When I Is got my equipment I told them I only needed the Is Dolly for 2 days his aims they told me to return the Dolly to that store Is so that I would not get charged During Is the whole rental agreement Is the whole rental agreement Is after returning the equipment to B and B furniture outlet I was told that the Dolly was still on my agreement And I was charged for the whole duration of my agreement with the Dolly and Is to this point I was still unable to get a refund for having that Dolly only 2 daysKyle B.
Customer Reviews for Saucon Hardware
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Hellertown, PA 18055
(at the end of town across from Neighbors)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 6h30 am à 5h pm
- Sam : 8h am à 5h pm
- Dim : 10h am à 5h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Valuable in every way to our family. Provided the way to transport his personal belongings. That meant everything to him. Merci!John B.
Glenda was so very helpful in making it an efficient and fast return.RODNEY F.
Clean equipment and make sure the equipment they ordered is all present and if a customer calls and needs you to contact them do so!Kelly M.
After UHaul hung me out to dry by switching my pick-up location in a crime ridden hell hole on Susquehanna St in Allentown, this location was an immeasurable help. The location that I was sent to previously was closed, the truck was filthy, and UHaul literally offered no help. The team at Hellertown Hardwarewere amazingly helpful. I would work with the team in Hellertown again, but I may never rent another UHaul truck, opting instead for Penske, Ryder, Home Depot, Lowes or simply a car rental agency.COURTNEY D.
Le client n'a pas laissé de commentaire.Nino C.
Le client n'a pas laissé de commentaire.Valerie F.
Everything went smoothly and the staff at the pickup point were very friendly.Thomas S.
Le client n'a pas laissé de commentaire.Genya W.
i dont recommend any busines to friends. ---too much information that is non of your business "required" by uhaul to rent.... i will look for other options.tim G.
Le client n'a pas laissé de commentaire.Steven K.
I had originally reserved a 20 foot truck at location in the town I was moving from. A few hours later I got a text that I was downgraded Not only was the size dropped to a 15 foot truck, they changed the pick up location to one 8-10 miles in the opposite direction from the address I was moving from and much farther than where I was moving to With mileage being charged, it nearly doubled that charge I will not only never recommend uhaul, I will let everyone I know how much of a scam you have pulled.Samantha K.
Le client n'a pas laissé de commentaire.MATTHEW F.
This location was absolutely awesome!!Robin B.
Le client n'a pas laissé de commentaire.Edward B.
Le client n'a pas laissé de commentaire.Salvatore C.
Le client n'a pas laissé de commentaire.Cindy F.
The gentlemen that checked us out was beyond rude. He was short and very Cort with us until I finally mentioned to him that he could be nicer and he had a negative attitude. He did apologize briefly at the end but there was no reason for him to be rude. The truck was overall in great shape. However interior could Have been cleaned. There was a used mask in the drivers side door compartment. It was disgusting. The truck should Have been wiped down and disinfectedKELLEY T.
Le client n'a pas laissé de commentaire.Peter A.
Very friendly and helpful. Clean and well maintained vehicle.Kurtis R.
Le client n'a pas laissé de commentaire.Karen H.
i think uhaul needs to be much more diligent with COMMUNICATION!!!!!!!Carmen E.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.MARK Y.
Best ever!Anthony P.
Le client n'a pas laissé de commentaire.Jon H.
Everyone I dealt with was extremely rude. I called both Uhaul customer service as well as the location. I rented a 10ft truck but was not aware that it did not have a ramp. No one was willing to try to help us with locating a new truck or possibly even compensating us. It did not state that the truck did not have one on the site. Now we have to rent a new truck and spend even more money for only an hour of time.Kyle P.
I had reserved 12 pads but they only had 6 available to give to me.Stephen I.
You encourage people to use the app, but all the photos and the long wait for verification make it more cumbersome and time consuming than in person method. My biggest problem was how long I waited for the information to be verified. This at least should be an easy fix.Dennis H.
Le client n'a pas laissé de commentaire.Janet R.
I really liked the online cellphone registration and setup. It could be awesome. BUT, i felt like I was moving through the process a bit blind. I came to a lot of stalls that did not clearly specify the problem right away. And I never knew what information I would be required to provide, until the exact moment that i needed it. I think that a previrw of the steps ahead, would help. Also, I.think that it would help if a list of the information I should have on hand, was provided from the very beginning. This way, a customer could sit down, have everything they need, right next to them AND have a little roadmap of what they will need to do with what information is needed. It will streamline your process quite a bit. And customers will LOVE the simplicity.Jeffrey B.
Friendly staff, easy transaction. Will be back for future rentalsJohn L.
