The service was excellent
Hattie C
Customer Reviews for Save Rite Auto Rental Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Customer service friendly and professional.
L'Tarsha MKeep up the good work
randy sKeep up good work
Randolph SMerci
Leslie MNo problems to report
Tony BRep very friendly
darlene HA pleasant rental experience
Stuart GI did not reserve online, but the pickup process was fast. I received the truck amd all information needed. The customer service was on point. I returned the truck during off hours and received my receipt first thing in the morning. Whenever I need a truck, I will rent from this location all the time!
NICOLE DI was ver charged for mileage and the service representative was not accommodating. I rode only 12 miles and was charged for 129. I only had the truck for 4 hours. The truck only would go 40 miles per hour. It's no way I could've done that. I'm super disappointed because I have used this site several times before but I will never use them again
Bridgette CThe tires all needed air. I let the manager know and he said once I started driving the tires would be good. That was not the case.
Rich RThe agent could have explained the rates better. I could've save money by bringing it back to them instead of doing a one way which made me pay 50 to $60 more that I didn't like.
marflon gVery clean and professional
ANTHONY CNo improvements needed, excellent customer service
Andrea WUpdated location for drop off. Gentlemen was friendly and helpful.
charles hStaff very friendly and professional
Lynn BExcellent service à la clientèle
Jason TOverall charge me for a rental truck!!
ERIC FFast and easy……..
David HExcellent Service
randy sBecoming here for my u haul rental for long time Mr. Cliff is outstanding!
Thomas WGreat man running the spot
larry cMr Cliff was great, great attitude and offered great conversation. I appreciate the mini wall history museum.
Janelle GThe gentleman I dealt with was very upbeat personable and I'm glad to have had the experience of meeting him.
Scott SNothing had to be done at this time
William GCliff does a excellent job with the rentals
john rIt was a very smooth process, everything was explained. Quick easy and good customer service every time!
Marietta PGreat service
Stanley HExcellent service à la clientèle
Noble KService was very friendly and helpful. Inside of truck could have been a bit cleaner. Overall very happy with experience and would use this location again!
Katie WI schedule an appointment but the truck I needed was not available so the nice guy I met was able to help me but some other guy threaten me via text message and was rude never again will I ever go to that location
fatmata IFast,efficient service
Daryl FWe rented a 10ft truck to also have a ramp but there was no ramp on the truck defeated the purpose of the easy loader
Chadwick MThe guy there gave us a contract with the wrong truck number and wrong license plate. I got a text asking to confirm the license plate which I saw was wrong so I went inside and asked about it. He said "oh, don't worry about it uhaul sends all these extra texts. I've got you covered in the contract." We go to return our truck to Chicago after hours. Get a call from corporate saying they don't have the truck. It's kind of hard to miss a 15 foot truck. I followed the app instructions for after hours. The reason they can't find the truck is because the wrong number and license plate is listed on our contract. I just don't understand how these huge errors happen ever time I use U-Haul. Our last move they tried to charge us for damage and say they have footage of me damaging it. This was not true. Apparently they were talking a different truck number and confusing me for someone else. They tried to charge me $1000 and I had to go back and forth with the manager. I feel like U-Haul is not worth the headache.
Michael MComplaint There was no extra days. The 15' Truck was returned on 9/10/23 at 7:30pm est. Key was dropped at that time and location did not check in truck when they opened. I WAS CHARGED FOR EXTRA DAYS, this is a lie. Truck was returned in 11 hrs
James RThings good everything is great
William GGood experience
AJ LI rented the truck for 4 days and was receiving calls from the location owner before the 3rd was even over to come return the keys and he spoke in a very hostile way. Definitely dont plan on going back and I also dont recommend anyone to go that location.
Donte MClean the office, it smells like the dog. Beautiful brown Lab, but the office smells like the dog, its almost sickening to have to stay in there for any period of time.
Gail Jhelpful staff
Thomas YAlways very professional and excellent customer service.
john fGreat customer service and excellent product
Thomas WThe staff made the experience pleasant and the go-to place for rentals.
Dana Sto ensure the safety of customers since that location looks pretty rough. perhaps don't advertise to drop off after hours.
Bradford RI was charged more then what i was told. Thats fraud. I just forgot to add gas. And was charged 200 dollars. Im disputing this feee with BBB
Deborah PThe staff was very nice and accommodating to me.
Yulanda TCliff was excellent and very professional
esther cFor the most part, always satisfied with their service.
vernita wClean the trucks inside, it had snider webs and smelled. Plus I understand you only charge 19,99?a day for the cargo van but the mileage is ridiculous. It's an eight cylinder truck and the gasoline cost is high and then the mileage is high which made me pay almost $70 for a couple hours of renting the cargo van. Be more realistic in your pricing.
Rachel DNot a thing at this time
William GDon't see a need to improve anything at this location.
Joseph B