S.O.MARKITA GORDON M.
Schodt & Sons Inc
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The staff at this location were not very helpful with my questions. I came away from this site feeling like i was being talked down to. Uhaul equiptment was excellent but customer service needs retraing.BRENDACLEMENTS B.
Le client n'a pas laissé de commentaire.MILDREDC B.
Le client n'a pas laissé de commentaire.mathew P.
First time renting the u-haul online and I must say went well ...Thanks for making this location available..Cynthia I.
Le client n'a pas laissé de commentaire.george H.
Le client n'a pas laissé de commentaire.george H.
Le client n'a pas laissé de commentaire.ANGELADENISE S.
Le client n'a pas laissé de commentaire.Jennifer M.
Website does poor job of explaining options of 1 way or return or even mobile pick up. Looked at rate with mileage and day but stayed confused. Schodt helped me understandRICHARDOSBORNE R.
It was closed and no one was thereMICHAELALAN C.
Professional, prompt, safety minded. Very courteous. I have rented a cargo trailer 2x's in 3 weeks. UHAUL was a great value. Easy transaction. Thanks. BradBrad K.
I dealt with a gentleman name westley who went above and beyond to help me out. I need car hauler the store k get sent to was closed but made sure i had one. I was so stressed out be stuck without a trailer he made sure i got one. Thanks alot wesleyDominick A.
The owners of the location where I picked up the Uhal was very nice. However, the overall experience with UHAl was a joke! Uhal is nothing but a bate and switch company. What good does it do to resever a truck at a certain location only to be told you must go 30 miles out of the way to pick up the truck. Booking the truck said it would cost 50 $. Ended up being 162 because the truck was not in the reseverd location. I only needed the truck to go from one side of tow to the other. This was a joke and a scam! In fact, there was the exact same size Uhal that I needed 1/2 mail down the road from where we moved and could have picked it up and retured there but we told we add to go to another location 30 miles out of the way. I assume so UHAL could get more money. This was my first experince with UHAl and my last and I have told anyone I could the story and directed them to another company. There is not need to have a booking site when it does not good. In fact where I did pick it up at the owner told me the day before that booking a truck does not good becasue if I didn't get there before someone who walked in off the street and needed the same truck I woudl not get it. SCAM!Crystal V.
Pulled an older 6x12 trailer built in 1994! It was well maintained and pulled nicely. I especially appreciated that it had the built in surge braking system.......made me feel extra safe. Would definitely rent again!JOSEPH S.
Le client n'a pas laissé de commentaire.CHRISANTHONY C.
excellent staff n service.Margarita C.
I was very pleased with my service and the equipment just keep it up. Thank you and see you again soon.MICHAELLAFAYETTE B.
This rating questionnaire doesn't apply to my experience. First there was difficulty acquiring the truck because it wasn't returned on time by the previous client. The key was in a locked box on Sunday. Business closed. Fortunately someone came by who had the key and was able to assist me. Finally an hour later I was able to leave with the truck spoke on turn day me advised her of the issues so they decided to make my reservation for Monday then charge me twice for the rental. I'm just fed up with everything. The online program needs to be fixed. Just a mess.Roger F.
No fault to owner of this location but uhaul website sent me there on memorial day to pick up a trailer. Company website needs to do a better job .Dawn H.
Providing better communication would be helpful since this pickup was after hours. Our pickup location changed because our requests location couldn't be accommodated, and the link to the updated location was not updated IMG he 24/7 link. I had to call 4 times with long wait times to get the code for the truck. Otherwise your system was great!Ransom S.
This location was closed due to the pandemic, but self check out is available. What ppl need to know is the process only works with Chrome!James Y.
The owner guy was rude and disrespectful. He did help unlock the truck but he was very rude to my wife.Marsha M.
Make the instructions for return more visible on the key drop box. I dropped the keys before I saw that I needed pictures of the fuel level and milage. Made working through the return process difficult.Thomas R.
They were amazing!Michelle C.
Le client n'a pas laissé de commentaire.Norman S.
Le client n'a pas laissé de commentaire.Rhonda L.
We reserved a U-Haul for a Sunday that said a 20 foot truck was available but when we got there we could only get a 15 foot, even though we couldn see there were 20 &!26 foot trucks on the lot. It also took over 3 hours and the U-Haul help center to get a truck. Worse experience ever!WESLEY H.
The return app did not work, no one was there, no number for resolution was posted, instructions were unclear, and mileage was noted and calculated incorrectly resulting in an overcharge.Steven R.