The registration document was not in the vehicle, and therefore we could not use the vehicle to tow a trailer to the landfill, one of our primary reasons for renting the vehicle. When we have rented U-Haul vehicles in the past, the registration has always been in the gloce box. We were on a very tight schedule and the absence of the registration document was extremely inconvenient, costing us time and forcing us to hire an outside company to haul the items to the landfill.AMY W.
Le client n'a pas laissé de commentaire.Christopher N.
I was disappointed there was no slide out ramp on the truck !!Joe B.
Le client n'a pas laissé de commentaire.Roland W.
Le client n'a pas laissé de commentaire.Mark B.
Didn't have 2 the 2 dollys i had on my order made my move much more difficult. Also filed a complaint with uhaul about a previous bad experience, was told i would be contacted within three days and it had been over a week.CARL G.
Le client n'a pas laissé de commentaire.Stephen S.
Le client n'a pas laissé de commentaire.Scott G.
Didn't even let me know I was missing the pin for my hitch. It could have been a disaster had the trailer come off. Especially with my daughter and wife in the car this is unacceptable. The guy had his granddaughter helping him assemble it as well. Unless she worked for the company, this is ridiculous. Very small town attitude and I'm glad I didn't tip them. Luckily I avoided the mountains on my trip. But if I hadn't who knows the catastrophic possibilities?Anthony P.
The trailer was fantastic!John T.
if possible get a few 10 ft truck rentals in.robert B.
Le client n'a pas laissé de commentaire.Robert W.
Everyone was very friendly thank youJean F.
We were late with our drop off, so I called the store and they were very flexible and told me not to worry since the truck wasn't due out until the next morning. There was a small issue as they charged me extra temporarily as the person in the next morning didn't know I had spoken with the person in yesterday and had permission to have the truck. But when I explained what happened to her she was wonderful and immediately requested the charges be reversed. I couldn't be more pleased with them the customer service was excellent! ðŸ˜ŠShar S.
The location and Time was changed late friday and I did not find out until 8am on Saturday. Reservation was made for 830am and changed by Uhaul to 1pm at an entirely different location. Cost me more miles and lost help because of the later time. Overall experience was horrible. I will never rent again from Uhaul!!Pete S.
Using the online check out / check in process was a great feature. MerciEli C.
After hours drop off.John C.
Faulty wiring on trailer caused me to lose two days, and required that I rent a 10' truck merely for temporary overnight storage of my items that had to be removed from my property - Because the individual at the Hellertown distributor (True Value) was too lazy to investigate the actual source of the problem - he kept saying the problem was with the wiring on my car. I will be seeking a refundPatrick C.
As of 6:30 am on 10/16/2020 We still have not received our final bill for the truck we returned on 10/15/2020 At 2pm. The person who we believe is the owner of the location, was very abrupt with us when we returned the truck and if fact took our paperwork in the parking lot from us and told us there was no need for us to come in, turned and walked away from us. U-haul has all of our personal information but we do not have a final cost. Not happy with our experience and this would be the second time we have not had a good experience at this location. We will not be going back here. Now can we please get a final bill. Merci.LESLIE B.
Le client n'a pas laissé de commentaire.Jennifer P.
Went onto uhaul website to and reserved a truck but when I arrived to pick up it the reservation was no where to be found. I had to get a truck available there which had to be returned back to that spot. I had a pick up and drop off that would have been less than the 30 miles before paying per mile however now I had to pay 62 $for mileage. I believe I should not have had to pay that and feel a refund should be granted. The website makes you believe you will be paying one thing but are scammed to paying more.Marissa W.
Le client n'a pas laissé de commentaire.Lori M.
Le client n'a pas laissé de commentaire.Brad P.
Le client n'a pas laissé de commentaire.Roy P.
I wasn't told that the furniture dollies I ordered were not available under after all the paperwork was finalized. I had to go to Home Depot to buy my own dollies adding time and money.William S.
Excellent location ðŸ‘ ðŸ‘Œ ðŸ‘Mario T.
Reserved a 20ft truck for pick at the Whitehall location, time of pickup was 10am Friday Aug 4 2020. I was told I should have received an e-mail where to pick up the truck. I did not receive the e-mail. I was told I had too go too the Allentown location to pick up the 20ft truck. The people at the Allentown location told me the truck was suppose to be back at 9:00 am, but the person who had the truck could not unload it, so they did not return the truck at that time. the manager checked around and found a 26ft truck in Hellertown Pa. In turn that's where I had too go too pick up the truck. With all the paper done, I start the truck and the check engine light come on. They told me to call the road side assistance to see if the truck was safe too drive, they told me as long as the light is not blinking it's safe. To me it was a lot of running around, I was not happy. I think when you reserve a truck at one location that where you should be able to go for that truck and not get the run arounddaniel P.
