Évaluations des clients Schroon Lake Sunoco

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Schroon Lake Sunoco

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Gary S. le

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Attendent didnt want to help, and blamed his computer for not being able to get my reservation... ended up calling a rep and reordering it over the phone...

Carlos D. le

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Le client n'a pas laissé de commentaire.

Carlos D. le

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Truck had water inside and it was dirty. Manager didn't help with the change of switching trucks.

David B. le

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They had trouble checking us in for the return, so they told us to back the trailer into an empty spot and for us to call uhaul to do the check in over the phone. Won't use them again.

Julie W. le

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Nobody was even there.

KATHY M. le

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Le client n'a pas laissé de commentaire.

john S. le

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Le client n'a pas laissé de commentaire.

Lance M. le

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Easy check-in.

Craig W. le

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I have dropped several trailers there and they are always accommodating, expeditious and friendly.

Kerri L. le

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Variety of vehicles available for pickup was decent for being located im a small town. Good service.

Travis N. le

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U haul leaked and personal belonging and damaged some items. When picking up u haul had to hook up own trailer with no help. The 6X12 had a new door replaced on it with new end caps on top corners witch leaked.

John F. le

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Nice people. Very easy to do Business with.

Tim P. le

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I had a confirmation to pick up a trailer at Glens Falls. The day before I was to pick it up I was told I had to drive 1.5 up to Schroon Lake and then back to get a trailer. This is a horrible business practice to confirm that everything is all set and then last minute change the location and make a 3 hour drive to get the unit. If you didn't have one, you should not confirm. The SchroonLake location had not one with knowledge or to help, the electronic plug was not the right one, just a mess.

David P. le

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Cricket was very helpful

Shellie S. le

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I really like U-Haul and kinda understand the location thing really nothing in this area. My miles were mostly spent driving to and from location picking up and dropping off U-Haul as my move was only maybe 10-15 miles. But that is to be expected in this area I suppose. I used U-Haul several times with no issues and will use them again as well as recommended them to friends. Thank you

Zachary M. le

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Le client n'a pas laissé de commentaire.

charles S. le

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Very nice service. Wish they where set for cash back payment instead of just refund on card. But other then that was a pleasant experience.

Craig W. le

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Your system works for me. I will be renting two more trailers in the next four or five months and if they perform as well as the last two I’ll be very happy. One note, this last trailer leaked a bit. No damage to my cargo but you may want to reseal.

Jeff S. le

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Le client n'a pas laissé de commentaire.

Maxwell N. le

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Absolutely nothing. The service was fast and efficient. Rental was a breeze.

DAVID C. le

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When someone rents something from one location dont have them drive 70 something extra mile out of the way to pick it up.

Eugene A. le

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Nothing it was easy

janet C. le

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We were guaranteed a pick up in Glens falls and had to drive an hour away to pick up truck.

Tyler G. le

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Staff needs better training on the check-in process and how to work with online reservations. Very friendly staff though.

Neil L. le

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Le client n'a pas laissé de commentaire.

JOHN G. le

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Le client n'a pas laissé de commentaire.

FRANK H. le

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Bad check in experience. Very limited area to park trailer, had to request (beg for) help to disconnect trailer (I am over 70), personnel were not trained on equipment or checking system and system was not working correctly. I called Uhaul directly from location and Laffeyette in NC tried hard to help me but could not get the system or location personnel to check me in. It was only after CRICKET (a very nice and helpful lady) arrived, after I waited over an hour, that I was helped and treated like a valued customer. She corrected the problems and called me back (I finally had to leave after 1.5 hours to an appointment) that I was checked in. Uhaul and Schroon Lake Sunoco - DO NOT LOSE CRICKET - she should get a raise!!

Robert R. le

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Le client n'a pas laissé de commentaire.

Edward A. le

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This was the easiest time we have ever renting a u-haul. I can not think of any improvements that need to be made at this location. Everything was so quick and easy. Would recommend to anyone in this area.

RICHARD S. le

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Le client n'a pas laissé de commentaire.

RICHARD S. le

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Le client n'a pas laissé de commentaire.

Donna H. le

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great customer service with very friendly people

David D. le

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Everything was great. The owner even helped us attach the heavy trailer. Thank you most kindly.

bjorn H. le

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Le client n'a pas laissé de commentaire.

John D. le

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Great job by all! They were very helpful and accommodating!

Christopher N. le

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We had made this reservation weeks in advance. We arrived and the equipment was plowed in and there was no one available to dig it out and attach it to my car. There was one lady working the entire store who was very nice, but had no experience connecting the trailer to the car. When she called the owner who told her to just do something, she called a favor from a friend to dig it out and hook it up. If she wasn't able to call in strangers to plow out the tailor, we would not have been able to move. It took us hours to get the equipment and we had to make new arrangements for our move, costing us additional time and money. The owner of the Sunoco was completely irresponsible and incredibly disappointing.

