Customer Reviews for Savona Storage
(Concessionnaire U-Haul dans le voisinage)

165 évaluations

7191 Trans Canada Hwy   Savona, BC V0K2J0

(250) 373-2490

Heures

  • Lun - ven : 7h am à 4h pm
  • Sam - dim : fermé

Heures d'ouverture spéciales

  • 4/13/2021 - 9/30/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(250) 373-2490

7191 Trans Canada Hwy
Savona, BC V0K2J0

Services dans cet établissement :

Heures

  • Lun - ven : 7h am à 4h pm
  • Sam - dim : fermé

Heures d'ouverture spéciales

  • 4/13/2021 - 9/30/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Savona is just a yard for drop off and pickup. There was a worker there, that was kind and helpful though.

Corrine R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARLENE R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yi Y. 
Évaluation :
1

Very little signage on where to park and what to do. People in store had zero idea of what to do and didn't help at all. Overall was a difficult time to figure out. Terrible customer service.

Marshal K. 
Évaluation :
3

Took awhile to get truck with the limited customers able to inter the location, overall it was ok

daniel D. 
Évaluation :
1

2 hrs to access the vehicle, and charged extra miles and fuel. 7 phone calls, two disconnects, three lost call transfers. Finally a good professional helpful agent. Charged an extra day and extra fees, Very unhappy as there were no blankets as paid for, then two hours in line to obtain my purchased blankets which resulted in extra charges. Lock code was alphabetical yet we were continually given a numeric code. I booked three weeks in advance to avoid this BS yet had to travel 90 kms to pickup a unit that I booked in advance Very poor delivery of service. Would not recommend to anyone

Dave P. 
Évaluation :
3

Make sure the vehicle is in good working order.

Daniel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
5

Excellent service both at pick up and drop off.

Josef H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
4

Good friendly service, very well informed.

JANET A. 
Évaluation :
4

Nice truck

bruce A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darcie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott J. 
Évaluation :
1

I was unable to figure out how to change the drop off location online when I made my reservation. I thought I could make the change when I picked up the uhaul. The uhaul rep in Savona was unable to figure out how to change the drop off and told me to call a 1-800 number. I called and they were unable to resolve so I was charged triple the original quote. Very disappointed and frustrated.

margaret H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PETER W. 
Évaluation :
4

No one there on the weekend.

Bev D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
4

Larger Signage on highway

Paul K. 
Évaluation :
5

Have pick up location closer to where the user requested, as opposed to having to drive 30 minutes out of town.

Dylan E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
4

The drop off was great, I called and let them know I would be dropping off the truck and it took less than 8 minutes with laughter Night and day difference from my pick up experience Cheers

Kelley P. 
Évaluation :
4

I could not get the size of truck I wanted so I had to get a bigger one. It cost me a lot more for gas than I would have had to pay. Other than that it was good.

bob C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louise R. 
Évaluation :
5

Awesome and professional. They were very fun and friendly

Catherine M. 
Évaluation :
5

i was totally happy , I would tell all my freinds !!! debbie was great!!!! help me with everything!

Robin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geraldine A. 
Évaluation :
5

Very clean, ready to go when I got there. Very polite and respectful.

JANET A. 
Évaluation :
2

Trailer was filthy and dried mud all over the inside. The marker light on the rear passenger side did not work. On a plus the tires were almost new and in really good shape

Jordan K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glen F. 
Évaluation :
5

I needed a 6x12 so had to take a smaller one. Unless I traveled 45 minutes to pick one up.

John M. 
Évaluation :
3

Do not use Port Alberni Uhaul if you can avoid it.

Bradley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason K. 
Évaluation :
5

Much better than my last UHaul experience! Merci.

Darren N. 
Évaluation :
3

We had a but of trouble finding the office at this location; it was not mentioned that the office was in the nearby store; if that had been mentioned in advance that would have helped. The staff were courteous and helpful.

Denis A. 
Évaluation :
4

I thought your price for this rental was very high given the low KM I put on it and few days only I had it. Next time I need a rental I will be looking to other companies for better rates.

