Évaluations des clients Save U More

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Save U More

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Jennifer P.
Évaluation :

Le client n'a pas laissé de commentaire.

Axel C.
Évaluation :

Main guy was not rude but very didn't take the time to explain anything about the rental. Need to learn how to talk to customers.

JESSICA S.
Évaluation :

The truck had 1/4 tank back had garbage and wasn't cleaned prior to me the guy at the desk is rude not first time

Gregory W.
Évaluation :

The van smelled really musty and had what appeared to be wet landscaping debris and wet garbage debris. Had to line the entire van with cardboard and drop cloth to protect my cargo from getting dirty and stained.

Debra M.
Évaluation :

Le client n'a pas laissé de commentaire.

John W.
Évaluation :

It was tuff finding the key drop! Please place a sign that say key drop on back door (EastSide) Great experience! Thank you!

mike D.
Évaluation :

Customer service was good. But automated online system was not. After checking in. It told me to wait and someone would bring the key out to me...Waited 15 mins and finally just went in.

Rajneesh K.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph R.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel D.
Évaluation :

Le client n'a pas laissé de commentaire.

Shannon B.
Évaluation :

I have tried to get ahold of someone to let me know why I was charged $51.00 for gas when I only drove the van 4 miles. No one will answer my emails. Very frustrating.

George A.
Évaluation :

Very easy and quick checking in and out.

Haboubakar A.
Évaluation :

Le client n'a pas laissé de commentaire.

RODNEY D.
Évaluation :

Le client n'a pas laissé de commentaire.

Jerry R.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert S.
Évaluation :

You trailer gate in the back was not full witdth. This was not noted in you specifications. As a result I could not load the trailer. I doubt I'll use Uhaul again.

John P.
Évaluation :

Le client n'a pas laissé de commentaire.

Patricia M.
Évaluation :

The agent when I picked up the keys was rude and very short he handed me the keys and said the truck put there somewhere. Wen i dropped off the keys he just grabbed them didn't say anything.

Scott T.
Évaluation :

Le client n'a pas laissé de commentaire.

Osman A.
Évaluation :

Thanks for good services

AVEDIS N.
Évaluation :

I went last Thursday to reserve a 17 ft truck for Monday morning. The guy told me they open at 10 am and I needed to pick it up at 8 am on Monday. I asked if I could pick up the key to the truck on Sunday before closing he said yes. Friday morning another employ called me and told me the 17 footer wont be available for me can I take 20 footer. I agreed. Sunday I went about 3:30 pm and asked for the key to the 20 footer. The young employee could not find me any were. He asked me several times if I am sure that I reserved it at that location I told him yes. He said he have one truck only 26 footer if I wanted. I agreed because I did not have an other choice. I asked if he will give me this huge truck for the same price as the 17 footer? He said no. This was not good experience for me but at list the positive side was I was able to pick up my new kitchen cabinets.

Ryan W.
Évaluation :

Well the guy i dealt was not into customer service at all. Also I went to do after hours return and your website wouldn't work...truck was dirty in the back and the cab had a used mask and water bottle in it. So I would rather pay twice as much then to use uhaul ever again.

Mike C.
Évaluation :

The service was good

Alvin B.
Évaluation :

The guy that helped me was awsome. I was trying to make a decision between a uhal or a van to help my client move that has mental health. Your employer was very personable and made me feel at home by giving me great information.

PETER S.
Évaluation :

Excellent customer service, affordable rates, very convenient.

Stephen V.
Évaluation :

Le client n'a pas laissé de commentaire.

JOB M.
Évaluation :

Le client n'a pas laissé de commentaire.

KENNETH ROBERT C.
Évaluation :

The truck I rented broke down approximately 25 minutes into the trip. I don't know what Uhaul's maintenance procedures are so I don't know whether to hold that against the rental location or Uhaul in general. For a truck to break down 25 miles into a trip is unacceptable.

Oleg A.
Évaluation :

Le client n'a pas laissé de commentaire.

Pablo H.
Évaluation :

Le client n'a pas laissé de commentaire.

Laurel T.
Évaluation :

Have the equipment ready when the customer wants it! I asked for 8am but was told to pick it up at 12:30

John C.
Évaluation :

Give the windows a quick wipe down after rain.

Anthony P.
Évaluation :

extra fees and charges were outrageous. "19.95 per day" I had it for 26 hours, went about 100 miles. (1.19 per mile) total charge - $259 ###what??