GLEN S. le

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Le client n'a pas laissé de commentaire.

craig J. le

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For the second time in a row, my uhaul experience left me more stressed and anxious than necessary. I arrived at the location to pick up my truck that I reserved, only to be told that the guy who handles the trucks isn't in, and probably wouldn't be for a couple more hours. When I called 2 hours later to see if I could go get the truck, there was no answer. At that point, I was forced to contact uhaul and see if i could find another truck at a different location. The woman on the phone was excellent and quickly found me another truck at a different location(the one rated above). This location of course was further away than the one I previously selected, which delayed me even more from my task. All told, the poor service by the uhaul representative at K&K repairs in Olmstedville left me nearly 4 hours behind schedule. This meant I was forced to both drive and unload the truck in the dark, which was certainly not what I wanted to do. I would recommend that uhaul strongly evaluate their independent contractors, as these people are the front line of the company. As evidenced above, the people I had originally contracted with fell significantly short of meeting my (or any other customer's) expectations. Very disappointing. As I mentioned, this is my second terrible experience with uhaul in a row (within a month). I will be looking for alternatives for any future needs I may have. Even if Penske, Budget, or Enterprise cost more, I will be choosing them moving forward. I would rather pay extra for the peace of mind in knowing that a company is going to honor its commitments to the customer.

Erik S. le

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Make sure that there are adequate moving supplies (blankets, etc.) for fulfilling orders.

Stephen E. le

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We had to clean out the trailer before using.

Michael P. le

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When I walked in to Sunco where my uhaul pickup location was, there was one lady working. I walked up to her and said "I have a uhaul rental to pick up", her reply to me was "I don't know anything about it, the boss handles that and he's not here." she was very rude about it and after I told her I had just driven 20 min to get this uhaul she finally decided to call uhaul. After both I and the woman talked to the rep (who was very helpful) she handed me the keys and said I was all set. No contract, no explanation, no visual inspection of the uhaul, all things that happen when I've used uhaul in the past did not happen here. Then comes the uhaul....it was dirty, not swept out (front or back), there was something sticky (I'm assuming soda) all over the passenger side of the vehicle (floor, seat, dashboard, even the outside mirror), last but no least there was damage not mentioned on the ceailing of the vehicle inside where it looked like the dome light was stabbed with a screwdriver or something, and there was 2 tears up there as well. When I noticed all of this i didn't want to deal with the lady inside again so I called uhaul from my phone. I explained what happened and the condition of the uhaul. She told me to take pictures and that it would be noted on my account. I've had 3-5 uhauls before, this was by far the worst experience I've had.

MATT S. le

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Le client n'a pas laissé de commentaire.

Ira K. le

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Le client n'a pas laissé de commentaire.

David D. le

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Everything was superb once again. When we need a trailer again, we shall happily return again. Thank you.

David D. le

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Everything was grand. We shall be sure to return and rent again. Thank you.

charles L. le

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Le client n'a pas laissé de commentaire.

glen S. le

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Le client n'a pas laissé de commentaire.

Bonnie W. le

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Le client n'a pas laissé de commentaire.

Jordan S. le

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Le client n'a pas laissé de commentaire.

Charlene K. le

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Le client n'a pas laissé de commentaire.

jennifer L. le

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We got there on time the owner left and the lady at the store didn't know how to do the uhaul transactions. The owner was trying to charge us a different price then we were quoted and he didn't even have the dolly we requested.

Lawrence C. le

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I received the truck with 5/16 of a tank of gas. Not knowing how much mpg it gets, I filled the tank. It was still half full when I returned it after 190 miles. This is about 8 gallons over the starting amount. I would like to request a credit or refund for the overage of $25.00.

john D. le

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Small location with limited inventory. I would have picked up the rental from this location but they didn't have what I needed. Otherwise fine.

Jeremiah B. le

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Have the truck swept out, we had trash and lots of dirt from the pervious rental. The hand truck we reserved wasn't there so we had to go buy one from Tractor Supply. This location wasn't close to our house like we had reserved. (2 mi away) We had to drive an additional 60 mi round trip to pick up the rental truck.

Tom M. le

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They also helped me find a auto transport trailer. Very helpful over all.

michael M. le

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Le client n'a pas laissé de commentaire.

Geoffrey F. le

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Le client n'a pas laissé de commentaire.

BRAD B. le

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Le client n'a pas laissé de commentaire.

William C. le

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Great

David K. le

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Location rents UHaul, but has little knowledge of equipment, which would be okay if equipment was in tip-top condition. I had a dual axle 6X12 enclosed trailer for 24 hours. Towed fine, everything worked, but one tire had only 15 pounds of air which I did not discover until I had the trailer loaded. Stopped for air and checked all tires. Front two rims badly deteriorated, one tire probably has a leak, very glad I was not taking this trailer on a long trip...actually, would not have taken this trailer on a long trip. UHaul needs to do a better job monitoring equipment...this trailer needs two new front wheels! I know this is not easy with hundreds of locations, guess the renter needs to pay very close attention and reject equipment that appears to be less than excellent.

MIKE M. le

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Le client n'a pas laissé de commentaire.

SERENA R. le

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The guy behind the counter was very friendly and recommended we drop off the truck in Queensbury because we would save $40 -- I think we saved more than though due to the distance we had to drive before returning the truck and at 41 cents an extra mile as opposed to the expected 99 cents, we were very pleased when we dropped it off!

