Didn't even let me know I was missing the pin for my hitch. It could have been a disaster had the trailer come off. Especially with my daughter and wife in the car this is unacceptable. The guy had his granddaughter helping him assemble it as well. Unless she worked for the company, this is ridiculous. Very small town attitude and I'm glad I didn't tip them. Luckily I avoided the mountains on my trip. But if I hadn't who knows the catastrophic possibilities?Anthony P.
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The trailer was fantastic!John T.
if possible get a few 10 ft truck rentals in.robert B.
Le client n'a pas laissé de commentaire.Robert W.
Everyone was very friendly thank youJean F.
We were late with our drop off, so I called the store and they were very flexible and told me not to worry since the truck wasn't due out until the next morning. There was a small issue as they charged me extra temporarily as the person in the next morning didn't know I had spoken with the person in yesterday and had permission to have the truck. But when I explained what happened to her she was wonderful and immediately requested the charges be reversed. I couldn't be more pleased with them the customer service was excellent! ðŸ˜ŠShar S.
The location and Time was changed late friday and I did not find out until 8am on Saturday. Reservation was made for 830am and changed by Uhaul to 1pm at an entirely different location. Cost me more miles and lost help because of the later time. Overall experience was horrible. I will never rent again from Uhaul!!Pete S.
Using the online check out / check in process was a great feature. MerciEli C.
After hours drop off.John C.
Faulty wiring on trailer caused me to lose two days, and required that I rent a 10' truck merely for temporary overnight storage of my items that had to be removed from my property - Because the individual at the Hellertown distributor (True Value) was too lazy to investigate the actual source of the problem - he kept saying the problem was with the wiring on my car. I will be seeking a refundPatrick C.
As of 6:30 am on 10/16/2020 We still have not received our final bill for the truck we returned on 10/15/2020 At 2pm. The person who we believe is the owner of the location, was very abrupt with us when we returned the truck and if fact took our paperwork in the parking lot from us and told us there was no need for us to come in, turned and walked away from us. U-haul has all of our personal information but we do not have a final cost. Not happy with our experience and this would be the second time we have not had a good experience at this location. We will not be going back here. Now can we please get a final bill. Merci.LESLIE B.
Le client n'a pas laissé de commentaire.Jennifer P.
Went onto uhaul website to and reserved a truck but when I arrived to pick up it the reservation was no where to be found. I had to get a truck available there which had to be returned back to that spot. I had a pick up and drop off that would have been less than the 30 miles before paying per mile however now I had to pay 62 $for mileage. I believe I should not have had to pay that and feel a refund should be granted. The website makes you believe you will be paying one thing but are scammed to paying more.Marissa W.
Le client n'a pas laissé de commentaire.Lori M.
Le client n'a pas laissé de commentaire.Brad P.
Le client n'a pas laissé de commentaire.Roy P.
I wasn't told that the furniture dollies I ordered were not available under after all the paperwork was finalized. I had to go to Home Depot to buy my own dollies adding time and money.William S.
Excellent location ðŸ‘ ðŸ‘Œ ðŸ‘Mario T.
Reserved a 20ft truck for pick at the Whitehall location, time of pickup was 10am Friday Aug 4 2020. I was told I should have received an e-mail where to pick up the truck. I did not receive the e-mail. I was told I had too go too the Allentown location to pick up the 20ft truck. The people at the Allentown location told me the truck was suppose to be back at 9:00 am, but the person who had the truck could not unload it, so they did not return the truck at that time. the manager checked around and found a 26ft truck in Hellertown Pa. In turn that's where I had too go too pick up the truck. With all the paper done, I start the truck and the check engine light come on. They told me to call the road side assistance to see if the truck was safe too drive, they told me as long as the light is not blinking it's safe. To me it was a lot of running around, I was not happy. I think when you reserve a truck at one location that where you should be able to go for that truck and not get the run arounddaniel P.
Excellent location with friendly people. Highly recommend. Will use again. MERCI!Glen S.
Le client n'a pas laissé de commentaire.Kristin W.
Le client n'a pas laissé de commentaire.ALEX R.
Do a better job of having employees who understand the process and make the online booking process more clear.Lauren C.