Cheryl B.
Évaluation :

Have more people handling reservations so there isnt a long wait in line.

Dwayne H.
Évaluation :

i selected no for clean and well maintained because the van was not swept out well inside, and the outside needed a wash, it was the only dirty one on the lot, It did appear to be well maintained though.

CARL H.
Évaluation :

The van we rented stated that it was large enough for a queen size bed. The picture showed the new standup type van but what we got was a standard 15 passenger van which by the time we stuffed the bed in we had damaged the mattress and was unable to get anything else in... Truth in advertising PLEASE!!!

Aleksandr P.
Évaluation :

My reservation was moved Two different times From federal way to Renton and then to Kent, houses where changed too. Scheduling is horrible.

David D.
Évaluation :

Great service and friendly personnel when picking up and returning.

Bhesh P.
Évaluation :

they gave me broke truck

ANTHONY EDWARD R.
Évaluation :

After coming to the return location, at least five times to straighten out the billing (charged on the wrong card). The gal kept disappearing. For long periods of time, while 4 to 6 people are waiting. The manager came back to work to help. He said he would waive all charges due to the colossal mess, We thought that resolved. Then a charge shows up on my debit card!! The Mgr.said he waived it. 2 weeks later! It shows up & $20 more. I expect him to honor his word & waive the charge!! Tony

MARCUS GERMAINE P.
Évaluation :

I was charged to much.. period

John H.
Évaluation :

I reserved a vehicle at the Interbay UHaul location, and without contacting me or even sending an email my reservation was changed to a smaller vehicle and sent to Kent. This was unacceptable.

david O.
Évaluation :

Le client n'a pas laissé de commentaire.

Bruce C.
Évaluation :

Le client n'a pas laissé de commentaire.

Abdul Aziz A.
Évaluation :

Fantastic

Kerry S.
Évaluation :

The location is in the back of a dirty, cluttered business, and its hard to find the actual U-haul operation (weird hand made signs taped to exterior side doors ?? - NOT what I expect from U-Haul. My negative experience was that the Agent lied to me and charged me for an extra day despite my returning the truck at open of business the next day (my turn in time was end of business the day before). I had called the day before and informed the agent that due to circumstances ( unoloaders did NOT show up) I would be returning the truck that night, but after close of business. I dropped the keys in the drop box, but could not get YOUR software to work on my phone to register the drop off. I then showed up the next morning to confirm the return. Your agent, however, did not bother to show up until an hour after the posted open time - despite having told me that he would be there before the posted open time. The truck was returned clean, in good repair and had more gasoline than required. The agent did NOT inform me that he would charge for the extra day, and indicated that he would not. This experience with this agent has left me with a bad impression - unfortunate in light of the many decades of positive experiences with U-Haul.

Rajneesh K.
Évaluation :

Le client n'a pas laissé de commentaire.

Paul P.
Évaluation :

Booked everything online and when I went to pick up the truck you the clerk was unable to verify. Link provided did not work. I declined the $14 insurance but when I checked my receipt I was charged the $14. When picking up the truck the parking lot/drop off area was a mess. I would think you would have/provide a fenced area or at least have proper parking. The truck I rented had had graffiti on the side, candy, napkins and fries in the cab and the dashboard was sticky. Gross. The clerk apologized and then said to double check the gas as it might be siphoned during the night. Next time I need a truck or delivery service U-Haul will no longer be my first priority. Very disappointed in your service. I would suggest a branch manager inspect your drop off locations, specifically the Kent location.

Aychiluhem A.
Évaluation :

You must upgrade your assistant , on October 5 the car go van I rented was broken I called for service no body showed up or respond .

John L.
Évaluation :

Horrible truck.

Elgene C.
Évaluation :

Employee must check the truck if safety to use before they dispatch . Bec when I get gas the the tube going to the ga s tank was cut off,

James P.
Évaluation :

Le client n'a pas laissé de commentaire.

James O.
Évaluation :

Le client n'a pas laissé de commentaire.

Samuel B.
Évaluation :

Staff never answers phone. Charged me for utility dolly but never provided, Charged me for 24 pads but only supplied me for 13. This was the 3rd UHaul location I had to physically go to (in a ride share) to get the truck that had been reserved for me in Seattle.

Rene K.
Évaluation :

Get the employee to know what she is doing and to admit when SHE makes a mistake and not blame it on someone else. It was very a stressful time dealing with her for hours to pick up the truck I had reserved two weeks previously and also considering I was there getting a truck to move my Mom things out of her home because she had passed

Bryant W.
Évaluation :

Le client n'a pas laissé de commentaire.