Brian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RON CARITA V. 
Évaluation :
5

We returned the trailer on Sunday evening Nov 18 at 4:30, my husband received a phone call from 604 325 6646 on the am of 19th saying the trailer had not been returned. He called me, I then called Savona, who reported that the they would be entering the return in the computer today. I then called this number to let them know what was happening. Perhaps it would be better if they had called Savona first to see if the trailer had been returned instead of alarming us.

IVAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maury F. 
Évaluation :
3

I reserved an auto transport trailer nearly a month in advance. Two days before my pick up, u-haul calls me saying the location i reserved doesn't have my trailer. I had to go two hours out of my way to pick up the next closest trailer. Definitely an inconvenience when I didn't have time to spare before I moved out of my house.

Drew J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy M. 
Évaluation :
5

Staff was good, good confirmation, vehicle ready as booked. Brian Kelly

Brian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances M R. 
Évaluation :
1

The worst customer service ever The lady is the rudeest person to deal with on the phone and in person and also just stoled money from me by charging me for gas whe it was exact the same as surrey dont ever use this place she should be fired the thief

william R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louise R. 
Évaluation :
5

The people at Savona were excellent - cant say anything but good about them.....however..............the location was not my choice. I booked this trailer OVER a month ago for Kamloops pickup and the day before we arrived got a text saying they didnt have one in Kamloops and I would have to pick it up in Savona......this was a 60 km 1 hour detour for me!

Wendy F. 
Évaluation :
1

Drove in and found no one until someone ran over. Looked in truck to see it was clean, asked if I'd paid and said I was free to go. They didn't look at my contract, didn't check fuel level. Then I get back home and see that they noted that I basically returned the truck with now gas and charged me 90 $. When I called that location the lady I spoke to was super rude and started arguing with me. She then told me it's not her problem and to call the 1-800 number and said bye and hing up before I could even say another word. I believe her name was Diane.

Larissa Dvyne C. 
Évaluation :
2

Make sure you have the trailer before you give the 100 % guarantee that it will be available for pickup. Don't make your customers drive out of town this opposite direction to pick up another trailer.

Robert H. 
Évaluation :
3

The location to pick up the truck is a bet longer drive away from the city, so it cost more

Delma T Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louise R. 
Évaluation :
5

The problem we had with the original booking staff was that she did not calculate all the miles we told her several times that we required. We told her the route we were taking but in the end she still fell short by 56,9 miles. The staff at the pick up location were very friendly and personable. My question is-- why do we have to return the vehicle by 1pm if we took it out at 2pm?

Cecile R. 
Évaluation :
4

It was all good, so just keep it up.

Brian K. 
Évaluation :
4

I didn't have an issue with the location, but the rental itself. I had to travel 250 km to pick up and drive the truck back because a truck wasn't available in my area. this added more kms than what was credit not to mention the gas used. approx. 220 extra kms and time on the rental. Didn't get credit for not having the equipment I wanted in the pick up location.

Paul F. 
Évaluation :
4

The price has gone up dramatically and if. I Wasn't in a jam i would not have purchased a rental

Don W. 
Évaluation :
3

Uhaul in general was very disorganized. I couldn't pick up OR drop off the equipment I needed where I'd originally asked for. When I booked online I asked to pick it up in Kelowna at the enterprise location and drop it off in Kamloops. They told me I had to pick it up on the west side of Kelowna and drop it off in savona. Not the end of the world, but not what I requested. I had to speak to 5 different people about my order.

Kelsey B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Louise R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debby R. 
Évaluation :
4

More auto transports in Kamloops by U haul.

Reuben I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin F. 
Évaluation :
5

I booked the uhAul online to pick up in savAna and my only negative thing is that I l resided in loon lake...1 hr away from where I had to pick up the truck so It took me 2 hours to get and return truck to my residence to pack it plus the added cost of fuel which I feel unfair that I was charged extra mileage charges when savanna was the closest place to pick up a truck! I enquired in savanna about it and was told it was too late to change the miles from the online registration. I don't think there is anywhere on the online form to input miles differently so I should have booked at the location not online!! This is the 5th time I have rented a uhAul in 4 years and I have always had extra mileage because of the pick up or drop off location and have never been charged before so even tho not a huge amount it angered me a little!

