Customer Reviews for Save N Store Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

Fix your app. If I'm staring at the address and obviously in the right location, don't tell me I'm not. At least give me an override option. Don't leave me locked to your crappy app. The guy even warned me the app may act up, so it's obviously a known issue. Your a massive corporation, this would make me never use you again if I could avoid it. Location did nothing wrong, Uhaul's app needs to be improved.

Évaluation :

5

Very helpful made thing easy when app wasnt working

Évaluation :

4

Ian was great to work with!

Évaluation :

5

Exelente servicio y le recomiendo que vaya a rentar trocas para la mudanza

Évaluation :

5

Great new location in beautiful Culpeper, Virginia. Well organized office and pick-up. Love the self-service aspect. Only negative was that the truck was parked near a dangerous gravel/tar edge and made it difficult to get into vehicle. Owner/manager was very friendly and helpful! Merci.

Évaluation :

3

He seemed confused on how to charge a different credit card

Évaluation :

5

The guy working at the building was very polite and very helpful. Will come back there when I need to rent another U-Haul!

Évaluation :

5

Nothing additional

Évaluation :

4

The location was not a problem. I spent over an hour trying to work the app and get with customer service. I was told the day before my rental was available. And hour after we get there I am called with an approval! Not communicated to me. We spent 2 hours wasted time just trying to call customer service. They were rude as well

Évaluation :

3

I found it odd that the UHAUL franchisee would not work face to face with me. instead, upon seeing me approach, said I should wait for him to enter his store, then for me to stay outside and call him to transact my UHAUL pickup and dropoff. odd behavior.

Évaluation :

4

The check-in time took a while (which ate into my scheduled hours) but other than that it was a smooth transaction.

Évaluation :

4

This comment isn't directed at either location. This is for UHaul in general. I am not overall pleased with my service that Uhaul provided, I picked up the truck at 8:22am on January 18th and returned the truck at the drop-off location at 9:29am on January 19th. I was charged for another whole day for returning the truck an hr later than the pickup time. I find this ridiculous and honestly I will likely not rent another from Uhaul again in the future. After realizing that I was being charged for a whole extra day, I wasn't even able to get the truck back to use for the day that I was charged for after dropping the truck and key off. So you charge me for a whole day for being an hr later than pickup but then won't let me use the truck that I was charged for? That's stealing! You charged me for a service and didn't deliver! I will never use Uhaul again!

Évaluation :

5

nothing at all . the guy that helped me was very helpful and nice . i highly recommend that location to anyone !!!

Évaluation :

4

They didn’t know I was coming. Weren't ready.

Évaluation :

5

It was a huge pain to figure out the pin for the lock. The app never displayed any option for me to obtain the pin, I had to call and spend 10 minutes troubleshooting only for the person I was talking to to get it working for me; app never worked.

Évaluation :

2

The owner was wonderful, but your technology is not working properly for remote pickup. It continually told me I didn't have an account and spent over 30 minutes on the phone with Uhaul support. Thank goodness the owner was lovely and helped on his end when he didn't have to. The Uhaul main customer service team was extremely rude.

Évaluation :

5

Great place to rent from, glad I went there to rent from. Would definitely go back again.

Évaluation :

4

The roof leaked . Some of my stuff was soaking wet .