Rosa B.
Évaluation :

Le client n'a pas laissé de commentaire.

Walter D.
Évaluation :

Le client n'a pas laissé de commentaire.

Melody R.
Évaluation :

Reserve truck not available. Overall not pleased with the service.. No return call after leaving a bag in the truck. Horrible

Rajneesh K.
Évaluation :

Le client n'a pas laissé de commentaire.

haoran L.
Évaluation :

We have rented Uhaul many times and the experience is very good! But this time is a very bad Uhaul experience. We rented the car with the Uhaul app and Uhaul did not give us any documents to prove the kilometer of the car we got. We didn't find the right car when we got the key. It was the staff helped us to found the car! After we return the car about three hours, they told us that we ran 122 kilometers! Everyone knows that renting a car is to save trouble, and want to pull things out at once, and people usually choose to rent a car closer to them, and we naturally choose the place closest to my house! As a result, this bad car rental experience was caused. I called and complained that it took a long time to connect, then transferred, and then waited for the call, saying that the manager would call back! We didn't receive the call from the manager the next day. He left his voice mail box, and we couldn't understand what he spoke quickly. Even the phone numbers left were tried out one by one! As a result, he said he was driving and said he would call back, and then there was no news. When we called back the next day, he kept saying that we had no evidence and they couldn't do anything! Okay, let yourself be unlucky! But I'm pretty sure we only ran 48-50 miles! I don't think I will trust Uhaul anymore. Next time, should I get to the odometer to prove how many miles I ran? Then I think you should go and see if you forgot to collect the guest's miles, or if there is a problem with your odometer! Hope the next guest will not be as unlucky as me!

Charles S.
Évaluation :

Le client n'a pas laissé de commentaire.

Luis A.
Évaluation :

Le client n'a pas laissé de commentaire.

JEFFREY KIRK B.
Évaluation :

Disappointing. We were not well informed on Uhaul ‘s process at time of reservation and cost over $700 to travel less than 300 miles one way, which seemed extremely excessive. Truck wasn't available where we expected it to be and had to travel out of our way to pick it up. We will search out other rental truck companies in the future.

Christopher P.
Évaluation :

Gas was siphoned, which I was told is common at this location. Suggest LOCKING GAS CAPS. Otherwise, the truck and service was great!

Suguru N.
Évaluation :

Reservation was canceled but I was given a receipt. Could you make sure I get the money back?

virat S.
Évaluation :

Le client n'a pas laissé de commentaire.

Lisa C.
Évaluation :

Le client n'a pas laissé de commentaire.

DONALD CARLOS P.
Évaluation :

Le client n'a pas laissé de commentaire.

Marcus A.
Évaluation :

Le client n'a pas laissé de commentaire.

Romain B.
Évaluation :

To ensure the fuel gauge is checked and confirmed by a U-Haul associate in case the previous user takes the vehicle. I was incorrectly charged for fuel (an associate prevented this from happening) because the previous user indicated the incorrect amount of fuel left in the vehicle.

zane F.
Évaluation :

Open up earlier

David M.
Évaluation :

I was scheduled to pick the truck up a 9 AM. The manager said he would come early to check in the truck that was being returned after hours. He did not show up until normal opening time at 10 AM. After he arrived service was very good. I made three calls to customer service. Twice the wait time was over 20 minutes. The other time I was disconnected. That kind of response does not make me feel like a "valued customer"

SUNIL K.
Évaluation :

Le client n'a pas laissé de commentaire.

Gary C.
Évaluation :

I had planned on renting from your south Auburn Washington location. I wanted to rent from an actual U-Haul location rather than some grocery store that happened to do U-Haul on the side. Without even asking, my rental was moved about 10 miles from my original location. I arrived to pick up my truck and found that this was NOT a grocery store than happens to rent trucks but rather, a U-Haul franchise that happens to sublet from a grocery store. Ok. That works I suppose. The truck, although it was mostly clean, the windshield was filthy and the wiper blades needed to be changed. The driver seat had worn out and someone stuffed it full of foam so it was terribly uncomfortable. Thank goodness I was only driving it a short distance. The heat and cooling fan would only work on the 1, 2 or 3 fan speed, 4th speed was off. BUT, over all, it was a good truck. If I needed, I COULD have washed the windshield. Would have been nice if the trucks were stored inside a fenced area so they can have the trucks fueled prior to leaving. Sucks to have to fuel before you can even do anything.