Exhaust pipe sound loud . Very loud noise come inside in cabin.vishwas N.
Le client n'a pas laissé de commentaire.Tonya T.
Le client n'a pas laissé de commentaire.Lourdes V.
It was not set up correctly for pick up. Took over 2 hours to pick up truck. Was not the location I chose to pick up at and changed last minute.Jason M.
Man at the store was extremely rude. We would have left if we had other options.Tim G.
Le client n'a pas laissé de commentaire.Wynn C.
Le client n'a pas laissé de commentaire.Jennifer W.
Well we booked at east penn and had it reserved. Then we're told 2 days later it wasn't available there and we would have to go to Hellertown. And how the system is not run well. So I don't understand if we reserved the truck days ahead of time for East penn then we get bumped. Also that because of this fact we would have to pay for mileage. Well that didn't happen. We didn't get any discount or break because of this mishap. And a pretty scary mishap when your house is sold and u need to move out AND u reserved the truck as your suppose to only to find out that somehow even if you reserved it someone can jump ahead of u and take it and now u have to go somewhere else. I feel we should be compensated for this craziness! East Penn is wonderful - we have 2 storage unit's with them and we don't feel it is their fault - this is UHAULs fault and I haul should REfund our money for this stress. Digibd@gmail.com 6103927426Stephanie D.
Greet your potential customers with a positive attitude and friendly service.Frank T.
I originally tried to rent from the RJ's minimart location in Bethlehem. That establishment is disgraceful. Employees and manager were not wearing masks, the van was dirty, and the vehicle needed oil based on the dashboard. The staff was very rude and unprepared. I am glad that I switched my reservation to the Hellertown location.Julia T.
Le client n'a pas laissé de commentaire.David B.
This was a terrible U-Haul experience. I reserved a vehicle at a location near my house and when I arrived the vehicle wasn't even on location. Not only did I have to travel 40 more miles, you wasted 2 hours of 3 of my employees time. Also, Your phone system is terrible. When I call I'm on hold for 8-10 minutes. The employees at the U-Haul get it and are frustrated with the U-Haul system as well.Paul Z.
Le client n'a pas laissé de commentaire.Joseph R.
Le client n'a pas laissé de commentaire.Levi S.
Le client n'a pas laissé de commentaire.Jon G.
Le client n'a pas laissé de commentaire.Brenda M.
While this is a very convenient location for me, the staff can be challenging. Unfortunately, the are just very unorganized and even though I utilized Uhaul's online check-in it took a while to get the key. I think they need some customer service training and online check-in process training. They had me resign paperwork instead of just providing key.Casey G.
No recommendationsLuis F. M.
All of the online Check in was slow and ineffective for both me and the store owner. It took longer to get my truck in store with this covid thing going on than if the owner just did the transaction himself. Not totally his fault. He had trouble with the U-Haul website.Robert A.
Customer service was professional, courteous, and quick! Thanks Guys at Saucon True Value! YOU ROCK! Made my moving experience the best service I ever received!Rose B.
Le client n'a pas laissé de commentaire.Hannah H.
Compared to the last 3 times I used uhaul, this time was seamless!Gerard C.
Le client n'a pas laissé de commentaire.SEAN B.
Very friendly staff, quick check in/check out, and equipment was clean and well maintained!elliot O.
Le client n'a pas laissé de commentaire.Trent M.
Le client n'a pas laissé de commentaire.Justin J.
Le client n'a pas laissé de commentaire.danielle T.
Selection is limited but overall service was excellent.ALLEN K.
Rod was a complete racist prick who can go to hell and will never get my service and or my money and I will post on every forum and encourage anyone who will listen to not EVER rent a truck from this locationAnthony O.
Nothing. The return service was simple and efficient.Frank W.
Le client n'a pas laissé de commentaire.JEFFREY B.
Le client n'a pas laissé de commentaire.Chuck C.
INSPECT THE VEHICLE AND TAKE PICTURES BEFORE YOU SIGN ANY ACCEPTANCE OF IT TO AVOID ANY PROBLEMS LATER.Catherine S.
Easy to maneuver! First time ever towing a trailer, got the 6x12, and it was easy I toured I-78, 22, 309.Ariana J.