Excellent location with friendly people. Highly recommend. Will use again. MERCI!Glen S.
Le client n'a pas laissé de commentaire.Kristin W.
Le client n'a pas laissé de commentaire.ALEX R.
Do a better job of having employees who understand the process and make the online booking process more clear.Lauren C.
Exhaust pipe sound loud . Very loud noise come inside in cabin.vishwas N.
Le client n'a pas laissé de commentaire.Tonya T.
Le client n'a pas laissé de commentaire.Lourdes V.
It was not set up correctly for pick up. Took over 2 hours to pick up truck. Was not the location I chose to pick up at and changed last minute.Jason M.
Man at the store was extremely rude. We would have left if we had other options.Tim G.
Le client n'a pas laissé de commentaire.Wynn C.
Le client n'a pas laissé de commentaire.Jennifer W.
Well we booked at east penn and had it reserved. Then we're told 2 days later it wasn't available there and we would have to go to Hellertown. And how the system is not run well. So I don't understand if we reserved the truck days ahead of time for East penn then we get bumped. Also that because of this fact we would have to pay for mileage. Well that didn't happen. We didn't get any discount or break because of this mishap. And a pretty scary mishap when your house is sold and u need to move out AND u reserved the truck as your suppose to only to find out that somehow even if you reserved it someone can jump ahead of u and take it and now u have to go somewhere else. I feel we should be compensated for this craziness! East Penn is wonderful - we have 2 storage unit's with them and we don't feel it is their fault - this is UHAULs fault and I haul should REfund our money for this stress. Digibd@gmail.com 6103927426Stephanie D.
Greet your potential customers with a positive attitude and friendly service.Frank T.
I originally tried to rent from the RJ's minimart location in Bethlehem. That establishment is disgraceful. Employees and manager were not wearing masks, the van was dirty, and the vehicle needed oil based on the dashboard. The staff was very rude and unprepared. I am glad that I switched my reservation to the Hellertown location.Julia T.
Le client n'a pas laissé de commentaire.David B.
This was a terrible U-Haul experience. I reserved a vehicle at a location near my house and when I arrived the vehicle wasn't even on location. Not only did I have to travel 40 more miles, you wasted 2 hours of 3 of my employees time. Also, Your phone system is terrible. When I call I'm on hold for 8-10 minutes. The employees at the U-Haul get it and are frustrated with the U-Haul system as well.Paul Z.
Le client n'a pas laissé de commentaire.Joseph R.
Le client n'a pas laissé de commentaire.Levi S.
Le client n'a pas laissé de commentaire.Jon G.
Le client n'a pas laissé de commentaire.Brenda M.
While this is a very convenient location for me, the staff can be challenging. Unfortunately, the are just very unorganized and even though I utilized Uhaul's online check-in it took a while to get the key. I think they need some customer service training and online check-in process training. They had me resign paperwork instead of just providing key.Casey G.
No recommendationsLuis F. M.
All of the online Check in was slow and ineffective for both me and the store owner. It took longer to get my truck in store with this covid thing going on than if the owner just did the transaction himself. Not totally his fault. He had trouble with the U-Haul website.Robert A.
Customer service was professional, courteous, and quick! Thanks Guys at Saucon True Value! YOU ROCK! Made my moving experience the best service I ever received!Rose B.
Le client n'a pas laissé de commentaire.Hannah H.
Compared to the last 3 times I used uhaul, this time was seamless!Gerard C.
Le client n'a pas laissé de commentaire.SEAN B.
Very friendly staff, quick check in/check out, and equipment was clean and well maintained!elliot O.
Le client n'a pas laissé de commentaire.Trent M.
Le client n'a pas laissé de commentaire.Justin J.
Le client n'a pas laissé de commentaire.danielle T.
Selection is limited but overall service was excellent.ALLEN K.
Rod was a complete racist prick who can go to hell and will never get my service and or my money and I will post on every forum and encourage anyone who will listen to not EVER rent a truck from this locationAnthony O.
Nothing. The return service was simple and efficient.Frank W.
Le client n'a pas laissé de commentaire.JEFFREY B.
Le client n'a pas laissé de commentaire.Chuck C.
INSPECT THE VEHICLE AND TAKE PICTURES BEFORE YOU SIGN ANY ACCEPTANCE OF IT TO AVOID ANY PROBLEMS LATER.Catherine S.
Easy to maneuver! First time ever towing a trailer, got the 6x12, and it was easy I toured I-78, 22, 309.Ariana J.
Le client n'a pas laissé de commentaire.Alice B.