JOHN G. le

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Le client n'a pas laissé de commentaire.

joseph B. le

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ithink you hoodwinked me --99 cents a mile give me a break--never again for u-haul

Jessica N. le

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Le client n'a pas laissé de commentaire.

Ross K. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Le client n'a pas laissé de commentaire.

Darleen M. le

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The cargo trailer that arrived from another location wasn't cleaned out, and it was a bitch to get the hitch on as the connector was rusted tight. We had to bull dog it. the store owner was nice enough to open up a can of WD-40 which helped. The unloading was pleasant, as we had cleaned the unit and greased it for the shop.

PHILIP R. le

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Le client n'a pas laissé de commentaire.

GLENN G. le

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Le client n'a pas laissé de commentaire.

MARYBETH K. le

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Le client n'a pas laissé de commentaire.

SUSAN M. le

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KEEPING PEOPLE ON BOARD WHEN ARE SAYING OPEN. I CALL SEVERAL AND NO ANSWERS OR HAD A PERSON THAT SAID BOSS HANDLES THAT AND HES NOT IN.

lee P. le

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Have location confirm that trailer installation is correct!

MARK L. le

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Le client n'a pas laissé de commentaire.

CHARLENE K. le

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Le client n'a pas laissé de commentaire.

Andrew G. le

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Le client n'a pas laissé de commentaire.

Angela P. le

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The employee who helped me was very nice but had absolutely no idea what she was doing. She then gave me the keys and the truck was blocked in. Took me almost an hour to pick up my 10' truck and that was after uhaul changed my pick up location to be 40 minutes from my home. Also, the woman promised me that I could drop it off at any location closest to my move then got a text saying I had to drop it off another half hour away from my move. Very frustrating

walt K. le

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The agent in the retail store never left the cash register! He first told me that the lights on the trailer may not be working and I could check them out myself. When I replied that I just travelled some 50 miles to pick up a trailer without lights, he said "that was Uhals problem and that they were only a drop off point." I did connect the trailer to my vehicle myself and the lights were in working order and did this during a rain storm while the agent stayed in the store at his cash register. The agent never checked the trailer, connections, or my vehicle!

Cynthia W. le

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Le client n'a pas laissé de commentaire.

Robert D. le

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Le client n'a pas laissé de commentaire.

Alex K. le

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Le client n'a pas laissé de commentaire.

Dillon J. le

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While the man who processed my order was nice enough, my pickup location was moved to a location 90 minutes away from where I had selected, I then had to wait for dozens of convenience store customers who came in after me to pick up a trailer that turned out to be dangerously unreunrepaired. One of the two "tire strap" webbing assemblies was ripped, rendering it completely unusable, and drastically decreasing the safety of the car transport trailer that I rented and paid for an extra, unused, day. I have used u-haul trucks and trailers many times before, and have always been satisfied, but this time... not so much.

john R. le

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Le client n'a pas laissé de commentaire.

DRIVER F. le

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Le client n'a pas laissé de commentaire.

LARRY B. le

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Ultimately we were successful in our transport. But, the guy at the pickup location seemed totally confused by my presence when we arrived, the trailer was narrower than what it said in the website, no one came out to help me hook up or see if I knew what I was doing, after we got our non-running vehicle loaded (this took us about two hours of winching and jockeying the vehivle into place) we realized there was a flat tire on the trailer (fortunately it was not punctured just not filled).

Andrew D. le

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Location had 5" of snow in yard. Difficult to drive in. Not familure with connection of a 7 way bargeman to 4 pin connector. Equipment was not what was requested. Uhaul web site does not represent equipment actually on the ground. Lights never stayed on.

BARRY S. le

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Le client n'a pas laissé de commentaire.

david L. le

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These people don't know what they're doing!!! It took 2 hours to rent the trailer and they entered "in town" so that when we went to return the trailer, we were going to be charged and extra $500.00. When I called to ask him to rectify the problem, he wouldn't listen and just spoke over me and told me he could do nothing. It was very difficult to communicate with him!!! Totally incompetent! I think UHaul has to be more selective as to who represents them! Additionally INSERVICE is absolutely necessary!!

FRANK M. le

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Le client n'a pas laissé de commentaire.

Everett M. le

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limited availablity of equipment,

GARY L. le

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the associate was alone at the location and overworked.the vehicles oil level was low, according to the maintenance dept in waterbury.

JEREMY P. le

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Le client n'a pas laissé de commentaire.

KATHY M. le

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Le client n'a pas laissé de commentaire.

james C. le

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Le client n'a pas laissé de commentaire.

JAMES O. le

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Le client n'a pas laissé de commentaire.

tom T. le

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the guys at schroon lake sunoco did a great job.trailer was excellent would use uhaul again in a heartbeat!

George K. le

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Le client n'a pas laissé de commentaire.

monica M. le

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Le client n'a pas laissé de commentaire.

FRANK H. le

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Only one person on duty and he could not leave the store so I had to park and unhook the trailer on my own. Not a big deal but not what I am used to.

RICHARD D. le

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Le client n'a pas laissé de commentaire.