haul this time was horrible and incredibly stressful. The size/pickup location of my truck changed like 3 times and then when I went to the location to get the truck the keys had never been left for me so I had to call customer service and they had to find me another location. Overall I feel like it was a much more stressful process than it should have been. I do have to say that the customer service lady who helped me was amazing and she did everything she could to try and help me and she even explained to the guy at the place I ended up getting it from the difficult time I had been having with this and he was super nice.
summer M.N/a
Jessica F.Great experience, thank you!
DAVID P.Excellent help and arrangements dealing with Saucon True Value in Hellertown, PA
DENNIS L.the area with the trailers is not very wide. when you back up to the trailer your car is almost blocking the driveway
DAVID L.The facility staff was excellent. The equipment arrived late due to the previous renter who was quite "messy". The staff offered alternative equipment. When I declined, they quick mobilized to give it a quick cleaning. They made the best of an unfortunate circumstance.
George D.My experience was absolutely awful. I will never use uhaul again. As I went to pick up my truck, I was told because the person before me was LATE- I was not going to get a truck AT ALL. A representative then told me if I wanted a truck i would have to drive 50 miles. Luckily, the person with the truck ended up showing up- but the representative CANCELED my reservation ! It was one disaster after the next and an absolute headache.
ALEXANDRA R.When I Is got my equipment I told them I only needed the Is Dolly for 2 days his aims they told me to return the Dolly to that store Is so that I would not get charged During Is the whole rental agreement Is the whole rental agreement Is after returning the equipment to B and B furniture outlet I was told that the Dolly was still on my agreement And I was charged for the whole duration of my agreement with the Dolly and Is to this point I was still unable to get a refund for having that Dolly only 2 days
Kyle B.Valuable in every way to our family. Provided the way to transport his personal belongings. That meant everything to him. Merci!
John B.Glenda was so very helpful in making it an efficient and fast return.
RODNEY F.Clean equipment and make sure the equipment they ordered is all present and if a customer calls and needs you to contact them do so!
Kelly M.After UHaul hung me out to dry by switching my pick-up location in a crime ridden hell hole on Susquehanna St in Allentown, this location was an immeasurable help. The location that I was sent to previously was closed, the truck was filthy, and UHaul literally offered no help. The team at Hellertown Hardwarewere amazingly helpful. I would work with the team in Hellertown again, but I may never rent another UHaul truck, opting instead for Penske, Ryder, Home Depot, Lowes or simply a car rental agency.
COURTNEY D.Everything went smoothly and the staff at the pickup point were very friendly.
Thomas S.i dont recommend any busines to friends. ---too much information that is non of your business "required" by uhaul to rent.... i will look for other options.
tim G.I had originally reserved a 20 foot truck at location in the town I was moving from. A few hours later I got a text that I was downgraded Not only was the size dropped to a 15 foot truck, they changed the pick up location to one 8-10 miles in the opposite direction from the address I was moving from and much farther than where I was moving to With mileage being charged, it nearly doubled that charge I will not only never recommend uhaul, I will let everyone I know how much of a scam you have pulled.
Samantha K.This location was absolutely awesome!!
Robin B.The gentlemen that checked us out was beyond rude. He was short and very Cort with us until I finally mentioned to him that he could be nicer and he had a negative attitude. He did apologize briefly at the end but there was no reason for him to be rude. The truck was overall in great shape. However interior could Have been cleaned. There was a used mask in the drivers side door compartment. It was disgusting. The truck should Have been wiped down and disinfected
KELLEY T.Very friendly and helpful. Clean and well maintained vehicle.
Kurtis R.i think uhaul needs to be much more diligent with COMMUNICATION!!!!!!!
Carmen E.Best ever!
Anthony P.