Russ J. 
Évaluation :
2

Don't cancel someone's booking without confirmation number. Truck had broken wipers. My biggest issue is with Uhaul. They booked 2 unavailable storage lockers and left me with my things frozen in a truck for a week. Then charged me extra? Will never use Uhaul again!

sandra O. 
Évaluation :
5

Staff super awesome and helpful. No problems or worries at all... Thanks..

Jeff S. 
Évaluation :
5

Keep up the great work, the people were very accomodating

doug B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

louise R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Monty B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Evelin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne W. 
Évaluation :
3

non

ROBERT W. 
Évaluation :
4

Service amical

Gregory D. 
Évaluation :
4

While this location was great. The whole experience of booking with uhaul left a lot to be desired. I was supposed to pick up a auto transport on Friday and it was not returned. Then I rebooked for monday. Upon showing up at the location in Kamloops I was informed that the trailer still had not been returned and that there was one in Savona adding a extra 45 minute trip there and back. While I realize they can't account for equipment not being returned on time it still was an inconvenience for me.

KIRIN J. 
Évaluation :
5

debbie saved my ass,!!!!! if not for debbie telling me to call the toll free number I would have had no trailer !!!

Robin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STAN C. 
Évaluation :
3

Trailer was reserved for pickup in Kamloops (Canex) and had to drive to Savona to pick up, BOOOOO!! Extra day rental was given for inconvenience though. Is this Uhauls way of saving transferring costs of their units and putting the inconvenience to the customer if they can get away with it ? Do not want to rate Savona storage or Canex as I believe this to be UHAULS issue with their booking system they have in place but unfortunately reflects poorly on their representatives.

PrairieCoast Equ C. 
Évaluation :
5

Doesn't get any better.

HERMANN W. 
Évaluation :
4

The head office off people need to communicate better with people doing the uhaul reservations. The town I was suppose to pick up in was changed with notice to me and I had that day to be out of my place. It was very inconvenient. I ended up spending more money on fuel to pick up ( 45 mins away ) and than drive back another 45 mins to load up. When I brought my concerns to the head office I was told it's not there problem.They said I'd be reimbursed for the fuel and time but it never happened. I had all my ducks in row. All my info accurate. I've worked in retail all my life and would of never treated someone like that. At least the people in Savona were amazing as well as the people in Houston BC where I dropped off but uhaul head office rude, didn't care what happened. Never again Uhaul.

PATTY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
5

not to much good service couldn't of been better

frank Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVE K. 
Évaluation :
5

Very friendly and professional

STEVEN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ricardo P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orphee T. 
Évaluation :
2

Small location operated out of a convenience store. Staff (Jennifer) very helpful. Interior of truck cab was quite dirty.

Gary S. 
Évaluation :
5

The young lady that helped us out with this transaction was excellent. For some reason your "system" had difficulty with my Credit Card. She tried everything, even called someone however, the error message she was receiving had never been seen before by anyone. Then all of a sudden, things were O.K. She was very patient trying to get things to work, apologizing for the difficulties even though it was not her fault. Once again, excellent service.

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lorne T. 
Évaluation :
5

Very good service.

Max M. 
Évaluation :
5

I picked the uhaul up and there was 3/8 and then dropped it off with over 3/4, thinking I would be reimbursed , but no dice. Good to know for next time.

Nicole A. 
Évaluation :
4

She couldn't convert km to miles, so charged me at km, which worked out to more. And then the day rate was 39 $. But she charged me 59 $. And she couldn't figure out how to change that. I didn't get back to her to find out if she fixed it.

CARMAN N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry C. 
Évaluation :
5

The young lady who did the work here was awesome

joyce R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ilya A. 
Évaluation :
5

Wonder friendly employee's , very knowledgeable on the rental service they provide!

Kathy P. 
Évaluation :
1

The address is wrong (according to gps and google map the address is in Duncun), there is no signage saying uhaul and where you drop off the truck is hidden. If I hadn't stopped and asked directions twice I would never have found it. Overall my experience was negative and I would not use uhaul again.

Susan A. 
Évaluation :
4

Light not working on trailer but just dismissed. Gas just under 3/4 but noted as 3/4 on sheet

Dale C. 
Non reviews have been submitted for this location.

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