Le client n'a pas laissé de commentaire.Alice B.
Le client n'a pas laissé de commentaire.Michael T.
Le client n'a pas laissé de commentaire.GEORGE B.
Le client n'a pas laissé de commentaire.Joseph P.
Le client n'a pas laissé de commentaire.Patrick L.
Le client n'a pas laissé de commentaire.Roger H G.
Le client n'a pas laissé de commentaire.Brian F.
Le client n'a pas laissé de commentaire.noah V.
Drop off of vehicle was very quick and easy.Jennifer F.
Very unfriendly. Acted like we were an impositionShawn H.
Le client n'a pas laissé de commentaire.Barry T.
Le client n'a pas laissé de commentaire.Susan K.
This place was great! People walking around, felt safe. I was able to easily drop the truck off, get the odometer and gas pictures as needed and then drop the keys in the drop box.Dana V.
Yes next time have both uhauls that I rented available instead of just one of them. You ruined our move and made it extremely difficult. You should be ashamed of yourselves. I was on the phone for 2 hours in a rainstorm at the uhaul truck and unable to get a key because you sent me to a location that doesn't do 24/7 pickup thereby making me unable to pick up the 2nd uhaul. I then had to scramble and rent a truck from another company because your company could not even get me another one. I will NEVER use uhaul again for anything. You are a horrible company with horrible customer service and have no one that answers your phones who know how to do anything. I was transferred close to 10 times and disconnected and met with inconsiderate people who could care less that you screwed us out of one of the trucks on the day of our move.David S.
Le client n'a pas laissé de commentaire.Michael R.
Le client n'a pas laissé de commentaire.Diana G.
Le client n'a pas laissé de commentaire.Cesar L.
Le client n'a pas laissé de commentaire.DAVID F.
The personnel at Saucon Hardware are knowledgeable and courteous. I would not hesitate to rent UHAUL vehicles from them and happy to recommend them going forward. Merci.Michael K.
We originally scheduled to pick up in Schnecksville, which was where we were visiting family. It was quite frustrating that the pick-up location was changed and it was so far away. Instead of having to go five minutes away to pick-up the U-Haul, my husband had to drive 40 minutes away.Benjamin H.
Le client n'a pas laissé de commentaire.Christopher N.
The people at Saucon True Valley are very nice to work with. They usually have a good choice of uHaul equipment and I have been very happy working with them anytime I needed to rent a truck.Gregory Z.
After hours drop-offJames M.
Le client n'a pas laissé de commentaire.Craig K.
Le client n'a pas laissé de commentaire.Nathan P.
Everything was a mess concerning the reservation: I called two days prior to confirm everything and make sure what I requested was proper for my move. When my fiance went to pick everything up, they had us at a different location than the one specified in the confirmation... While the person we saw at Saucon Hardware was very helpful, over half of the equipment I requested and pre-paid for was unavailable, making my move much longer and more arduous than expected. Not satisfied at all.Michael D.
Very efficient procedure, will rent again.Zigrida E.
Not applicable because we dropped the vehicle after hours and used key drop box.Michael R.
Le client n'a pas laissé de commentaire.Jesse O.
Le client n'a pas laissé de commentaire.Joe Z.
Le client n'a pas laissé de commentaire.Bruce M.
I had to repair wiring before I could take trailer on the road. I had to help clean caked on mud from trailer.Alan H.
I will recommend this place to anyone. Though it was a distance from me, the customer service I received was excellent and my son thought he lost his wallet I got called back with information that my son's wallet was returned to the store. My son was very pleased because he had all his military IDs and credit cards and was worried. Thank you very much.Sia R.
Very helpful and courteous.William E.
Le client n'a pas laissé de commentaire.David K.
Le client n'a pas laissé de commentaire.Richard D.
The truck was in bad shape mechanically and scary to drive. It would rev to 4000 rpm just going down a hill. I would most likely not use U-Haul in the future based on this experience.Sean T.
Top of truck was leaking, moved during rainstorm and boxes were wet. Could see where someone tried to patch the leaks but failed.Justin O.
Le client n'a pas laissé de commentaire.randy W.
Le client n'a pas laissé de commentaire.Gary D.