Quickly processJuan R.
Le client n'a pas laissé de commentaire.James Y.
If you have a smart phone and a brain, this is an excellent place to rent a truck. I highly recommend this location. Big spacious lot and clean. A+Sal A.
Le client n'a pas laissé de commentaire.Tina L.
Le client n'a pas laissé de commentaire.Michael M.
Great people. Stopped what they were doing when I walked in. Took the time to make sure I understood what I was renting and how to make connections and made it clear how important it was to stop periodically and make inspections. Very pleased.Joseph W.
Le client n'a pas laissé de commentaire.Paul H.
Le client n'a pas laissé de commentaire.Shylo M.
job welldoneJunious O.
Le client n'a pas laissé de commentaire.GARY S.
My original reservation was at the Quality Inn in Burkeville VA. That was the WORST experience of my life. I was charged by uhaul for that location/reservation and have not been refunded. After I transferred the reservation to the Schodt & Sons location thing went smoother. The lady there was very nice and did all she could to accommodate me on short notice. I have no complaints with that location. The customer service rep I spoke with multiple times on the phone, Mercedes, was NOT helpful, had a terrible attitude, and does not seem suited for a customer service position. A different rep I spoke with during my troubles offered me a 50 $guarantee refund for the delays and everything I went through during the process and then Mercedes denied that money back to me. I will NEVER rent a uhaul again. I will happily go to a competitor.Elizabeth S.
Schodt & Sons as an establishment is a UHaul dealer for the convenience of the local community and as such, are more neighborly and accommodating than any other UHaul pick up or drop off location than any of the other UHaul places I've dealt with over the years. Maybe it's because Crewe is a small town instead of a big city, but Schodt & Sons is by far friendlier, more helpful and has great customer service!Patricia B.
Very accommodating and friendly staff. Spacious lot for easy maneuvering with trailer.We will be back!Robert S.
Le client n'a pas laissé de commentaire.Christian H.
I filled truck to the 5/8 mark I was told to, I did not clean up mess from previous renter! I called this vendor, woman was rude, & told me too bad, she was charging us for a truck clean & gas! We do not owe this! Worst rental experience I ever had!Maury M.
Le client n'a pas laissé de commentaire.Stephani L.
the only problem i had with my service was that i thought a hold was placed on my card and i would not be fully charged until i brought back the uhaul, well i was fully charged for the uhaul and the amount you all took off my card was more than i actually owed so now im waiting for a refund which i should not have to do if it was only a hold placed on my card, your policy should be communicated to your authorized rental places so that they can better inform your customers. as a customer i should have been told i was actually charged and if it was less i would be given a refund, not that it was a hold placed on my card and then find out i was actually charged and have to wait 5-7 business days for my money.Crystal R.
Le client n'a pas laissé de commentaire.Paul F.
This was not the location that we took the truck to. The location we took the truck to was in Burkeville, VA and the person the we turned the keys over to never checked the truck in as turned in. Then the person turns around and takes out close to 200,00 $ out of our account without our authorization for additional charges when in fact the charge that was suppose to be was only 10,40 $. We called the above drop off location, they were very helpful with this and hopefully we will have our money back in our account soon. Can't honestly rate the above drop off location because we were not there. I can say that the above location was excellent in handling our situation with courtesy and professionally. I would give them 5 stars all the way.Debra M.
Wonderful customer service! Very friendly!Lindsay B.
Le client n'a pas laissé de commentaire.Jimmy P.
Le client n'a pas laissé de commentaire.Ashley H.
Drop off time was 0800 and they didn't open til 0900. Owner was rude. Never again will i rent or drop off there again.Sergio S.
Le client n'a pas laissé de commentaire.michael P.
Maybe have a gas gallon estimate chart to help with refilling the tankBonnie B.
Le client n'a pas laissé de commentaire.Kristopher P.
The staff on site were awesome, the vehicle far exceeded my expectations, the only issue was the computer system that seems to over complicate the whole thing.Harold N.
Le client n'a pas laissé de commentaire.Robbie T.
Le client n'a pas laissé de commentaire.Sarah W.
Michelle was EXCELLENT! She went way above and beyond to serve our family. Much appreciatedCrystal A.
Le client n'a pas laissé de commentaire.Allen P.
Very customer friendlyAmanda H.
Very friendly and helpfulDorene R.
Michelle was great! I appreciate how well she did her job.Richard V.
Dropped after hours there was plenty of room no problemsraymond H.
Le client n'a pas laissé de commentaire.