Cindy G.
Évaluation :

I feel like I got hustled and my dad jus died I didn't have a 100 dollars to spend when it was for a 20doller uhual for 1hr u guys owe me money this isn't right

Sally L.
Évaluation :

Le client n'a pas laissé de commentaire.

TOM S.
Évaluation :

Exlnt service

Anthony W.
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin H.
Évaluation :

The U-haul clerk was over-worked

elliot C.
Évaluation :

The agent who helped me was very courteous & expedient. I would strongly recommend this location to anyone looking for uhaul services.

John S.
Évaluation :

Need more help behind the desk. There was no one there when I got there for pickup. Mobile app pickup wasn't working. There was a line of 5 of us trying to pickup and I wasn't able to get my truck until 30 minutes after my pickup time

SHELLE C.
Évaluation :

Continue providing excellent customer service.

Madison C.
Évaluation :

Customer service was great

Janice L.
Évaluation :

Le client n'a pas laissé de commentaire.

Edith G.
Évaluation :

I think there should be someone with really good costumer service!! The man that works there is very disrespectful!!!! If he doesn't like dealing with people I dont think he's in the right job. I would definitely go to the Uhaul in Renton highlands next time I need one.

Julie I.
Évaluation :

Not santized ... There was pop spilled in the one I got.. When he came out to inspect,I told him about he it... And all he said was I know it's there.. Now I'm thinking how long has it been there.. just saying

Caitlyn H.
Évaluation :

Le client n'a pas laissé de commentaire.

Joel B.
Évaluation :

The employee (owner) working the desk - just not a great people person and poor customer service skills. I received a phone call the day before my rental, asking if I would be willing to return the truck to the same location, instead of a one-way rental. The incentives made it well worth it so I said yes. But when checking out the van - the employee apparently couldn't see the changes in the contract? Which seems odd as hell - why would the computers not be talking? Anyway- I was meant to have 4 days to rent, but I agreed to get it back a day early. Well we end up getting the truck turned in after only 29 hours, WELL under 4 days. He comments that I'm late. WTF? But then adds that “don't worry - I knew you would have it back.” Excuse me? I tried to explain how WRONG he was but he kept making comments like “don't worry, I won't charge anything extra.” WTF again? I highly doubt I'll do Uhaul any more favors like this in the future.

Adelaida D.
Évaluation :

Le client n'a pas laissé de commentaire.

PATRIC N.
Évaluation :

Le client n'a pas laissé de commentaire.

Karen K.
Évaluation :

Make check-in shorter and less complicated shorten the check-in or start time at check in time not all are computer savvy

WENDEE L.
Évaluation :

The over the phone pick up is a little bit of a hassle. I had to put my drivers license in twice. Once the night before and once the morning of and the other stuff that is required at pickup should be done differently our 7AM pickup took half an hour to complete causing us to not get the truck till 7:30 leaving us with less time with the truck than we had asked for.

Dylan M.
Évaluation :

Le client n'a pas laissé de commentaire.

Ricky M.
Évaluation :

I dropped off early at 5:25 pm on 8/22. It says it is open until 6:00 pm, but no one was at the desk so I left the key and a voicemail. It was due by 11:00 am on 8/23.

Thomas L.
Évaluation :

Terrible location. No help at all. No paperwork given to me, did not sign for anything. No help attaching to vehicle. Terrible service, no fault of young lady, just too many customers for one person to handle. When I called to reserve from the Lynwood Center, they overbooked the first location in Federal Way, had to go to Kent to find the dolly. Ever time I call U-haul, it is at least a 30 minute Waite to get to a live person. What a terrible business model.

Brett S.
Évaluation :

The cabin of the truck was really dirty when we received the truck, we reported with customer service before we started driving the truck. We were charged a cleaning fee that we refused to pay when we returned the truck. I checked my credit card and the charge were not adjusted to deduct the cleaning fee. I called customer service and they told me someone from another area would take care of that. I received the final invoice and the invoice is still showing the cleaning fee. What else do I need to do to have this fee removed and my credit card refunded?

Barry W.
Évaluation :

Le client n'a pas laissé de commentaire.

Dat T.
Évaluation :

Le client n'a pas laissé de commentaire.

Gregory V.
Évaluation :

Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

Retour
Haut de la page