Service agent set me up in a timely fashion and had me on my way. Very happy.
Clayton M
Customer Reviews for Schepens & Sons Service Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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It was after hours and nobody was there
BILL bGreat drop off. Lent me a broom and "supplies" so I could clean truck up when dropping off. Also recommended a great place to stay and restaurants in the area.
Andrew TSo convenient
Ed SVehicle was fairly new but exterior was very dirty and the ride was so hard every crack in the road was felt in in your seat. Was like driving a farm tractor with tires over pressurized. I have driven many trucks over the years and this one was the worse for riding.
steve mI received the truck with the gas a tad believe 1/4 tank. I drove 6 km and put gas back in and took a picture before returning it. I put the gas to just a tad below the 1/4 like I received it. I paid a deposit with debit of $103,9 which was advised I would be receiving funds back. I was charged money for gas, a service gas fee and a tire and oil? Charge. Making the bill equal exactly to $103.90. Which does not provide me with any money back. I also received the truck with a dirty tim Hortons cup by the head rests that I left there. This is shady and unacceptable. These charges should be taken off and my money returned.
Brittny BVery polite and helpful
Art VNot a compliant... But a compliment to the three representatives that assisted with our (relocation) move. The gentleman at Reflections Auto Spa in Georgetown, was polite and informative. He even called to confirm our rental reservation, no "C to confirm" text from him. Appreciated, thank you! At Pioneer and Schepen's satellite U-Haul locations in Wallaceburg, the representatives were very apologetic due to the wait-time, I sure they could see I was exhausted. All due to an online booking issues and choosing to pay cash and not with a credit card, in addition, I had to drive the truck to a different site to return it. The U-Haul system to refund deposits to costumers needs to be corrected. Just a techy thing but it becomes frustrating for your reps especially not knowing if the customer would be patience and understanding. Thankful we all were and I was offered an extra 50 dollar for my inconvenience and my patience! U-Haul does aim to please and take care of their customers, the representatives need the same from the company, not everyone would be understanding of the frontline workers. (two thumbs up!!)
Judy MNothing! It was great service would highly recommend !
warren WEasy to deal with and very casual.
Matthew BExcellent service à la clientèle
Angela FLike I said UHaul made this whole move terrible
MICHAEL BWe were charged for a cleaning fee with only thing left in truck was rented blankets Never went with us to verify truck condition but did not hesitate to charge a fee afterwards Very unacceptable practice of checking vehicle in I feel we were taken advantage of
Paul SGreat place . Nice people.
JOSEPHWAYNE WThe closest truck that was made available to me was an hour and 30 minutes from my selected pick up location. That is completely unacceptable. Because I was moving, I had no choice but to drive that far. The city of London was much closer for me to pick up a truck, but I was told that nothing was available. All this despite me booking over 6 weeks in advance. I have and will be informing my friends that UHaul's services are very poor.
Ryan JExcellent service
CARL Bextremely satisfied
ROBERTBRADLEY JThe truck was disgustingly dirty. It looked like someone had thrown up while driving. The windshield was so dirty it was hard to see through. It smelled really bad. I had to stop and buy lysol wipes to wipe down the steering wheel and other touch points and a car freshener to cover the foul odour just to be able to drive it.
SUZANNE RI always get great service here. Keep up the great work!
SYLVIE LService amical
lyle vAlways very helpful and friendly
Richard PThe customer service was exceptional
K-ROBIND MThe Gentleman working there was the best. I would highly recommend this U-HAUL.
SUSAN PThe fridge cart and blankets were in a spot that took up space that was needed the only way to get it out of our way would have been to get charged the rental fee for something we did not need Other than that slight inconvenience it was a good experience
Nicholas HGreat customer service by wonderful local people! Merci.
DARRENTSUNEO TProfessional and very polite!
TADDJEFFREY BExtremely helpful and friendly. Bright, clean and well organized location. Would definitely recommend using this location.
Christine PEverything was great.
STEPHEN GNothing just keep up the good service excellent.
MICHAELC MCheck in was ridiculously SLOW!! Presumably internet issues.
RANDYF SI reserved online. The next day my booking was updated and the pick up location had changed to Chatham instead of Wallaceburg. As I didn't want to drive out of town to get this truck, I decided to stop by Schepens & Son first to find out why this happened. I learned that he didn't even know about my booking. Their system re-assigned without his knowledge! He was able to get a truck ready for me, in Wallaceburg, saving me the extra time and k
Sylvie LConvenient. Drooped off on Sunday..no one on duty but easy to park trailer...
MIKE Tget more reps like this one
blair nThe owner was rude upon my return of the vehicle. Unprofessional, introduce an unneeded conflict that caught me off guard. Clearly, there was a simple solution and he decided to be uncooperative. Sorry for the negative review. My number is 519-564-4976
DEREKR HNot much to improve. These guys are always great to deal with, and they've been quick to help me when ever I needed something, even at the last minute. Shawn M Tom & Al's Furniture
ANDREWJ FShepens is a great representative for UHaul
ALLAN BPick up was an hour later than scheduled. We were to pick up at 11 AM and did not actually get the vehicle until 11:58 AM. The back was not swept out. Otherwise the vehicle was great, and the move went well. We paid $300 at the counter, but move ended up being less so we'll take that up with the pickup location. Thanks U-Haul!
Charles WDave is always professional and knows his business. Great job.
Frank VGreat customer service and overall experience. Je la recommande fortement.
Matt LGreat customer service!
Joshua FI dont think there is anything you can do to make it any better
Mark AThis is the second move with Schepen's Uhaul service... Everything was great with the pickup, paperwork and drop off. Thanks!!
James Svery well run but sometimes we have to tow to company policies well treated they were good every thing set up it was after that your reps screwed up 5 locations no 15 ft truck unless I drove an extra hour to a small town for the truck was not impressed and sent me not to the location I wanted that was closer to the move
Colin HExcellent service.
George H